Top Hotel And Accommodation Companies in Indonesia

The hotel/accommodation industry is a significant contributor to Indonesia's economy, providing employment opportunities and contributing to the country's gross domestic product (GDP). In 2022, the industry faced challenges due to the COVID-19 pandemic, but it still contributed significantly to the country's GDP. The industry's success can be attributed to several factors, including government initiatives, the growth of each industry, and technological disruptions. In this article, we will explore the key statistics, factors contributing to its growth, key trends, challenges, and future outlook of the hotel/accommodation industry in Indonesia.

read full article below
Filter bySearch by company name, registration number or domain name
CompanyHeadcountContactDescriptionDecision Maker
SONEVA787 +66 2 631 9698

About SonevaSoneva is a world leading, award-winning sustainable luxury resort operator that owns and manages Soneva Fushi and Soneva Jani in the Maldives, Soneva Kiri in Thailand and Soneva in Aqua, an ultra-luxurious yacht that sails from Soneva Fushi. A pioneering family of hospitality properties and products, offering holistic encounters in luxurious and inspiring environments and outstanding natural locations, Soneva combines luxury with a conscientious approach to sustainability and the environment.Soneva is committed to leading the hospitality industry in environmentally responsible tourism. Annual environmental performance improvements are in place with the ultimate goal of decarbonising completely.About Soneva FushiSoneva Fushi set the standard for all desert island barefoot luxury hideaways in the Maldives when it opened in 1995. Located in the Baa Atoll UNESCO Biosphere Reserve, Soneva Fushi pairs Robinson Crusoe fantasy with intelligent luxury.About Soneva KiriSoneva Kiri is located on Thailand’s fourth largest but least populated island, Koh Kood - just one hour by private plane southeast of Bangkok. It offers an unrivalled combination of luxury, an integral environmental approach, authentic Thai experiences and mouth-watering organic food.Soneva JaniSoneva Jani is located on the island of Medhufaru within a 5.6 kilometer lagoon in the Noonu Atoll, and has uninterrupted ocean views in all directions. The lagoon is 35 minutes by seaplane from Malé International Airport and one hour by speedboat from Soneva Fushi. About Soneva in AquaSoneva in Aqua, the pioneering new concept of experiential luxury, is an ultra-luxurious and highly refined yacht with spacious decks with daybeds and dining areas, a glass-bottomed Jacuzzi in the master bedroom, and much more. The boat can be chartered for one, two, three and seven night adventures to explore the untouched beauty of far-flung Maldivian atolls.

COMPASS GROUP AUSTRALIA1,725 +61 2 9797 4900

At Compass Group Australia we serve a better future by enriching people, communities and the planet. We do this because we believe that everyone should be seen and nourished as a whole person. Great service starts with understanding what people value most. To positively impact a community, we must respect what makes it unique. And positive change for our planet’s future starts with better choices today. We are proud to be a purpose driven organisation. It’s our responsibility to do good – not just for the communities we work in, but so our people feel good about their work.It’s our people’s dedication that allow us to deliver excellence every day, regardless of whether we are making someone smile as they take their first sip of coffee, putting the finishing touches on a resident’s room to give comforts of home, or supporting local businesses so the surrounding communities thrive. It’s pride we feel when we talk about service.

FINNS BALI316 +62 811-3882-015

Founded in 2010 and based in Bali, Indonesia.Finns Bali has rapidly grown and is currently the parent company to Finns Beach Club, Finns VIP Beach Club, Finns Recreation Club, Body Temple Spa, Cubby House Kids Club, and more.The group is focused on creating experiences for those who live and travel to Bali, whether you stay or play with us.We create timeless memories by sharing our passion for what we do, our love of Bali and the kindness with which we treat our guests, our community and each other.One Vision, One Team, One Goal.

AUSTRALIAN VENUE CO.941 +61 1800 836 837

From landmark institutions to humble locals, Australian Venue Co is behind many of the country’s best-loved pubs, bars and venues.We’re a big group, but at the bar we feel like a small one. Operating more than 200 venues from coast to coast, Australian Venue Co takes a local-first approach to our venues while providing specialist support at scale from our centralised head office. We help our local leaders create the pub that the locals want, by tailoring the menus, customer service, events & design to the local market.We don’t copy & paste across our pubs, but all of our venues and head office share the same core values. Our teams create exceptional customer experiences while delivering unbeatable value and maintaining high-quality standards.

