Top Consumer Services Companies in Australia

The consumer services industry in Australia includes a variety of services, such as weddings, entertainment, and personal care. In 2022, the consumer services industry in Australia demonstrated remarkable resilience, contributing an impressive $190 billion to the nation's GDP and employing over 1.8 million individuals. The consumer services industry has been experiencing growth, and this can be attributed to several factors, including changes in consumer behavior, technological advancements, and government initiatives. In this article, we will examine the factors contributing to the growth and success of the consumer services industry in Australia, key trends, challenges, and the future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
PET CIRCLE329 +61 132663
sales@petcircle.com.au

Since we were founded in 2011, Pet Circle’s aim has been simple; to provide our community of loving pet parents with all of their pet needs, from the comfort of their own homes. We are a true specialist for everything ‘pet’ because we believe pets deserve better. Fast forward ten years and today we support over 700,000 loyal customers with a better range, better price and better experience. Our team is over 600 employees and we are a fast-growing leader in the Australian eCommerce space. Were also incredibly proud to be Australia’s largest online pet retailer.

SECURE PARKING1,027 +61 2 8000 8790
info@securebikeshare.com

SECURE PARKING IS PROUD TO BE A PART OF THE LARGEST, GLOBALLY RENOWNED PARKING ORGANISATION – PARK24. As part of a Tokyo Stock Exchange listed business with a market capitalisation of over A$6 billion, Secure Parking is transforming into a global leader of innovative technological advancement that brings a wealth of new thinking and opportunities to the Australian and New Zealand market. We are not the Secure Parking you know. We are a leading service provider that consistently delivers, being a welcome part of the customer journey. We know that our culture defines us and separates us from the competitors. Our values drive the decisions we make and how we lead from the front. OUR VISION By 2022, we want to be the leader in the markets we operate – as judged by the customers we serve. We will achieve this position by ensuring a seamless experience across every step of the customer journey. PARK24 AT A GLANCE • Park24 is one of the world’s largest car park operators. • Listed on Tokyo St…

DOORSTEPS GROUP59 +61 1300 868 184
info@doorsteps.com.au

We’re Doorsteps — and we’re on a mission to help Australians achieve their real estate dreams. Let’s be frank, selling and buying property is *stressful.* While selling or buying a home often represents a new life chapter, there’s no denying that the decision is often spurred on (and complicated) by some of life’s biggest challenges and milestones. Things like getting married, expecting a baby, an ever-growing family, or even losing a loved one. The system around buying and selling is clouded with complication, confusion and stress, and it’s not until you start the process that you realise just how overwhelming it truly can be. What should be straightforward can make you feel like you’re chasing your own tail. And while the system can’t be fixed instantly with just one app, product or idea, we’re working on reimagining every step of the journey to bring back that blue-sky feeling to home ownership. We started as OpenAgent back in 2013 with the goal to improve transparency around r…

KOWANYAMA ABORIGINAL SHIRE COUNCIL33 +61 7 4040 4500
annie.patterson@kowanyama.qld.gov.au

Since its inception in 1991, the Kowanyama Aboriginal Land and Natural Resources Management Office (KALNRMO) (the Land Office) has operated on a charter to support and facilitate Aboriginal management of the natural and cultural resources of Kowanyama land and sea country by the people of Kowanyama. The first Strategic Plan was produced in 1994 with revisions in 1999 and 2003.

BRICKS AND AGENT30 +65 8322 8980
hello@bricksandagent.com

Maintenance. Simplified. Bricks and Agent connects property managers with their tenants, owners and trades in an AI powered platform to remove the manual and mundane, whilst significantly reducing the maintenance touch points.

