Top Clinics Companies in Indonesia

The clinics industry in Indonesia has experienced significant growth in recent years, fueled by a combination of economic, demographic, and governmental factors. The industry has been a significant employer, providing over 1.2 million jobs in 2022. This thriving economy has created a supportive environment for the growth of the clinics industry, which has been further bolstered by various government initiatives aimed at improving healthcare infrastructure and accessibility. This article delves into the key factors contributing to the growth and success of the clinics industry in Indonesia. It also explores industry trends, including the impact of technological disruptions, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
BMHS (BUNDAMEDIK HEALTHCARE SYSTEM)190 +62 1 500 799
corsec@bmhs.co.id

As BMHS is on the verge of entering its fifth decade, BMHS has grown remarkably. Our journey started as a private maternity clinic, now we have more than 9 business units in more 25 locations throughout Indonesia. BMHS is so much more than just a maternity hospital. We are one of the most integrated and comprehensive healthcare services in Indonesia. Our wide range of services enables us to take care of people from embryo to live. Supported by our team of outstanding individuals, the center of excellence, and cutting edge technologies, BMHS care for your lifetime. We are making a difference with our award-winning care.

SMU HEALTHCARE45 +62 877-8484-0088
marketing@smuhealthcare.com

SMU Healthcare is an innovative Investment & Operation Company specialized in healthcare facilities. We provide integrated solutions to bridge the healthcare infrastructure gap in Indonesia. Our access to capital coupled with our expertise in equipment and consumables procurement, technical service, operations and clinical services, allows us to efficiently setup and operate state-of-the-art healthcare facilities throughout the region. With professionals and experts in the healthcare industry, we provide tailor-made solutions so our partners can focus on their core mission: To provide the highest quality of care.

TAWADA HEALTHCARE545 +62 21 50865880
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Tawada Healthcare was founded in 1999 with the goal of becoming the most integrated, reliable, and customer-driven healthcare provider in Indonesia. Through the years, we have added various different brands and products to our portfolio in order to serve even more customer base. We are focused on providing the best customer experience and to offer products of the best quality to our Indonesian customers. Today, Tawada Healthcare is one of the largest and most comprehensive healthcare, medical devices, and medical consumables provider in Indonesia. In Tawada Healthcare, we have the mindset of “serving with CARE” throughout all our professional team. We train people to be mindful and respectful in honoring every deal and transaction that we make. We believe that every product that we supply has an impact not only to the sales of our company and principals in general, but to patients, society and the environment as well. We understood well that we have a responsibility to others and ther…

PRIMAYA HOSPITAL744 +62 812-9286-4217
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Primaya Hospital adalah transformasi dan wujud baru dari RS Awal Bros. Perubahan nama ini dilakukan pada Bulan April 2020 sebagai bukti dari komitmen RS Awal Bros Group dalam memberikan kualitas pelayanan yang lebih baik kepada semua lapisan masyarakat di seluruh Indonesia. Visi: Menjadi Jaringan Pelayanan Kesehatan atau Rumah Sakit Terkemuka yang Berstandar Internasional. Misi: Memberikan Pelayanan Kesehatan Secara Profesional dengan Penuh Kepedulian Filosofi Primaya: Kata PRIMA merupakan nilai-nilai perusahaan yang telah melekat di setiap hati karyawan. Sedangkan, kata YA menegaskan bahwa seluruh karyawan senantiasa bersemangat untuk memberikan pelayanan yang PRIMA Kebijakan Mutu: Memberikan pelayanan kesehatan secara cepat, tepat, ramah dan terpadu sesuai dengan standar profesi dengan upaya perbaikan secara terus menerus sehingga menghasilkan pelanggan yang puas dan setia atau loyal. Nilai: Profesional Rapi Ibadah Mendengarkan Asertif

KLAR SMILE63 +62 878-7010-8108
care@klarsmile.com

Klar Smile is an Indonesian start-up company that encourages new ways of experiencing dental care and oral wellness treatment. By leveraging on the expertise of our experienced Orthodontists, advanced technology, and putting a customer-first mindset, we are committed to providing our customers with the highest level of dental care and oral wellness treatment at an affordable price. Klar Smile provides a range of oral care products with star products Klar Aligner and upcoming oral care products. Currently, Klar Smile is present in more than 800+ dental clinics all over Indonesia, making it very convenient for the 275 million Indonesian population to get dental care and oral wellness treatment from Klar Smile. Are you interested to join and create more perfect smiles? Visit www.klarsmile.com to learn more about us! Distributed by PT Cobra Dental Indonesia.