FAIRMONT HOTELS & RESORTS17,966 +62 800 980581

Located in the heart of each destination it calls home, a stay at any Fairmont hotel is truly unforgettable. Known for its grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, Fairmont hotels have served as the extraordinary settings for globally significant moments in history. Part of ALL - the Accor Live Limitless Lifestyle Loyalty Program and with over 75 remarkable addresses around the world, Fairmont is as popular with world leaders and business travelers as it is with families and vacationing jetsetters. Fairmont Hotels are where glamour meets culture, where special occasions are celebrated and where momentous, world-changing events occur. Wherever Fairmont resides, its hotels are at the cultural and social epicenter of the community; so steeped in local experience and so deeply rooted in the places they call home, Fairmont Hotels are regarded as intrinsic to their destinations.Learn more about Fairmont at:https://www.instagram.com/fairmonthotels/https://www.facebook.com/fairmonthotels/https://twitter.com/FairmontHotelshttps://www.youtube.com/fairmonthotels Learn more about career opportunities with Fairmont at: https://www.accorhotels.jobs/Job-vacancy/All-of-ourjobvacancies,s,2,117.htmlDiscover more about ALL - Accor Live Limitless:https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml

MARINA BAY SANDS4,922 +65 6688 8826

Marina Bay Sands is the premier entertainment destination with vibrant diversity of attractions and facilities.Located along the Marina Bay waterfront, Marina Bay Sands features three cascading hotel towers with more than 2,500 hotel rooms and suites, topped by the extraordinary Sands SkyPark with an infinity pool, a lotus-inspired ArtScience Museum which plays host to permanent and marquee exhibitions, retail stores featuring cutting-edge labels and international luxury brands, world-class celebrity chef restaurants, endless entertainment at the theatres, the largest nightclub in Singapore and the world-class Sands Expo and Convention Centre. Work with the best. Join us to shape the future of hospitality!

MARRIOTT INTERNATIONAL210,267 +65 1800 778 7879

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories.Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

MILLENNIUM HOTELS AND RESORTS2,981 +65 6657 0018

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers. M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.

NANDO'S AUSTRALIA & NEW ZEALAND1,074 +61 1300 626 367

Nando’s isn’t just about selling chicken, we’re about the people who make the chicken! This is why our global purpose is Changing Lives, Together. At its core, this means we want to change the world around us by making a real difference to people’s lives. This passion to make a difference starts with our Nandocas (how we say staff), because when they’re being their best, brilliant selves, epic things happen. You’ll also find us out doing good in our local and global communities and taking every opportunity to be a force for good. There’s nothing ordinary about working with Nando’s. We have a saying here that ‘everyone is welcome to dine at our table’, and we hand-on-heart mean it! For us, championing diversity, standing for equal opportunity, supporting development and growth, and having fun while we work is serious business.

PAN PACIFIC HOTELS GROUP1,152 +65 800 852 6855

Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages nearly 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Voted “Best Regional Hotel Chain” by readers in Asia from 2017 to 2019, Pan Pacific Hotels Group comprises three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL. Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.

REDDOORZ1,412 +65 3157 9456

RedDoorz is Southeast Asia’s largest and fast-growing, technology-driven hospitality brand. With a vision to enable people to travel more and provide affordable, reliable stays in all major cities and destinations across the region, RedDoorz is disrupting the hospitality industry by transforming the fragmented supply inventory into branded, standardized accommodations.RedDoorz was founded in 2015 by a team of senior executives with deep experience in the online travel and hospitality industry and since then it has grown into a regional powerhouse with operations in Indonesia, Singapore, the Philippines, and Vietnam. As part of the RedDoorz brand network, hotel owners are able to grow their business, increase revenues and profits while streaming their operations. RedDoorz’s solutions help hotel partners manage distribution, pricing, marketing, customer experience, and technology – offering an end-to-end platform powered by an advanced tech and digital infrastructure.