ADVENT PARTNERS17 +61 3 9690 9566
enquiry@advent.com.au

Established in 1984, Melbourne-based Advent Partners is one of Australia’s most experienced private equity firms having invested in over 90 businesses. With over $1 billion in funds under management, our team has more than 90 years of Private Equity investment experience. Advent has a long and successful track record in building market leading businesses. We are focused on partnering with passionate and motivated management teams with exceptional growth plans. Realising potential and great performance is what drives us to build market leaders and consistently reward shareholders. We are currently investing in Australian and NZ private businesses with clear strategies for growth and high calibre management teams. Existing annual operating profit should be in excess of $4 million, with an enterprise value of between $30 million and $200 million. Companies should have a clear path to growth over the investment period of three to five years. Our ownership position has ranged from 40%…

REVTECH MEDIA25 +61 1300 375 859
contact@revtech.media

The RevTech Media Group is a media and technology business that creates content platforms, technology tools and digital campaigns, to help consumers save time and money. The RevTech Media Group has more than 1 million members across our established platforms, including One Big Switch, the FiftyUp Club, Robosave and 9Saver. RevTech Media is the head of the consolidated group with subsidiaries in Ireland, UK and USA. RevTech Media is backed by some of Australia’s leading entrepreneurs and media companies.

TRAFFIC ENGINEERING AUSTRALIA4 +61 418 283 174
engineering@trafficengineeringaustralia.com.au

Traffic Engineering Australia is a prominent name that has built an enviable reputation in consumer service and compliance in the industry offering traffic management designs, plans and solutions in Victoria, New South Wales and Queensland. Our qualified design and engineering experts can successfully carry out projects of any size and complexity. Adhering to the hierarchy of controls, our dedicated, experienced and friendly team works to achieve a successful and efficient traffic plan, delivering practical solutions to all traffic engineering and planning jobs that has a zero-harm approach. With a commitment to innovation and excellence, we aim to streamline your traffic requirements creating a safer and efficient workplace. Our keenly formulated strategies will provide you with a comprehensive solution towards planning, procedures and safety whilst also being practical, cost-effective and have a safe approach to traffic management.

AB WEB DEVELOPERS9 +61 8 9271 7791

We’re AB Web Developers, a team of website developers and online systems designers dedicated to creating effective online business solutions. When we opened our doors in 1998, we became one of Perth’s first website development businesses to specialise in e-commerce sites. Today, we’re proud to be focussing our efforts on being a leading developer of online systems, large-scale development and business-oriented websites, working with a great client base. As well as helping you establish a strong online presence, we can assist you further with promoting your business online and offline through a range of additional services like search engine optimisation, email marketing and graphic design. We have a very personalised approach to working with our clients – that’s why you’ll always deal with our managing director and senior staff and receive a high level of service and care to detail. We’ll discuss ideas together, present different design concepts and work closely with you throughout …

25FIFTEEN4
hello@25fifteen.com

25Fifteen is a leading Startup Studio and Venture Development firm who explores, validates, and builds innovative digital products and ventures in partnership with entrepreneurial founders and large corporate enterprises. With over 25 years of execution experience, we incubate and accelerate startups, invest and raise capital, and leverage deep relationships to build businesses of value through our core services: + Startup Studio: We co-found businesses with entrepreneurs, providing seed capital, resources, team members, and ongoing support, on the entire journey from inception to exit. Our team of experienced startup engineers, product managers, marketers, finance, and operations specialists have brought dozens of products to market over the last ten years, from consumer services to enterprise software. + Enterprise Co-Ventures: We help large enterprises by establishing Co-Ventures with them for the exploration of speculative and emerging markets and new technologies, to discover…

THE AOYE GROUP12 +61 447 260 187
peter.dymond@aoyegroup.com.au

Working closely with the Federal Government, Corporate Australia and industry, to help our economy innovate, evolve and grow. across the primary industry sectors, by sourcing quality investment, and industry-leading talent from across the globe. The AOYE Group is committed to helping Australia maintain and strengthen its position on the world stage, both economically and socially. To help the Australian community maintain a standard of living and a way of life that makes it one of the world’s most liveable countries. AOYE is the gateway to China and the greater Northeast regions, giving Australia access to arguably the worlds largest talent pool in advanced technologies, health, finance and consumer services. The AOYE leadership team and our achievements are forged from years of experience in understanding Australias current and future opportunities. Our network stretches across borders enabling robust engagement; the road map for the next ten to twenty years is to help positi…