FDC DENTAL CLINIC93 +62 1 500 005
recruitment@fdcdentalclinic.co.id

FDC is Indonesias leading dental clinics network, focusing on customer experience as its core competitive strength. Started in a very humble beginning, in 2016, our mission is to change the stigma of dental clinics as a scary, expensive, and unpleasant place to visit.  Over the last 5 years, FDC has been committed to provide high quality dental services with modern technology, highly skilled and super friendly doctors, and also fun, creative, and comfortable clinics. On top of that, the price is affordable, making high quality dental services available for everyone. Learn more about life at FDC. Be part of this exciting-life fulfilling journey.

NUGRA98 +62 21 4711607
info@nugrakarsera.com

Nugra, established since 1990, is a medical device service provider with over 25 years of experience in the Indonesian medical device industry. We provide comprehensive medical device services to our principal partners ranging from: 1. Regulatory affairs (company licensing, product licensing, renewal and transfer) 2. Import and distribution 3. Sales, marketing and technical support Our current partners include: Boston Scientific, Medtronic, Abbott (AGA), Bentley, Andersen, AADCO, NUMED, AeroWrap. For all queries, please contact us at info@nugrakarsera.com

VIVA HEALTH215 +62 800 1503005
itadmin@vivahealth.co.id

Previously known as Viva Generik. Viva Health is one of the most innovative and emerging primary health care provider, connecting patients and customers through our four integrated pillars: Viva Apotek (pharmacy), Viva Dokter (general practitioner), Viva Klinik (clinic), and Viva Lab (laboratory) with interactive technology platforms to support. We currently have 130 pharmacies operating from Central Java, East Java, and Bali, with 50% of our outlets being equipped with general practitioners services. With the support of over 1,000 employees operating in community-based pharmacy practices, we have served over 8 million people in Indonesia.

BITHEALTH125 +62 21 40055088
contactinfo@bithealth.co.id

BitHealth is the digital health solution provider company in Indonesia that specializes in digital health technology and transformation partner to healthcare organization. Established since 2020, we will continue on developing various breakthroughs which could escalate the effectiveness and efficiency of our health industry in the future. Our Vision is to be the Indonesia Largest Digital Services Provider in Healthcare with the Mission to help our clients transforming patient experience, operation excellence, and clinical outcome through innovative digital technology.

MEDISTRA HOSPITAL274 +62 21 5210200
customercare@medistra.com

MEDISTRA HOSPITAL is a private hospital that commenced its operation on November 28, 1991 and located in the heart of Jakarta. Medistra has been equipped with advanced medical technologies that deliver excellent facilities and services by highly regarded specialist. In line with rapid development of health technology, Medistra keeps upgrading its facilities and increasing the quality of services. Medistra has 40 outpatient clinics with the average of Specialist Outpatients Clinic attendances about 90.000 patient per year. The total beds capacity is 191 beds with the average of patient admission 8.500 patients per year. Medistra has its strength consists of Cardiovascular, Digestive Disease & GI Oncology, Orthopedic and Neuroscience, etc. As the center of integrated health services in heart and blood vessel, there are numbers of services at Medistra cardiovascular center. Among the services are out patient clinic, medical check up, angiography, open heart surgery, rehabilitation s…

BIOLIFE MEDILAB25 +62 21 29627755
info@biolife.co.id

We are a pharmaceutical manufacturer based in Bekasi, West Java. We have been certified by the BPOM to manufacture non-betalactam hard capsules, tablets, powder, semisolid dosage forms for pharmaceuticals, nutraceuticals, and natural-based products.