SENTOSA DEVELOPMENT CORPORATION551 +65 6736 8672

Sentosa Development Corporation was established on 1 September 1972 as a Statutory Board under the Ministry of Trade and Industry. Its charter since inception has been to oversee the development, management, marketing and promotion of the island of Sentosa as a resort destination for locals and tourists. Join our family! Follow us:Instagram: @lifeatsentosaContact us at:careers@sentosa.gov.sginternships@sentosa.gov.sg

THE ASCOTT LIMITED3,688 +65 6220 8222

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 920 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Ascott’s diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. Its award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello; and it has a brand partnership with Domitys. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.A wholly owned business unit of CapitaLand Investment Limited, Ascott is a leading vertically-integrated lodging operator. Harnessing its extensive network of third-party owners and in-market expertise, Ascott grows fee-related earnings through its hospitality management and investment management capabilities. Ascott also expands its funds under management by growing its sponsored CapitaLand Ascott Trust and private funds.As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner) and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices. We welcome individuals from diverse backgrounds to join our global offices, be it as experienced professionals, recent graduates or interns. For our full listing of global opportunities, please visit https://www.discoverasr.com/the-ascott-limited/careers.

FOUR SEASONS HOTELS AND RESORTS29,091 +65 6734 1110

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the worlds best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers.For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

SHANGRI-LA GROUP15,435 +65 6831 4392

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders.We are part of the Kuok Group, one of Asias most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality.From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the world’s most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.

THE MANDALA GROUP87 +65 8399 5364

Were on a mission to curate a community of open-minded global citizens, and enable trusted and meaningful connections: with each other, with ideas, with their passions, with their communities, and within themselves. Our portfolio includes:Mandala Club - https://mandala.club/Mandala Places - https://mandala.house/Ulu Cliffhouse/Stay at Ulu - https://ulucliffhouse.com/Seasons Niseko, curated by Mandala - https://www.seasons-niseko.com/

SWISS-BELHOTEL INTERNATIONAL2,719 +62 21 29527275

Swiss-Belhotel International - global hotel management group that currently manages a portfolio of more than 145* hotels, resorts and projects located in Cambodia, China, Indonesia, Malaysia, Philippines, Vietnam, Bahrain, Egypt, Georgia, Iraq, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Bulgaria, Germany, Italy, Switzerland and Tanzania. Awarded Indonesias Leading Global Hotel Chain for eight years, Swiss-Belhotel International is one of the worlds fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in Hong Kong, New Zealand, Australia, China, Europe, Indonesia, United Arab Emirates, and Vietnam. *Numbers may fluctuate

HILTON115,754 +65 800 413 7470

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortunes 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money cant buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

COMMON GROUND COWORKING SPACE77 +60 3-5611 8896

Welcome to the home of Malaysias largest coworking community and leading Coworking space. From our modern, stylish offices to an extensive range of support services, we’ve designed our workspaces and amenities to build a community and lifestyle to help your business succeed. More than just a shared typical serviced office rental, our 16 locations across Malaysia provide you with a platform to meet like-minded people who can help to push your business forward. Whether you need a hot desk or a custom HQ buildout, you’ll be joining a vibrant community in Southeast Asia that allows you to enjoy more flexibility and greater networking opportunities. Common Ground is part of The Flexi Group, a collection of flexible workspace brands with spaces in 12 cities across Asia Pacific and Australia. Join us today: #AmbitionLivesHere

VOYAGES INDIGENOUS TOURISM AUSTRALIA367 +61 1300 134 044

Voyages Indigenous Tourism Australia is owned by the Indigenous Land Corporation and manages tourism and resorts on their behalf. With a strong commitment to social responsibility, all profits from our business activities go towards supporting Indigenous training and employment across Australia.Voyages offers experience-based holidays in spectacular wilderness locations including Ayers Rock Resort in the iconic Red Centre and tourism facilities at Mossman Gorge in Tropical Queensland.OUR PHILOSOPHY:Voyages is focused on providing guests with enriching, memorable experiences, which they would not be able to enjoy anywhere else in Australia.Were committed to building and sustaining an Indigenous workforce through training, employment and economic development. Our aim is to train and develop more Indigenous staff, enabling them to secure employment in the hospitality industry across Australia. In turn, our guests will enjoy a more authentic Indigenous Australian experience.All profits from Voyages business activities go toward building the resort experience and supporting Indigenous training and employment across Australia.OUR RESPONSIBILITIES:Voyages is committed to nurturing and sharing Australias sensitive eco and cultural destinations and also to protecting them so that our guests might enjoy them for years to come. Because we feel privileged to operate in remote locations, it is critically important to us that we address local needs and concerns. We have therefore made a commitment to work with local communities via:Sustainable environmental tourism practiceRespecting and supporting local culturesOffering employment and training

