Top Business Process Management Companies in Philippines

The Business Process Management (BPM) Industry in the Philippines has rapidly emerged as a significant player in the global outsourcing landscape, offering a diverse range of services that include customer support, back-office operations, and knowledge-based services. The industry has become a key driver of the country's economic growth and a catalyst for innovation across various sectors. This article examines the key statistics of the industry in 2022, the factors contributing to its growth and success, as well as the challenges and future outlook of this critical sector.

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CompanyHeadcountContactDescriptionDecision Maker
VERTERE GLOBAL SOLUTIONS, INC.530 +63 2 8857 3700
info@vertere-gs.com

Vértere Global Solutions, Inc. (Vértere) is a company engaged in information technology (IT) enabled services such as software application, development, maintenance and support, system integration, software quality assurance testing, database management and migration, IT infrastructure upgrade and support, IT professional staffing and business process outsourcing. Our clients are our trusted business partners, driving all that we do. Vértere is in business to provide the highest quality and best value services and solutions to our clients. We ensure complete satisfaction. We are proud of our record of repeat engagements with our clients, as well as our clients’ sponsorship as we grow with new clients

OUTSOURCED503 +63 2 8548 8238
contact@outsourced.ph

Outsourced is a leading ISO certified Philippines staff outsourcing company providing dedicated quality remote staff and offshore staffing services. We specialise in providing professional staff of the highest quality who will continue to exceed your expectations and provide premium offshore solutions to your business. 10+ years business experience 200+ clients worldwide 600+ employees 60+ support staff With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our world-class offices in the Philippines. Our superior recruitment process has been paramount to our offshore staffing success and how we’ve become a leading Philippines Staff Outsourcing provider. Our focus towards the passive candidate allows us to supply quality offshore staffing resources within the top 5% of talent in the Philippines. Start your Outsourced team in the Philippines and save up to 75% compared to hiring locally. Contact Outsourced today.

AYALA CORPORATION642 +65 6339 2886
alcantara.ypg@ayala.com.ph

#AyalaForTheGreaterGood: For nearly two centuries, the Ayala Group has been putting capital to work across sectors where our businesses can scale and grow while making the most meaningful impact to society. As we transition, we evolve. We carve a renewed path to sustainable growth. We look into the future with optimism and eagerness to continuously pursue innovation and transformation. We are determined to live up to our purpose of improving lives by responsibly responding to the needs of all our stakeholders and make a lasting positive impact to communities, to our country, and to the environment.

PUNONGBAYAN & ARAULLO0 +63 917 592 1049
enquiries@sg.gt.com

P&A Grant Thornton is a leading professional services firm with a proven track record of high-quality work. We provide value-added services to clients through our client-caring team of outstanding audit, tax, and business professionals who utilize leading-edge systems and technology and are guided by the highest standards of quality, integrity, and competence. P&A Grant Thornton is a member firm within Grant Thornton International Ltd.

MUSTARD SEED SYSTEMS CORPORATION330 +63 927 604 7245
sales@mseedsystems.com

Mustard Seed Systems Corporation (MSSC) is a private corporation that has grown to become a trusted business and technology solutions provider to thousands of Small and Medium Enterprises (SMEs) in the Philippines. We are a one-stop shop of top of the line global brands that help improve business processes and systems. Mustard Seed is highly recognized for its successful track record of fast implementation and business acumen. Our product line keeps on progressing to support the needs of our growing clientele at 25,000 corporate customers. The solutions we offer include software, hardware, cloud solutions, and local and international customer support. Our software category frontline includes Accounting & Inventory Systems, Human Resource Management Systems, Education Technology Software, CRM, Security Solutions, and Point-of-Sale among others. Our cloud technology solutions cover your needs from cloud-based ERP, virtual machines, data backup and disaster recovery, to desktop virtualiz…