AUSTRALIA CITY CHINA1 +61 410 565 620
daryle@australiacitychina.com

Australia City China is home to Australia’s finest products and services. Accredited by the Foshan Government, Australia City China is a premier business-to-business, and business-to-consumer channel between China and Australia, showcasing Australia’s best-in-class. Australia City China is primely located at the A11 Shopping Mall in Foshan, Guangdong Province (population 113 million)—the fastest growing economy of any province in China, and “the 6th largest sub-national economy in the world”1. The foot-traffic passing through the A11 Shopping Mall is approximately 15,000** per day, during weekdays, and 25,000** per day, during weekends. Australia City China is located on two levels of the A11 Shopping Mall—level 3 for business-to-consumer services and fast-moving consumer goods, and level 17 for business-to-business products—invite only. Offering year-round*, exclusive brand exposure, Australia City China capitalises upon its location and connections, to offer brands a unique opp…

NARTA INTERNATIONAL PTY LTD41 +61 2 9518 6799
enquiry@narta.com.au

National Associated Retail Traders of Australia consists of 33 retailers across Australia and New Zealand with a combined buying power of more than AU$4 Billion annually in the consumer electronics, kitchen and laundry, and indirect markets. Established in 1965, NARTA’s key objective is to deliver value to members through cost reduction and by providing support services including procurement, insurance, marketing and data analytics.

STOCK CONSOLIDATION LTD2
info@stockconsolidation.co.uk

STOCK CONSOLIDATION LTD is a consumer services company based out of WARDLEY INDUSTRIAL ESTATE UNIT D4 WARDLEY INDUSTRIAL ESTATE PRIESTLEY ROAD, WORSLEY, United Kingdom. In an ear of Fast Fashion, the ability to react instantly is paramount. Stock Consolidation has the flexibility to do that better than most. We have an excellent customer portfolio dealing with the likes of ASOS, NEXT, PLT, BOOHOO, Hummel, Very.co.uk, Couture Club, and more.

GLAMEZY4

Glamezy is a technology enabler for the beauty and wellness industry while enabling our customers to discover, book and pay for their beauty and wellness appointments with their local businesses. Our vision is to empower small and medium businesses in beauty and wellness industry. We are on a mission to advocate holistic self-care for everyone to look after themselves. Glamezy brings beauty appointment booking to fingertips of the consumer when booking their beauty / wellness appointments. Glamezy enables revenue acceleration for salons, SPAs, Nail salons, Wellness venues, massage parlors and Yoga studios by providing a full suite of, cloud based (SaaS) software solution to bring in more customers, manage their entire business operation.

EXPRESS MOBILE SERVICES45

While similar businesses charge $20,000 to $100,000+ for a mobile services franchise, Express Mobile Services has been established with a simple premise – keep the franchise entry costs low, not making a huge profit on the franchise sale as others do. In this way, we build a strong group of motivated, successful business owners offering excellent value and service. The income that an Express Franchise Owner can earn is equal to, if not greater than, other franchised businesses. This is due to the fact that the franchisee does not have a huge loan of $30,000 to repay to the bank and therefore makes more PROFIT.When Express Mobile Services began in 2009, the company philosophy of attention to detail and specialised services brought almost instant success. The result – a range of successful mobile services – a complete mobile operation offering customers total service at their doorstep. After researching, developing and systemising the concept by running a pilot franchise, the first publi…

HEDY CAPITAL PTY LTD0
hello@hedycapital.com

Independent and entrepreneurial, we bring real world solutions to your problems. Hedy Capital is a specialist strategic advisory and consulting company that provides innovative strategies to our clients with a focus on technology, creativity and innovation. No copy and paste solutions, we first begin with a blank page, understanding you, your people and your business. We work best with teams and companies experiencing significant growth, this could be from an early stage investment, an acquisition or corporate spin out. We can rapidly help you assess an opportunity, create an execution plan, and where needed, help find creative financing solutions. We have a global network of partners, advisors, and funders, and experience with many industries with a focus on media, digital, technology and consumer services. More importantly, we know when we’re not the right team for you and your problem. Often we create win win fee structures, aligning ourselves with our clients, and we’re foc…

TOM AND TOTO0
info@tomandtoto.co.uk

TOM AND TOTO LTD is a consumer services company based in Norwich, Norfolk.