Top Hotel And Accommodation Companies in Indonesia

Key Statistics from 2022

According to the Indonesian Hotel and Restaurant Association (PHRI), the hotel/accommodation industry's contribution to Indonesia's GDP was around 4.2% in 2022. This indicates a decrease from the previous year's contribution, which was 5.5%. The industry also provided employment opportunities for around 2.2 million workers in 2022, which is a significant decrease from 3.5 million workers in 2021.

Factors Contributing to Growth and Success

The Indonesian government has played a crucial role in promoting the hotel/accommodation industry's growth in the country. The government has implemented several initiatives to attract foreign investment and promote local tourism. For instance, the government has provided tax incentives and other benefits to hotel/accommodation companies that set up facilities in the country.

Another factor contributing to the industry's growth is the increasing popularity of Indonesian tourist destinations among foreign tourists. The country's beautiful beaches, rich cultural heritage, and natural attractions have made it an attractive destination for tourists. This demand has increased the need for hotel and accommodation services and provided a boost to the industry.

Each Industry's Growth and Comparison to Previous Years

The hotel/accommodation industry in Indonesia comprises various industries, such as hotels, resorts, and homestays. The hotel industry has shown the most significant growth, with a growth rate of around 5% in 2022. The resort industry has also shown growth, with a growth rate of around 3%. The homestay industry has shown a decrease in growth rate by around 2%, indicating a slower growth rate than the other two industries.

When compared to the previous years, the hotel/accommodation industry has shown a significant decrease in all sectors. For example, the hotel industry's growth rate was 8% in 2021, and it decreased to 5% in 2022. The resort industry's growth rate was 5% in 2021, and it decreased to 3% in 2022. The homestay industry's growth rate was 2% in 2021, and it decreased to -2% in 2022.

Key Trends and Technological Disruptions

The hotel/accommodation industry in Indonesia is witnessing several key trends and technological disruptions. One of the most significant trends is the increasing use of online booking platforms and mobile applications to book hotel and accommodation services. This trend has been driven by the increasing use of technology and the convenience it provides to travelers.

Another trend is the increasing focus on sustainable tourism practices in Indonesia. The industry is adopting sustainable practices such as the use of renewable energy, reducing waste, and promoting local culture and heritage. This trend has been driven by the government's initiatives to promote sustainable tourism and reduce the industry's environmental impact.

Challenges

The hotel/accommodation industry in Indonesia faces several challenges, primarily due to the COVID-19 pandemic's impact on the industry. The pandemic has led to a decrease in international tourist arrivals, which has significantly impacted the industry's revenue and employment opportunities.

Another challenge is the lack of infrastructure and support for the industry in some tourist destinations. Some destinations lack proper transportation, sanitation, and other basic infrastructure required for tourism development, which can hinder the industry's growth potential.

To overcome these challenges, the Indonesian government has implemented several initiatives to promote domestic tourism and attract investment in the industry. The government has also provided financial support and incentives to hotels and other accommodation providers to encourage them to maintain operations during the pandemic.

Future Outlook

The future outlook for the hotel/accommodation industry in Indonesia is positive, with the industry expected to recover gradually from the pandemic's impact. The industry's recovery is expected to be driven by the increasing popularity of Indonesian tourist destinations among domestic and international tourists, the government's initiatives, and the industry's adoption of sustainable practices and advanced technologies. According to a report by PHRI, the hotel/accommodation industry is expected to grow at a CAGR of 4.5% from 2023 to 2027, reaching a market size of around USD 27 billion by 2027.

Conclusion

The hotel/accommodation industry in Indonesia is a critical contributor to the country's economy, providing employment opportunities and attracting foreign investment. The industry's success can be attributed to several factors, including government initiatives, the growth of each industry, and the adoption of advanced technologies. The industry faces challenges due to the COVID-19 pandemic's impact and the lack of infrastructure and support in some tourist destinations. However, the government's initiatives and support, along with the industry's adoption of sustainable practices and advanced technologies, provide a positive outlook for the industry's future growth and success.

undefined's picture
By Melissa Goh
Published on 12 May 2023