ROYAL CARGO INC.809 +63 47 252 3907
info@royalcargo.com

Our passion to serve fuels our dream of becoming the preferred partner of choice in our industry. We may have humble beginnings, but we carry stronger hopes and bigger goals to grow and succeed. For over four (4) decades, we relentlessly strive to provide specialized logistics services to fulfill the growing demand for cargo transport and handling. With our tremendous investments on equipment, facilities, systems and networks, Royal Cargo continues to adapt to changes brought by technology, market developments and industry trends. We always invest in our people, our company’s best assets, to equip them with the right skills and spirit to serve our clients well and implement our specialized logistics concepts. We value quality, we have high regard for integrity, and we define ourselves by constantly creating new and differentiated services to satisfy our partners and clients. As a Philippine-based multinational company, Royal Cargo is always ready to compete in the international m…

POINTWEST642 +63 919 061 9191
ask@pointwest.com.ph

Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class Digital Technology and BPM services backed by international-standard methodologies, and innovative practices. With leadership affirmed through the International ICT Awards’ Hall of Fame recognition for “Best Filipino-Owned Company,” and excellence seen with its extensive industry experience in financial services, retail, transportation, logistics, travel, healthcare, utilities, media, and the public sector, Pointwest transforms businesses for the fourth industrial revolution with digital offerings in Data Analytics, Data Management, Robotic Process Automation, Experience Design, Cyber Security, Mobility, and Cloud Computing. Pointwest is proud to bring the mark of Filipino IT and BPM excellence to all corners of the globe, with strong presence in the United States, Japan, Australia, New Z…

ONEVIRTUAL GLOBAL BUSINESS SOLUTIONS214 +63 33 323 5855
marketing@onevirtualsolutions.com

OneVirtual Global Business Solutions is a business process outsourcing company with an offshore facility in the Philippines. We offer various solutions for business owners as well as small to medium sized businesses that could use our services. With our fully-equipped facility, we can avoid any possible occurrence that may disrupt our continuous day-to-day operations. We are staffed with a dedicated group of individuals that is closely monitored in order to deliver outsourced tasks in a timely manner. Our mission is to provide quality services that would help improve our clients’ business operations, time management, sales closure and revenue. SERVICES WE OFFER: GENERAL VIRTUAL ASSISTANT SERVICES: Social Media and Blog Management Accounting and Bookkeeping Administrative Support SEO and Online Marketing Customer Service through Chat, Email and Phone Support Article and Content Writing REAL ESTATE VIRTUAL ASSISTANT SERVICES: Transaction Coordination Contacts Database Management Lis…

OPTIMUM SOURCE INC.185 +63 2 8681 6868 ext. 101
reachus@optimum-source.com

Optimum Source, Inc. is a premier service provider of Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO) and High-End Business Process Outsourcing (BPO) in the Philippines. Our services include Accounting and Finance Support Services, IT Consulting and Software Applications Development, Research and Analytics, B2B Telesales & Lead Generation, HR Management and Talent Acquisition, Business Operations and Support and Business Start-up Consulting Services.

RETAIL ASSOCIATES71 +63 917 710 5214
info@retail-associates.com

Operating under Swedish management, Retail Associates is a Filipino consulting firm that specializes in providing business process and IT solutions to companies in the retail, food service and hospitality industries. Founded in 2006, Retail Associates aims to deliver world-standard technology, innovations, and industry expertise to support the growing Asian economy. Retail Associates provides global and local companies with business consulting services associated with system implementation, business process improvements, and business analysis and advisories. We specialized in the delivery of Unified Solutions – a single, seamless and end-to-end business solution built on the Microsoft Dynamics Platform. Today, Retail Associates has become a trusted brand in business advisory services and delivery of cutting-edge, end-to-end solutions across multiple industries - retail, hospitality, distribution, real estate, and general businesses. Our highly-certified consulting experts thrive to r…

