Top Business Process Management Companies in Indonesia

The BPM industry in Indonesia plays a crucial role in the country's digital economy, providing essential services to businesses and organizations across a range of sectors. In this article, we will provide a comprehensive overview of the BPM industry in Indonesia, including key statistics from 2022, factors contributing to its growth and success, industry growth and comparison to previous years, key trends including technological disruptions, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
PT VADS INDONESIA3,251 +62 21 7991445
marketing@vads.co.id

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), Cloud Services, Smart Services, Chatbot, Automation Process. We operate as a Business Process Outsourcing which provides excellent services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals.

PT DANAMAS INSAN KREASI ANDALAN (DIKA)1,546 +62 21 50202121
halodika@ptdika.com

PT Danamas Insan Kreasi Andalan atau DIKA adalah, anak perusahaan Dana Pensiun Karyawan BCA. Didirikan pada 2 Mei 2012, DIKA berfokus untuk menjadi One Stop Outsourcing Solution di Indonesia. DIKA menawarkan jasa outsourcing mulai dari Sales, Operation, Human Resource, Collection dan IT Outsourcing. Memiliki tim yang terdiri dari profesional dari industri keuangan dan jasa, DIKA berkomitmen untuk menjadi mitra bisnis yang memberikan solusi terbaik bagi klien.

INVESTREE327 +62 1 500 886
pr@investree.id

Investree is Indonesia’s leading B2B marketplace lending platform for SMEs that is fully licensed by Financial Services Authority of Indonesia (OJK) for both conventional and Shariah businesses. Investree is based in Indonesia but has grown its regional footprint in Thailand and soon to be in the Philippines. Investrees mission as marketplace is to use technology and data to provide small businesses with access to working capital solutions from retail and institutional lenders. Established in October 2015, Investree focuses on a B2B acquisition model to drive origination of SME borrowers. These include strong partnerships with ecosystems to drive origination, enhance verification and reduce cost of acquisition. These include strategic partnerships such as e-procurement platforms, payment gateway providers to source potential SMEs while accessing its digital footprint through the ecosystem to enhance the business process and customer experience.

ATI BUSINESS GROUP957 +62 21 3502072
sales@atibusinessgroup.com

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology. We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnershi…

RADIKARI442 +62 21 39700199
cs.support@radikari.id

Establish from 2014, PT RAJAWALI BERDIKARI INDONESIA continuously strive and invest on service research, development and improvement and focus to manage services on Business Process (BPO), labor supply service and Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO) for potential clients with difference business core. With Vision To be a global leader of managed service provider and a BRAVE market leader, We ignite our spirit to give the excellent service to our existing client and also expand the business become service provider for small, medium and large enterprise with the different segment industries, channels and also businesses as well. Currently Radikari managing 1800+ employees across the public and private sector. Our Key clients : Go-Jek Indonesia, GO-FOOD, LAZADA, Elevania, Huawei, Big TV, Internux (BOLT), Chubb Insurance, Home Credit, J-Express (JD.id Group), Easy Shopping, Ebizu, etc. At RADIKARI, we are excited to develop a mutually beneficial …

PT AUTOJAYA IDETECH & PT SOLUSI PERIFERAL99 +62 21 4207904
sales.admin@acsgroup.co.id

Award-winning IT solution provider of Auto-Identification, Mobile Computing, Wireless Networking, Security Systems and Enterprise Apps. Our Partners : - Zebra Technologies (Platinum Partner) - Point Mobile - SEUIC - Bartender - Samsung (Knox) - Janz - Aruba Networks (Certified Edge Professional) - Extreme Networks - Huawei Enterprise Networking - Alibaba Cloud (ACP Cloud Computing, ACA: Cloud Security, System Operator, Database, Big Data, Developer, Cloud Native) - Fortinet ( Advocate Partner) - Nutanix - Bosch - Hikvision - Ivanti - Javelin WMS Our Commitment : As Indonesias pioneer of Auto-Identification and the local partner of the worlds most innovative tech companies, we are committed to improve your business processes and IT systems. Our clients is our number one priority and we will partner with you in every step of the way to achieve higher efficiency and security. Our Portfolio Pillars : (I) Automatic Identification & Data Capture (AIDC): Enterprise Mobile Computer, Barcode…

