Top Business Process Management Companies in Vietnam

The Business Process Management (BPM) industry in Vietnam has witnessed remarkable growth and success over the past few years, owing to various factors such as government initiatives, technological disruptions, and favorable economic conditions. This article will provide a comprehensive overview of the key statistics, factors contributing to its growth, industry growth and comparison to previous years, key trends, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
EXPERTRANS GLOBAL CORP294 +84 357 433 678
sales@expertrans.com

Established in 2005, ExperTrans Global is a leading company in term of globalization solution service. ExperTrans Global has witnessed over 11 years of dramatic growth. Building up a strong network of over 100 skilled staffs, ExperTrans Global has an enormous capacity to satisfy clients’ demands on globalization solution service. ExperTrans Global considers the goals of clients as our own ones. We are proud to be the strategic partner of enterprises with efficient and effective outsourcing services to assist clients to focus on core competencies and optimize business. At ExperTrans Global, we make an unceasing endeavor to foster an ideal environment for our staff. We profoundly believe that recruiting and retaining talents is the key to our success. With the aim of encouraging employees to become integral parts of our organization, we always put effort to provide the best working environment, competitive compensation plans and generous benefits packages for our staffs. ExperTrans …

TP&P TECHNOLOGY94 +84 28 3991 6468
info@tpptechnology.com

TP&P Technology is a leading, highly diversified and pioneering IT services provider (ISO/IEC 27001:2013 certified), and IT investment management firm based in Viet Nam. TP&P applies its deep experience and specialized expertise across a range of incubators investment and service provision strategies – Custom Software Development, BPO, IT infrastructure and application managed Service, and Business Solutions Consulting & Deployment. TP&P’s management group is among the most accomplished in the industry, who are former co-founders of leading IT corporates in Viet Nam. Together with its experts and business partners, along with a revolutionized business model, TP&P functions as a global investment and technology provider, creating and delivering end-to-end services and projects, offering and establishing development centers, consulting a tailored fit for your unique business circumstances.

DIGI-TEXX VIETNAM279 +84 28 3715 5325
info@digi-texx.com

DIGI-TEXX is a 100% German-invested company specializing in Business Process Outsourcing and Digital Services. For the last 19 years, we have successfully positioned ourselves as a trusted service provider for various industries. Healthcare, Banking, Finance, Insurance, and E-commerce are critical industries we are focusing on. We aim to simplify your processes, improve service levels, and save costs. AI, Deep Learning, Big Data Analytics, and Computer Vision technologies are adopted to ease our clients digital transformation journey. We are proud to bring faster, more accurate, and scalable document processing solutions made in Vietnam to become a trusted partner for all businesses with our Digital Technologies and German Quality. Since 2003, DIGI-TEXX headquartered in Quang Trung Software City, District 12, Ho Chi Minh City, Vietnam. After 20 years of development, we expand our presence in 4 other branches: + Deutsches Haus, District 1, Ho Chi Minh City + Khai Hoan Building, Dist…

SUCCESS SOFTWARE SERVICES142 +84 28 3948 3800
webmaster@successsoftware.global

Our purpose is to develop and deliver the most efficient IT products and services that help organizations manage their business effectively. Our business focuses on Software Application Development, Migration & Innovation, Application Maintenance & Support, Mobile Application Development, and QA/Testing. Since our establishment in 2012, we have been working as a strong organization led by an experienced and high-skilled board of management. Until now, we have built trust by our commitment to high-quality products, fully support to our customers and partners, while speedily responding to the international demand of innovation and rapid changes of technology in the new age. All the efforts we make are to keep long-lasting relationship with customers rather than only aiming at business benefits. We are the youngest and one of the top companies in Vietnam certified CMMi level 3, awarded by VNITO as an Emerging IT Enterprise in 2015, and recommended by Gartner as a software partner.