EXIST SOFTWARE LABS, INC.178 +63 2 8687 4091
info@exist.com

Exist is a global technology innovator providing enterprise solutions through consulting and innovative products and services. With a comprehensive portfolio of integrated Information Technology solutions and services, we empower enterprises to transform and build sustainable advantage. Backed by more than a decade of innovation, Exist leverages on its team’s expertise in Open Source technologies, domain expertise, knowledge in business processes and agile methodology to build better technology software for both technology companies and the enterprise. We are one of the early adopters of Java Open Source Software, which has become the core technology when building scalable, robust and highly customizable software application. Exist’s technology solutions and services span clients in Asia Pacific, Australia and the US from a diverse range of verticals including Retail, Banking and Finance, Healthcare, and other industries. Founded in 2001, Exist has grown to over a hundred workfo…

GURANGO SOFTWARE CORPORATION53 +65 6274 8977
contact@gurango.com

Gurango Software Corporation (GSC) helps clients achieve their ambitions by building business solutions using Microsoft technologies. We work closely with our clients to improve the productivity of their people and reduce costs using our finance, manufacturing, supply chain, HR/payroll, customer relationship, and hosted solutions. These robust, integrated business software applications are all built on the Microsoft technology platform. As part of commitment to provide long-term solutions for every business challenge, our company provides software products that are similar to the Microsoft Office applications most users are already familiar with, lowering training costs and accelerating adoption. We can also provide clients with cloud-based IT infrastructure, eliminating traditional sources of IT headaches and enhancing accessibility, reliability, and security. Our company is both a Microsoft-dedicated provider of Dynamics ERP solutions (Dynamics AX, GP and CRM) and the developer of …

TRANSEC BPO56 +63 2 8632 7864
info@transecbpo.com

DELIVERING GREAT OUTSOURCING - SINCE 2010 Transec is a business process outsourcing company, strategically located in one of the top business districts of Metro Manila, Philippines. We work hard to deliver outsourcing that is exclusively designed for startups and small to medium-sized enterprises, minus the cookie-cutter solutions. Throughout the years, our bespoke outsourcing services offer world-class talent and deep industry expertise to companies in need of revenue and growth transformation. Having a core team with decades of combined BPO experience in both the Philippine talent market and global best practices, we’ve become a seamless extension of many forward-thinking organizations. Our clients have come to know us for our hands on approach, passion in problem-solving and true commitment to producing meaningful results, time and time again. At Transec, finding great people, simplifying processes and maximizing performance are ingrained in our DNA. We’re proud to continuously s…

PAYRETO171 +63 2 3491 7399
dpo_asia@payreto.com

Payreto stands for OPERATIONS EXCELLENCE. We are a Knowledge Process company that provides customizable operations solutions for the financial services industry. Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services: 1. Onboarding as a Service Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria 2. Payments as a Service Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach 3. Finance as a Service Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports 4. Contact as a Service Manage customer and merchant inquiries wi…

BIG OUTSOURCE SUPPORT SERVICES INC85 +63 49 546 6399
info@bigoutsource.com

Big Outsource, a business process outsourcing provider, emerges as an offspring of 7th Media Design Studio based in Makati City, Philippines. But apart from the experience in running a strong interactive agency, what motivates the founder of 7th Media Design to establish Big Outsource was the strong confidence to the undeniable strength of the Filipino workforce. At Big Outsource, we are proud of the Filipino talentforce. While among the very best, if not the best, Filipinos are the kind of people youll want to work with for a long time. While some may not be aware of the Filipino ingenuity, creativity, and passion to deliver the very best output, some of them are already making their marks in the global arena for their undeniable feats in delivering world-class, competitive services. We thought it is only a matter of time that the even bigger part of the world will finally discover what amazing talent pool the Philippines have been keeping. For the global business, the Filipinos s…

HAMMERULO DATA CORPORATION65 +63 2 8801 6480
info@hammerulo.com

We offer assistance in setting up, hosting, and managing offshore operations in the Philippines on behalf of our clients worldwide. This enables them to reduce costs and improve their operational flexibility. Foreign companies can outsource their business processes to us on either a continuous or project basis. We offer a wide array of I.T. services as follows: 1. Data Entry and Data Processing Solutions 2. Software Development, Quality Assurance and Testing. 3. Web Graphic Design, 3D Modeling and Animation 3. Virtual Assistance and Back Office Outsourcing 4. Accounting and Bookkeeping Support 5. ContactCenter & Outsourced Telecom Solutions 6. Customer Support and Telemarketing Hammerulo Data Corporation seeks to provide the best service in the IT/BPO industry, keeping pace with global business practices and technology innovations while constantly aiming to give our clients easier, faster, and more effective business solutions.