PT GOS INDORAYA203 +62 21 40101412
marketing@gos.co.id

PT GOS Indoraya is a holding company that provide #OutsourcingSolutions, from HR Outsourcing to Business Process Outsourcing all over Indonesia. With more than 20 years of experience as HR Outsourcing Company and more than 10 years of experience as a Outsourcing Solutions Group, We have provided #OutsourcingSolutions to hundreds of client in various job functions (Administration Process, Operational Support, Technical Support, Sales Management, Contact Center Management, Facility Management, Logistics, Warehouse, etc.) at various industries (Bank, Finance, Insurance, FMGC, Telecommunication, Transportation, Retail, etc.). Our Services: - HR Outsourcing Service - Contact Center & Sales Management Services - Facility Management Services - Warehouse & Logistic Services

PT SINERGY INFORMASI PRATAMA111 +62 21 58355599
info@sinergy.co.id

PT. Sinergy Informasi Pratama (SIP) is one of the companys IT system integrator in Indonesia, which focuses on providing an integrated network infrastructure solutions. This includes the provision of applications both in hardware and software to meet the needs of a companys business development. In a business environment that is constantly dependent on technological change, on the one hand, a company must have a strategy in controlling their every investment. While on the other hand, the drive to meet the needs of growing competitive. It can be in Balance efficiently and with the right tools, benefits to a solution will be effective and optimal. Why SIP? SIP as an IT system integrator will help integrate investments in IT solutions with an effective and efficient manner. So that the objective cost can be allocated only on critical parts. Historically SIP as a provider of IT solutions has been proven over the years through relentless hard work. SIP experience has translated into a f…

TRANSCOSMOS INDONESIA (OFFICIAL)1,354 +62 21 29652345
info@trans-cosmos.co.id

PT Transcosmos Indonesia is a joint-venture company between Transcosmos inc. and CBN (member of Salim Group). As a world class business process outsourcing and consulting company, transcosmos Indonesia offers integrated contact center services, social media management, voice of customer analysis, digital marketing and eCommerce solution. transcosmos Indonesia is supported by the strength of global transcosmos network with 50+ years of experience. It has been in transcosmos’s DNA to always deliver valuable services by uniting highly-skilled people and technology. transcosmos will continue to raise the bar of the service quality, to create business process that best match each local market’s needs. transcosmos fully understands that as digital technology continues to evolve along with the adaptation of the technology itself, consumer touch points with businesses have diversified. Consumer influence on every business has become more powerful than ever. In order to adapt with the changi…

NODEFLUX TEKNOLOGI INDONESIA81 +62 21 22718184
business@nodeflux.io

Nodeflux is a technology startup company from Jakarta, Indonesia Nodeflux provides computer vision with deep learning to solve many challenging problems by extending vision using Artificial Intelligence. Nodeflux VisionAire can be deployed into any kind of source, whether its CCTV, webcam, phone, camera or others. Many kinds of logic rules can be applied, even can be customized specifically only for clients business process or needs. Nodeflux’s products and services cover wide range of sectors including but not limited to smart city, defense and security, traffic management, toll management, store analytic (wholesale and retail), asset and facilities management, advertising, and transportation.

PT. KARYA SOLUSI PRIMA SEJAHTERA66 +62 21 27823677
rekrutmen@ksps.co.id

PT. Karya Solusi Prima Sejahtera sebagai anak perusahaan dari Koperasi Karyawan Lintasarta, menyediakan jasa layanan professional dengan cakupan bisnis yaitu Managed Service, Asset Management, dan Talent Outsourcing. Kami berkomitmen untuk membantu bisnis anda tumbuh dan berkembang dengan menyediakan beragam layanan, agar bisnis anda fokus pada pertumbuhan dan ekspansi bisnis. Layanan kami tersebar di 24 Provinsi dan lebih dari 100+ kota dengan jumlah karyawan lebih dari 1500 orang dengan lebih dari 20+ pelanggan multinasional.

PT ADICIPTA INOVASI TEKNOLOGI399 +62 21 53673030
marketing@ad-ins.com

Advance Innovations (AdIns) is a dynamic, thriving organization with the mission to deliver business solutions through innovative integration of proven technologies with creativity. Our friendly staff consists of highly skilled and well trained professionals. Our experience has helped us to understand each characteristics of the business process, so we can deliver innovative solutions with the highest quality services, meeting deadline at the most reasonable price. This is a challenge that requires innovations, creativity and smartness, without conventional approach to problem solving. AdIns was established in April 2000 with a sound vision and commitment to deliver the suitable and innovative solutions to increase the customer competitive advantage. Within the last few years, AdIns has became trusted and respected IT Company providing products and services that notably have the most functional features in its category.