YOKOGAWA VOTIVA SOLUTIONS40 +84 28 3818 1919
info@votivasoft.com

Yokogawa Votiva Solutions (YVS) is a leading Microsoft Dynamics ERP & CRM, Microsoft Dynamics 365 Cloud implementation service provider in Southeast Asia. Yokogawa Votiva Solutions (YVS) is appointed by Microsoft as a trustworthy partner to distribute and implement Microsoft Dynamics ERP & CRM, Microsoft Dynamics ERP for Retail, Dynamics 365 Cloud in Southeast Asia markets. We are proud to have played a key role in the introduction of Microsoft Dynamics to a number of markets in Southeast Asia, and as trusted Microsoft partner, we continue to work closely with Microsoft to localize and adapt Microsoft Dynamics ERP and CRM to local regulations and standards. Yokogawa Votiva Solutions (YVS) is, through whole owned office and strategic partners representing one of the largest group of Microsoft Dynamic experts across Southeast Asia region representing more than 175 Microsoft Dynamics professionals with a track record of more than 400 Microsoft Dynamics implementation projects.

SGH ASIA LTD.49 +84 28 3997 9735
careers@sgh.asia

While most companies are still struggling to come to grips with the era of the “digital age” emerging technologies such as blockchain, AI, and IoT, are already driving us into the era of the “intelligence age.” In addition to automation and digitalisation, the need for companies to have innovative ideas that are powered by intelligent technologies has never been greater. We partner with our clients to ensure that they thrive in the age of intelligence by driving real innovation, unlocking value, and helping them to transform and grow their business. While every challenge and pain point is unique from company to company, we believe that exceptional talent enabled by breakthrough technologies will always uncover intelligent solutions. Every interaction with SGH Asia is a significant step to your digital transformation as we embed innovation at the core of your business and scale it across the entire organization. From needs analysis to ideation through to development, implementation, a…

INNOVATURE BPO108 +84 91 870 54 29
info@innovatureinc.com

Established in 2015, Innovature Consulting is a BPO (Business Process Outsourcing) company based in Vietnam, providing business offshore solutions to clients in North America, Canada, UK, Australia, and other APAC areas. We are a multicultural team of Vietnamese and foreign employees that provide not only cost-effective BPO solution but also to help our client address implementation headaches and control turnover issues. At Innovature, we operate in the concept of becoming a part of client’s team because we partly sharing their tasks. Our goal is to enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency.

TROBZ45 +84 28 6273 7605
contact@trobz.com

Trobz is Vietnams leading Odoo Partner, delivering powerful business applications and ERP systems. Located in HCMC, we’re a team of 70+ experienced specialists ready to design, deliver, and support your digital and IT transformation. We design, develop, integrate and support business solutions built on Odoo, a fully integrated, scalable, flexible and cost-effective enterprise platform. Our experience delivering ERP implementation projects, with a team of business analysts, project managers, developers, functional consultants and DevOps resources have successfully helped our corporate clients create new opportunities, reduce costs, optimise business operations and better engage with customers, employees and suppliers. With the average industry experience of our team members around 7 years, we have an outstanding track record delivering enterprise-class system integration and application development projects. Whilst operating domestically, we also supply offshore development service…

BEETSOFT69 +84 24 3554 5190
contact@beetsoft.com.vn

We are an IT Consultancy outsourcing, BPO and 3D Design company based in Vietnam and Japan. We cater to SME and MNC’s all around the globe by providing high-end services at a very reasonable price. With 5 plus years of IT Consultancy and outsourcing BeetSoft is playing a stellar role in honing the skills of professionals, assisting companies to achieve success in their operating field of specialisation. We as an Organisation have grown rapidly in the past two years, now with operating offices in Hanoi, Danang in Vietnam and Tokyo Japan with close to 200 employees. Recently we have launched our BPO service with a 500 Square meter brand new office to expand our services furthermore. Beetsoft Specialises in IT Outsourcing, IT Consulting, Application Development, Operating Systems, Game Development, Web Development, System Development, AR, VR and MR which are our core strengths. Besides, we are also involved in projects related to Artificial Intelligence research and Robotics. We offer…