MDS CALL SOLUTIONS, INC.167 +63 2 8863 5420
info@mdscsi.com

MDS Call Solutions, Inc. (MDSCSI) is a business process outsourcing company specializing in contact center and software solutions. We offer voice services, on top of software and application development services to complete our clients’ business solutions and market strategies. With many years of customer experience for leading quick service restaurants, MDSCSI continues to take steps in further expanding its business portfolio by providing additional services and solutions to our clients. As business trends evolve, our company aims to grow and partner with clients, through quality service, analytics, and innovation to aid in increasing our partners’ top and bottom lines. MDSCSI is a proud member of CCAP. We are a Philgeps Platinum member.

BYLTAX - YOUR OUTSOURCING PARTNER72 +63 2 8478 8777
hello@byltax.com

BYLTAX is an innovative provider of customer-centric business process outsourcing services. We provide offshore services to industries and clients all over the world. With a 24/7 operation guided by Swedish management more than a hundred full time employees find work at our production center in the heart of Makati City, the main business district of The Philippines. Our outsourcing portfolio includes services within Customer Support, Sales, Graphic Services, and Software Development. One of our key strengths is the ability to design high-performing services to fit varying client needs and situations, from individual processes through to multiple business functions. Our vision is based on the core values of commitment to integrity, commitment to teamwork, and commitment to quality. The core purpose of our organization is to deliver high quality customer-focused outsourcing services that match your needs.

CALLHOUNDS GLOBAL125 +63 2 7906 5809
info@callhounds.com

Welcome to Callhounds Global Business Process Outsourcing - your trusted partner in achieving your business goals! As a leading BPO provider based in the Philippines, we are dedicated to delivering exceptional solutions to businesses looking to outsource their operational processes. At Callhounds Global, we are dedicated to delivering high-quality solutions to companies that require outsourcing services for their business processes. Our team comprises skilled professionals with extensive knowledge and experience in various industries, enabling us to provide customized solutions that meet the unique needs of our clients. Our commitment to delivering high-end solutions to our clients is evidenced by the cutting-edge technology and state-of-the-art facilities we utilize. We operate within purpose-built, first-class facilities that are strategically located to access the most talented professionals across the countries where we provide our services. This allows us to provide reliable and…

THIRD PILLAR A GLOBE COMPANY119 +63 2 8831 7887
marketing@3rd-pillar.com

Founded in 2013, Third Pillar Business Applications, Inc. offers best-in-class technology solutions that bring our clients to a new era of innovation. Our implementations go beyond technologies and are deployed with a collaborative approach to ensure that intended results are intact and fit the needs of our partners and clients. Third Pillar delivers customer relationship management (CRM), eProcurement, eSignature, data cleansing, and hyperautomation solutions, backed with high industry expertise in Telecommunications, Banking, Insurance, Real Estate, and Healthcare. In 2020, we became a Globe Business Company. As the largest publicly-listed telecommunications company in the Philippines, Globe moves forward as a digital solutions group, adding Third Pillar to their portfolio suite of digital transformation enablers and cloud business offerings. This partnership aims to provide Third Pillar services on a wider scale to multiple industries. With the increasing market demand, Third Pil…

Top Business Process Management Companies in Philippines

Key Statistics from 2022: GDP and Employment

In 2022, the BPM Industry in the Philippines contributed PHP 456 billion ($8.68 billion) to the national GDP, accounting for 4.1% of the country's economic output. The sector employed over 1.4 million individuals, representing 4.76% of the total workforce. These figures emphasize the substantial impact of the BPM industry on the Philippine economy and job market.