MEDICO16 +62 21 29023290
info@medico.id

Medico develops applications for healthcare information system. It offers cloud based solutions such as drug interaction checker, e-prescription, ICD 10 ready, mobile management reporting, centralized inventory control, medical billing system, telemedicine, etc. As a software company specifically catering to healthcare providers, Medico can appease the aforementioned problems. We provide scalable, comprehensive, reliable and affordable system no matter what size your organization is. Medico aims to reduce inefficiency in a healthcare organization by providing a data-centric solution that is reliable, scalable and comprehensive. Headquarter Office: PT Silikon Digital Indonesia Mayapada Tower 1, 10th floor, Jln. Jendral Sudirman Kav. 28, Jakarta Selatan - 12920, Indonesia Email: info [a] medico.id Phone: +62 21 290 23 290

PT PRODIA WIDYAHUSADA TBK1,116 +62 855-1500-830
info@prodia.co.id

Prodia Clinical Laboratory was established in Solo on May 7th, 1973 by a number of pharmacy-based scientists. Since the very beginning, Drs. Andi Wijaya and other founders have been consistent in holding Prodias commitment on presenting better diagnostics with wholehearted service. This commitment led Prodia to become the best & largest clinical laboratory and to be a National Referral Laboratory in Indonesia. The theme Love for Quality was coined in 2009 as an internal tagline to inspire all employees in delivering services to our valuable customers. Love for Quality is the representation of our continuous improvements based on the passion to present excellent services. Prodia believes that love and loyal customers are inseparable unity. Mission - Providing better diagnoses - For those who join Prodia Vision - Transforming toward a reliable Next Generation Health Care - To become a Center of Excellence Philosophy - Customer-oriented - Quality as a way of life - Keeping business a…

DIRI CARE42 +62 853-1111-1010
support@diricare.com

On-demand Digital Health & Wellbeing Clinic for Modern Consumers. We are a group of individuals who believe that everyone has the right to feel good and confident of themselves. Diri provides efficacy-based and safe solutions to chronic Derma, Hair and Intimate conditions experienced by millions of individuals everyday. Seamless on-demand process of getting evaluated by leading physicians, getting affordable treatments shipped right to your door, and continuous care that puts you in the steering wheel of your health and wellbeing. Started by entrepreneurs, technologist, medical experts, and health / wellbeing advocates, we seek to reimagine the future of health and wellbeing for everyone regardless of who they are, where they come from. Because, truly, is there anything else more important in ones life than this? :) If this sounds like a mission that resonates deeply with you, wed love to get in touch with you and explore opportunities to drive impact to millions of people around us…

PT. KIMIA FARMA APOTEK2,462 +62 21 3857245
sekretariat@kimiafarmaapotek.co.id

PT. Kimia Farma Apotek is the current largest primary care provider in Indonesia. We deliver the best primary care across archipelago trough our various services. With 700+ pharmacies, 300+ clinics, and 40+ diagnostic centers, we aim to be the number one partner in healthcare for Indonesians.

MITRA ASA PRATAMA171 +62 21 29067256
info@mitraasa.co.id

Mitra Asa Pratama is a family owned medical device company established in 1999 in Indonesia. We operates in three core business: government projects, healthcare institutions/ professionals, and retail markets. Cooperating with various international medical device manufacturers, we provides A-Z services starting from product registration, promotion, delivery, and after sales. Located in Jakarta with our own dedicated business representatives in major cities to create, develop, and maintain our clients and customers, woking closely with our network of sub-distributors. It has been a long-standing part of our strategic vision to be able to built a vertically integrated company, where every of our business units shares the same dedication to customer service. We firmly believe that service levels must always exceed expectations so that our clients, the medical professionals, can concentrate on the very important business of caring for patients. We are committed to improving the clinical…