PURE MODERATION31 +84 24 3972 8621
hello@puremoderation.com

Pure Moderation - a brand of Gear Inc. (https://www.linkedin.com/company/gearinc./ ) Pure Moderation is a global business process outsourcing vendor specializing in a range of services based in Vietnam, Laos, Indonesia, Thailand, Philippines, India, Italia, Japan, Singapore, and the USA. We provide tailored and affordable solutions in response to the custom needs of our clients. Whether your requirements involve time-based operations or large deployments, our team can quickly scale up or down to suit your needs. Together with various team sites from different nations, our human resources team is diversified to accommodate multiple languages. We have a portfolio of high-profile clients, from small start-ups to global organizations, we make sure our services are tailored to every business size. Having worked with clients from different parts of the world. We build trust through high-quality services, open communication, seamless integration, and confidentiality. We are also proud of …

APZON IRS VIỆT NAM32 +84 24 7306 6336
info@irsvietnam.com

1. APZON IRS Việt Nam (APZON) là gì? APZON được thành lập năm 2005 APZON là một trong những đối tác SAP Business One đầu tiên của SAP từ 2007 APZON tập trung phát triển hệ sinh thái sản phẩm và giải pháp xung quanh nền tảng SAP Business One. 2. APZON IRS Việt Nam được thành lập với mục đích gì? APZON mong muốn mang lại cho khách hàng các giải pháp chuyển đổi số hoàn hảo. 3. APZON IRS Việt Nam đem lại giá trị gì cho khách hàng? APZON luôn nỗ lực trở thành đơn vị triển khai SAP Business One TỐT NHẤT trong các lĩnh vực sản xuất, phân phối, bán lẻ, thời trang, xây dựng bất động sản, nông nghiệp, giáo dục 4. Vì sao khách hàng nên quan tâm đến APZON IRS Việt Nam? APZON cam kết đi đến cùng với khách hàng để đưa dự án vận hành. 5. Tại sao khách hàng nên tin tưởng APZON IRS Việt Nam > 15 năm APZON tập trung vào sản phẩm và giải pháp dựa trên nền tảng SAP Business One Đội ngũ nhân sự tư vấn ổn định với nền tảng vững chắc về kinh doanh và quy trình nghiệp vụ. > 50% đội ngũ tư vấn có từ 05…

BASE BUSINESS SOLUTIONS CORP.73 +84 1900 633568
info@basebs.com

Được thành lập vào năm 2005, Base Business Solutions (BaseBS) là một trong những công ty cung cấp giải pháp Cloud và Hosted Call Center/ Contact Center tại Việt Nam. BaseBS chuyên cung cấp các giải pháp xây dựng hệ thống Chăm Sóc Khách Hàng được thiết kế riêng cho các Doanh nghiệp lớn. Chúng tôi vinh dự là đối tác công nghệ tiên tiến của Cisco trong việc triển khai cơ sở hạ tầng Call Center/ Contact Center. Với sự kết hợp giữa đội ngũ nhân sự chuyên nghiệp cùng công nghệ tiên tiến hàng đầu, chúng tôi giúp Doanh nghiệp nâng cao hiệu quả kinh doanh và cá nhân hóa trải nghiệm khách hàng, trong các lĩnh vực như Ngân hàng & Tài chính, Bảo hiểm, Vận tải, Du lịch, Chăm sóc sức khỏe, v.v. Với mục tiêu không ngừng đổi mới và phát triển, BaseBS đã phát triển riêng một bộ giải pháp toàn diện, giúp Doanh nghiệp quản lý và nuôi dưỡng mối quan hệ lâu dài và bền vững với khách hàng của họ. Ứng dụng linh hoạt nền tảng công nghệ đám mây tiên tiến, bộ giải pháp “All-in-one” của BaseBS - kết hợp Call …