Factors Contributing to Growth and Success

Government Initiatives

The Philippine government has implemented various policies and initiatives to support the growth of the BPM Industry, including:

Philippine Economic Zone Authority (PEZA):

PEZA provides incentives and support to businesses operating in designated economic zones, including many BPM companies. These incentives include tax holidays, duty-free importation, and streamlined business registration processes.

Information Technology and Business Process Association of the Philippines (IBPAP):

IBPAP is a key industry association that works closely with the government to promote the growth and development of the BPM industry, by offering training programs, research, and advocacy.

Cost Competitiveness and Skilled Workforce

The Philippines offers a cost-competitive environment for BPM companies, with lower operational costs compared to many other outsourcing destinations. Additionally, the country boasts a large, skilled, and English-speaking workforce, which has been a major attraction for international clients seeking quality BPM services.

Growing Demand for BPM Services

Globalization, digitization, and the increasing need for companies to focus on their core competencies have driven the demand for BPM services. The Philippines has capitalized on this demand by offering a diverse range of services and catering to various industries.

Industry Growth and Comparison to Previous Years

The BPM Industry in the Philippines has experienced robust growth over the past few years, with an annual growth rate of 7.6% in 2022 compared to the previous year. This growth can be attributed to the rising demand for BPM services, supportive government policies, and the availability of a skilled workforce.

Key Trends: Technological Disruptions

The BPM Industry in the Philippines is currently witnessing several technological disruptions, including:

Automation and Artificial Intelligence (AI):

Automation and AI technologies are increasingly being adopted in the BPM industry to improve operational efficiency, reduce costs, and enhance customer experiences.

Data Analytics:

The use of data analytics in BPM services has enabled companies to gain valuable insights from customer interactions and drive data-driven decision-making processes.

Remote Work and Cloud Computing:

The COVID-19 pandemic has accelerated the adoption of remote work and cloud computing technologies in the BPM industry, offering greater flexibility and scalability in service delivery.

Challenges

Despite the growth and success of the BPM Industry in the Philippines, the sector faces several challenges:

Intense Competition:

The BPM industry is characterized by intense competition, both locally and globally. This competition can lead to price wars, reduced profitability, and a constant need for innovation to differentiate in a crowded market.

Rapid Technological Change:

The fast pace of technological advancements poses a challenge for BPM companies, as they must continuously adapt and innovate to stay ahead of the curve and meet the evolving needs of their clients.

Talent Retention and Skills Gap:

The availability of a skilled workforce is a double-edged sword for the industry, as it also contributes to the challenge of talent retention. With increasing demand for skilled professionals in the field, retaining top talent can be a significant challenge for BPM companies. Additionally, the industry faces a skills gap, with a need for continuous upskilling and reskilling to keep up with emerging technologies and trends.

Future Outlook

The future outlook for the BPM Industry in the Philippines remains positive, with several opportunities for growth and development:

Expansion into Higher-Value Services:

As the BPM industry continues to evolve, there is a growing demand for higher-value services such as analytics, research and development, and innovation consulting. Filipino BPM companies that can expand their service offerings into these areas will be well-positioned for growth.

Digital Transformation and Innovation:

By embracing digital transformation and investing in cutting-edge technologies, the Philippine BPM industry can remain competitive and drive innovation across various sectors.

Government Support and Incentives:

Increased government support, in the form of funding, tax incentives, and education programs, can help bolster the growth of the BPM Industry and promote the development of innovative, high-quality services.

Conclusion

In conclusion, the BPM Industry in the Philippines is a dynamic and rapidly evolving sector that offers a wealth of opportunities for local companies and businesses. As the industry continues to adapt to emerging trends and challenges, it holds significant potential for further growth and development, contributing to the country's digital transformation and economic progress.

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By Melissa Goh
Published on 26 May 2023