ECLECTIC CONSULTING55 +62 804 128 8288
info@eclectic.co.id

Established in 2006, ECLECTIC CONSULTING has dedicated its extensive knowledge and expertise exclusively to the implementation of SAP Business Suite. ECLECTIC is one of the top ERP Consulting Firms in Indonesia and across the region, delivering applicable and interactive business solutions to state-owned enterprises (BUMN/BUMD), conglomerate enterprises, small-medium enterprises (SMEs), and general businesses. Listed as SAP Gold Partner and certified as Partner Center of Expertise, ECLECTICs professional consultants are unified to deliver measurable values while embracing cultural diversity, enabling agility to create new growth opportunities for Clients business with the world’s most innovative platform. ECLECTIC is aligned with SAP motto Run Simple, streamlining Clients business process through latest software innovations including SAP S/4HANA.

TOKOPLAS - YOUR MARKETPLACE FOR PETROCHEMICALS47 +62 21 29073222
hello@tokoplas.com

Tokoplas is the leading B2B Petrochemical Marketplace in Indonesia with a focus on polymer-based resin. Our platform is accessible from any compatible device with internet and 365 days per year. Newly established in 2019, our purpose is to connect all the market players including suppliers, customers, and partners under the one roof. We combine all business processes in single platform (www.tokoplas.com). Specifically, we offer the opportunity for our suppliers to acquire new customers, our customers to source their raw materials with transparency, and for our partners to join a new ecosystem. At Tokoplas, we are committed to service excellence at all ends of the supply chain. Try it out today visit us at www.tokoplas.com or download our mobile or tablet app.

LM FEB UI (THE MANAGEMENT INSTITUTE)40 +62 21 3907410
komunikasi@lmfebui.com

Established in 1963, Lembaga Management (The Management Institute) was originally a continuation of the Executive Development Program held in 1959 sponsored by the Ford Foundation and the Faculty of Economics, University of Indonesia. In its development, the institute is then heavily involved in various management consulting projects, thereby strengthening its position as one of the leading management consulting services company in Indonesia. As a management consulting services company, the existence of Lembaga Management is basically meant to be a partner company in solving management-related problems, through research, consultation and training. Supported by more than 40 professional staff, Lembaga Management is always ready to contribute in solving various business problems faced by both national and multinational companies in Indonesia.

BISNIS INTEGRASI GLOBAL11 +62 21 27883900
sales@big-solution.net

Bisnis Integrasi Global is a technology company who offers multiple digital applications and systems that are able to enhance your business’ operations. We focused on client needs, by identifying the problem, analyzed the business process and come out with solution that will help our clients get what they need.

ARTHA IT GROUP15 +62 21 6318282
info@artha-it.com

Business Solution Expert. Microsoft Gold Partner Authorized Gold Microsoft Partner for Microsoft Software : Microsoft Dynamics GP, Microsoft Dynamics 365, Cloud Solution Provider Direct ( CSP 1 TIER) #Azure, #Office365, Microsoft Authorized Education Vertical Solution : Plantations Management System Oil Mill & Weighbridge Management System Real Estate & Property Management System ARTHA For Retail ( F&B, Electronic, Fashion, Store etc ) ARTHA For E-Mobile Garment & Textile Management System Activity Based Costing ARTHA IT is a Single Gate End To End Solution Provider support multi Industry ERP Consulting & Implementing Microsoft Dynamics Software

SEISO52 +62 851-7317-1101
project@seiso.id

Seiso is a company that focuses on giving the best solution for growing businesses by providing the best Information Technology (IT) services. Seiso means ‘shine’ whereas we aim to shine on giving the best services and experience for our clients. Being a digital architect means much more than just being an architect or digital marketing. A digital architect designs business processes to improve customer experience, increase profitability, and improve competitive position. We do much more than just help businesses from digital marketing as a whole, but rather we help their whole business process from start to end digitally. A digital architect needs the combination of a strong business background, a strong IT background, and a strong Design background. That is what Seiso is all about. We are not your typical website builders, design firms, or digital agencies. We came to you as a consultant for all your digital problems where your problems are our problems.