MULTICOVER PTY. LTD.0
webmaster@multicover.com.au

MultiCover is an online consumer service designed to provide a level of personal awareness of the financial impacts that may result if faced with one of life’s hazards (illness, injury, medical trauma and loss of a loved one). This is underpinned by best practise processes, online usability and communication technology, empowering the consumer and delivering real commercial benefits to or network of insurance advisers. Products and services focus on financial risk mitigation through life insurance, income protection insurance, trauma insurance (critical illness insurance), and disability insurance.

OC PRIDE0 +61 421 085 305
antoinette@ocpride.com.au

Holistic & Pro-Active Approach to Owners Corporation Management Antoinette Hall, CEO and General Manager of OC Pride, raises the bar of owners corporation management, by ensuring the fundamentals of operational management, consumer service delivery and financial accountability are carefully managed and reviewed to ensure continued optimum performance. Having lived in various apartment buildings across Melbourne, as well as owning and managing several investment apartments, I can honestly say that OC Price is the most professional and pro-active owners corporations manager I have encountered. The staff are competent, respond promptly, and are solutions focused. OC Pride has bred a “can do” culture among its team which is unlike those of other OC managers. Further, OC Pride is forward thinking, spending OC funds wisely and maintaining funds to future proof its buildings such that the building can comfortably manage upgrades without the need for special levies. I’ve always been a pr…

Top Consumer Services Companies in Australia

Factors contributing to growth and success:

The growth and success of the consumer services industry in Australia can be attributed to several factors, including changes in consumer behavior, technological advancements, and government initiatives. Changes in consumer behavior have led to an increased demand for consumer services. Consumers are becoming more interested in experiences rather than products, leading to an increase in demand for services such as weddings and entertainment.

Technological advancements have also contributed to the growth of the industry. The use of technology, such as online platforms and social media, has made it easier for businesses to connect with customers and offer personalized services. In addition, the use of data analytics has helped businesses to better understand customer preferences and improve their services.

The Australian government has also implemented initiatives that have promoted the growth of the consumer services industry. For example, the government has invested in infrastructure and education programs to improve the quality of services provided by the industry.

Industry growth and comparison to previous years:

The consumer services industry in Australia has been experiencing growth in recent years. In 2021, the industry's market size was estimated to be $166 billion, and it is expected to reach $213 billion by 2026. The growth can be attributed to changes in consumer behavior, technological advancements, and government initiatives.

The industry has also seen a significant increase in the use of technology. The use of online platforms and social media has become more common, and the use of data analytics has improved the quality and effectiveness of services.

Key trends:

The consumer services industry is characterized by technological disruptions, and this trend is expected to continue. The use of technology, such as virtual consultations and online booking systems, is expected to increase, improving the quality and accessibility of services.

The rise of sustainability has also resulted in new trends in the consumer services industry. For example, the use of sustainable and eco-friendly products has become more common, providing businesses with new opportunities to appeal to environmentally conscious customers.

Challenges:

Despite the growth of the consumer services industry in Australia, it still faces several challenges. One of the main challenges is the issue of affordability. Some consumer services can be expensive, making them inaccessible to some members of the community.

Another challenge is the issue of regulation. The industry is largely self-regulated, and there is a need for greater oversight to ensure that businesses are providing high-quality services.

Future outlook:

The future outlook for the consumer services industry in Australia is positive. The industry is expected to continue growing, driven by the increase in demand for experiences and personalized services. The use of technology, such as virtual consultations and online booking systems, is expected to become more common, improving the quality and accessibility of services.

In addition, the industry is expected to become more sustainable, with a focus on reducing waste and promoting eco-friendly practices. The adoption of new business models, such as subscription-based services and personalized experiences, is expected to become more common.

Conclusion:

In conclusion, the consumer services industry in Australia is a vital part of the country's economy, and it is expected to continue growing in the future. The industry is driven by changes in consumer behavior, technological advancements, and government initiatives. To remain competitive, businesses must focus on innovation, prioritize sustainability, and embrace technology and new business models. Additionally, businesses must address affordability and regulation challenges to ensure that their services are accessible and of high quality.

As the industry continues to grow, it is essential for businesses to invest in technology and infrastructure to improve the quality and accessibility of their services. At the same time, it is important to prioritize sustainability and to reduce the industry's impact on the environment.

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By Melissa Goh
Published on 10 May 2023