MAZARS IN VIETNAM208 +84 28 3824 1493

Mazars established in Vietnam since 1994 to provide professional accounting and business advisory services to foreign and local organisations and hassince grown to become one of the premier mid-tier firms in the country. We currently provide services to a variety of clients from our offices in Hanoi and Ho Chi Minh City. Our clients are both large and small and operate across all commercial, industrial and notfor-profit sectors. We are well known for providing high-quality professional services and having the ability to communicate well in English, French and Vietnamese. As of January 2021 in Vietnam, Mazars is ranked in the Top 10 audit firms and the leading firm for Accounting Outsourcing Service according to the report of VACPA, Ministry of Finance Vietnam. With over 200 staff, our multi-disciplinary team of professionals comprises Chartered Accountants, Certified Public Auditors, Tax Lawyers, Masters in Accounting and Finance, Masters in Business and Administration and Cost Acc…

LOGISTECH GLOBAL8 +84 352 419 562
info@logistechglobal.com

Your complete Business Management Solution! We are a group of experienced enthusiasts whose sole goal is to eliminate time-consuming business processes. Our expertise spans from professional business consulting to a lifetime of first-class customer care.

LIVE1 SOFTWARE15 +84 28 8889 8798
sale1@live1.vn

Live1 is a One-Stop-Shop of a comprehensive IT services provider. We specialize in IT consulting, Outsourcing and offshore software Development while facilitating our customers’ going digital through innovative solutions that are aligned with their organization’s needs. List of services 1. Software development: Web and Mobile. 2. Consultancy: Digital Transformation, Software Development, Healthcare systems, ERP, CRM, BPA, BPI, BPM. 3. Outsourcing and Outstaffing 4. Healthcare Software Customization/ Development.

DANHT CONSULTING4 +84 90 968 41 64
danh.truong@danhtconsulting.com

Australian tax payers are now involving in the preparation of their income tax returns more than ever before due to the increasing in the tax offices education budget and the transparency of information from the internet and they start asking for more from accounting firms leaving them no option but to transform their business practice processes to stay relevant. Utilizing automation from cloud technology is one of the most common tactics chosen by business to be more efficient to provide additional value added services. However, they face another challenge when trying to transform the business to cloud, that is the mismatch between their army’s existing skills and the new ones required by the new tactics. Having an army that have strong status quo bias have made business transformation plans fail at implementation stage as it prohibits their human to freely refresh their mindset to adapt to the new tactics. By seeing all of those opportunities and problems, Danh Truong decided to e…

ICC INNOVATIVE CONSULTING7 +84 862 663 422
info@oneicc.com

Innovative Consulting Company (ICC) helps you to challenge your business processes and find efficiency that help you attain your business goals and vision for growth and success. We are business process implementers and the leading provider of the SAP Business One enterprise resource planning (ERP) solution for growing businesses and subsidiaries of small and midsized enterprises in Indochina area. Our greatest asset is a great team of consultants and developers who shape and define the solutions we deliver.

MAY SUNSHINE LTD14 +84 28 3994 1168
contact@maysunshine.vn

May Sunshine Ltd is a software development and business process company. Currently we setup advanced questionnaires, reporting portals and other ad-hoc research industry setups, mainly using the Catglobe system as a base. Feel free to contact us as inquery@maysunshine.vn

HT DYNAMIC SOLUTIONS3 +84 822 259 095
contact@htsolutions.vn

HTDS will provide comprehensive digitization and automation solutions at a reasonable cost for businesses as well as socio-economic organizations in Vietnam - a cutting-edge tool to provide information and management orientation to safeguard against the complicated and unpredictable developments of the market, and enhance the competitiveness of Vietnamese organizations and enterprises. HTDS, through its business activities and cooperation with other institutions and businesses, will take on a spearhead role, responsible for enhancing information technology and automation capabilities for students and engineers in Nha Trang City, helping Nha Trang become a major technological hub in the region and the world.

DCV JSC4 +84 24 6294 4447
contact@dcv.vn

DCV company is in the development progress of launching comprehensive support service, business solutions, internet based digital marketing in Vietnam and other countries, which helps enterprises, companies to maximize the information technology strength, internet and digital technology communication in their business development. In the addition, DCV is about to develop in the top groups of data communication.