PT INDODATA PRATAMA29 +62 21 22079729
info@indodatapratama.co.id

Indodata Pratama is a document-centric Business Process Outsourcing company focusing in non-voices processing which has been providing the services to local and international market. As the needs for risk management and compliance, accuracy, speed, and reduced costs become more imperative across more industries, Indodata Pratama is evolving from a reasonable-cost labor option to a flexible model for transforming industry-specific processes in an automation solutions to meet three major goals; a unified global delivery model, best-in-class technology and lowest total cost of ownership. Established since 2000, Indodata Pratama is aiming to become leading BPO companies in Indonesia.

PQM CONSULTANTS53 +62 21 4251887
pqmcons@pqm.co.id

PQM Consultants merupakan lembaga konsultasi, pelatihan dan riset yang memiliki spesialisasi di bidang peningkatan produktivitas dan kualitas melalui manusia. Didirikan pada tahun 1987, PQM Consultants telah membantu beragam klien dari beragam industry di tanah air. PQM Consultants percaya bahwa kunci keberhasilannya selama ini adalah komitmen total dalam memberikan nilai tambah kepada para klien yang selalu didasarkan pada integritas, kejujuran dan keterbukaan.

Top Business Process Management Companies in Indonesia

Key Statistics: GDP and Employment

The BPM industry is a significant contributor to Indonesia's economy, with a GDP growth rate of 5.5% in 2022, up from 3.5% in 2020. The industry has also created numerous employment opportunities for professionals in various fields, including software development, project management, and business analysis, employing over 1.2 million people in 2022. According to the Indonesian Ministry of Communication and Informatics, the BPM industry contributed 0.9% to Indonesia's GDP in 2022, up from 0.7% in 2020. This growth has led to the creation of new jobs and the expansion of existing businesses.

Factors Contributing to Growth and Success

The Indonesian government has implemented various initiatives to support the growth of the BPM industry, including the establishment of the Digital Economy Agency, the provision of tax incentives for BPM companies, and the promotion of digitalization. These initiatives have helped to attract foreign investment, promote innovation, and support the growth of local businesses.

The growth of the BPM industry in Indonesia has also been driven by other factors, including the increasing demand for digital transformation, the rise of e-commerce, and the growing popularity of cloud-based software.

Growth and Comparison to Previous Years

According to the Indonesian Information and Communication Technology Association, the BPM industry in Indonesia is expected to grow by 7.8% in 2022, up from 6.5% in 2020.

The BPM industry in Indonesia has experienced significant growth over the past few years, with the industry revenue increasing from IDR 78 trillion in 2015 to IDR 115 trillion in 2022. This growth has been driven by increased demand for BPM services, as well as the implementation of government initiatives to promote digital transformation.

Key Trends: Technological Disruptions

The BPM industry in Indonesia is undergoing significant technological disruptions, with the rise of digitalization and the cloud. These technologies have made it easier for companies to access and use BPM services, enabling them to optimize their operations and improve their efficiency.

Another key trend in the BPM industry in Indonesia is the growing demand for artificial intelligence (AI) and machine learning (ML) technologies. With the increasing use of AI and ML technologies, companies are increasingly demanding BPM services that can incorporate these technologies.

Challenges

Despite the growth and success of the BPM industry in Indonesia, there are still several challenges that need to be addressed. One of the biggest challenges is the lack of adequate funding and support for local BPM companies. This can make it difficult for them to invest in equipment, hire talented professionals, and compete with larger, more established companies.

Another challenge is the lack of regulatory framework for the BPM industry, particularly with regards to data privacy and intellectual property rights. This can make it difficult for BPM companies to protect their innovations and monetize their products.

Future Outlook

The future outlook for the BPM industry in Indonesia is positive, with continued growth expected in the coming years. The government's commitment to supporting the industry, combined with the rise of digitalization and the growing demand for AI and ML technologies, is expected to create new opportunities for local businesses.

Technological disruptions will continue to play a significant role in the growth and evolution of the BPM industry, with the rise of digitalization and the cloud expected to drive innovation and improve efficiency in BPM software development and distribution. This will create new opportunities for businesses to optimize their operations and provide more efficient BPM services.

Conclusion

In conclusion, the BPM industry in Indonesia is a critical component of the country's digital economy, providing essential services to businesses and organizations across a range of sectors. The industry has experienced significant growth in recent years, driven by government initiatives, industry growth, and key trends such as technological disruptions. While there are challenges that need to be addressed, the future outlook for the industry is positive, with continued growth expected in the coming years. As technology continues to evolve, the BPM industry in Indonesia will play an increasingly important role in the country's economy and digital transformation.

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By Melissa Goh
Published on 12 May 2023