Top Business Process Management Companies in Vietnam

Key Statistics from 2022

Vietnam's GDP grew by 6.5% in 2022, reaching USD 389.4 billion, which is the highest growth rate in the ASEAN region. The country's economy has been expanding at an average rate of 6.5% per year for the past decade, driven by strong exports and foreign investment. The BPM sector has been a major contributor to this growth, accounting for a significant portion of the country's GDP and employing thousands of people.

The employment rate in the BPM industry has also been growing at an unprecedented rate, with an average of 15% per year for the past five years. In 2022, the industry employed around 30,000 BPM professionals, making it one of the fastest-growing sectors in Vietnam. The country's favorable demographics, low labor costs, and skilled workforce have attracted many multinational corporations to set up their operations in Vietnam, creating more job opportunities in the BPM industry.

Factors Contributing to its Growth and Success

One of the main factors contributing to the growth and success of the BPM industry in Vietnam is the government's initiatives to promote the development of the IT sector. The Vietnamese government has implemented various policies and programs aimed at creating a favorable environment for the growth of the BPM industry, such as tax incentives, investment in infrastructure, and the establishment of IT parks.

The government's efforts have also been directed towards building a skilled workforce, with a focus on improving the quality of education in science, technology, engineering, and mathematics (STEM) fields. As a result, Vietnam has become a hub for software outsourcing, with many multinational corporations outsourcing their BPM projects to Vietnam due to its skilled workforce and low labor costs.

Industry Growth and Comparison to Previous Years

The BPM industry in Vietnam has been growing rapidly over the past decade, with an average growth rate of 15% per year. The industry has expanded from offering basic BPM solutions to providing more complex solutions such as process automation, artificial intelligence, and predictive analytics.

The industry has also seen an increase in the number of startups, with many young entrepreneurs establishing their own BPM consulting firms. In 2022, Vietnam had around 700 BPM startups, indicating a significant increase from the previous year. These startups are focused on providing innovative solutions to various industries, including finance, healthcare, and logistics.

Key Trends Including Technological Disruptions

The BPM industry in Vietnam is experiencing significant technological disruptions, with the emergence of new technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT). These technologies have the potential to transform various industries and create new opportunities for BPM consulting firms.

Artificial intelligence (AI) is one of the most significant technological disruptions in the BPM industry, with the potential to revolutionize various business processes. Many BPM consulting firms in Vietnam are investing in AI to provide more sophisticated solutions to their clients.

Blockchain technology is also gaining momentum in Vietnam, with many startups focusing on developing blockchain-based BPM solutions for industries such as finance and logistics. The Vietnamese government has also recognized the potential of blockchain technology and is exploring ways to leverage it for various purposes, such as improving supply chain management.

Challenges

Despite the rapid growth and success of the BPM industry in Vietnam, there are several challenges that need to be addressed. One of the main challenges is the shortage of skilled BPM professionals, particularly in the areas of emerging technologies such as AI and blockchain. To overcome this challenge, the government and the private sector need to invest in upskilling and reskilling programs to build a more skilled workforce.

Another challenge faced by the industry is the lack of awareness among small and medium-sized enterprises (SMEs) regarding the benefits of BPM solutions. Many SMEs in Vietnam are still using manual processes to manage their operations, which can be time-consuming and inefficient. The industry needs to work on educating SMEs on the benefits of BPM solutions and how they can help improve their business processes and increase their competitiveness.

Future Outlook

In terms of the future outlook, the BPM industry in Vietnam is expected to continue its growth trajectory, driven by the increasing demand for BPM solutions and the country's favorable business environment. The industry is also expected to benefit from the growing trend of digital transformation in various industries, which will create new opportunities for BPM consulting firms.

Conclusion

In conclusion, the BPM industry in Vietnam has emerged as a significant contributor to the country's economy, driven by government initiatives, technological disruptions, and favorable economic conditions. The industry has experienced rapid growth and is expected to continue its growth trajectory in the coming years. However, challenges such as the shortage of skilled BPM professionals and the lack of awareness among SMEs need to be addressed to ensure the industry's long-term sustainability.

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By Melissa Goh
Published on 31 May 2023