PT. BERCA NIAGA MEDIKA116 +62 855-1006-780
bnm@bercaniaga.co.id

PT. Berca Niaga Medika (BNM) is one of the youngest Berca group of companies. The Berca Group itself is a collection of trading, engineering and contracting businesses. It component company BNM is divided into two parts : the Instrument Solution Group (ISG) and Healthcare Solution Group (HSG). Instrument solutIon Group (IsG) provides instrument, consumables and supplies for analytical and chemical laboratories manufactured by world-class chemical intrumentation companies such as Agilent Technologies, Gerstel, Gilson, Peak, Frontier Lab and others. HealtHcare solutIon Group (HsG) provides instruments, consumables and supplies for hospitals, clinics, and medical centers from major healhcare equipment manufacturing firms such as Philips, Steris, Mindray, Acteon, Honeywell, Basda, Fuji and Others. BNM has been providing a wide range of services to customers to a broad variety of Indonesias industries and has been focused on customer service and satisfaction since its founding in…

KASIH IBU HOSPITAL BALI153 +62 811-3800-3030
care@kih.co.id

In 1987, the Kasih Ibu Hospital Group started as a maternity hospital in Denpasar. That was the first private hospital in Bali at the time. To better assist our patients, we converted the hospital into a general hospital in 1991. We have been developing, updating and improving our hospitals ever since. The Kasih Ibu Group has a reputation for providing effective and outstanding medical care in a modern environment. Over the past 30 years, our group has expanded to four different sites, making it the hospital with the widest reach in Bali. The groups hospitals include: - Kasih Ibu Hospital Denpasar - Kasih Ibu Hospital Kedonganan - Kasih Ibu Hospital Saba - Kasih Ibu Hospital Tabanan.

MEDIA BUFFET17 +62 817-9909-900
hello@mediabuffet.co

We develop digital public relations, integrating traditional PR with SEO-focused digital marketing. Our digital PR campaign is beyond brand reputation and awareness. Proven to be effective in helping clients acquire business leads. A digital-savvy agency provides digital PR, digital marketing, community PR, crisis, and influencer engagement. Our notable clients i.e; Shell, BCA Digital, WISE, Amazon Prime Video, Google, ZAP clinic, Carsome, Sunday Insurance, ERHA & ZAP.

TELKOMEDIKA200 +62 811-2473-069
cs@telkomedika.co.id

TelkoMedika adalah perusahaan yang merupakan bagian dari TelkomGroup, anak perusahaan dari AdMedika dan Yakes Telkom bergerak pada bidang layanan kesehatan bagi masyarakat umum. Saat ini TelkoMedika memiliki 13 Klinik, 16 Apotek, 7 Laboratorium, 12 Optik yang tersebar diseluruh Indonesia. Visi Be a leading healthcare provider in Indonesia Misi - Leverage on digital innovation to bring quality healthcare to individuals - Provide high quality healthcare service and product at competitive price - Be the preferred partner enabling corporate to manage healthcare of the employees - Increase shareholder value by business sustainability

Top Clinics Companies in Indonesia

Growth and Success Factors

Government Initiatives

The Indonesian government has been active in promoting the growth of the clinics industry through a series of initiatives and policy measures. One of the most significant of these is the implementation of the Universal Health Coverage (UHC) program, also known as Jaminan Kesehatan Nasional (JKN). Launched in 2014, JKN aims to provide comprehensive healthcare coverage to all citizens. The program has led to a substantial increase in demand for healthcare services, driving the expansion of both public and private clinics across the country.

In addition, the government has invested heavily in healthcare infrastructure, increasing the budget allocation for the health sector by 19% in 2022. This investment has been directed towards the construction of new clinics, upgrading existing facilities, and enhancing the capacity of healthcare professionals through training and education programs.

Economic Growth

Indonesia's robust economic growth has created a burgeoning middle class with increasing disposable income. As a result, demand for higher quality healthcare services has risen, providing an impetus for the growth of private clinics offering specialized and advanced care. The expansion of these private clinics has, in turn, driven competition in the industry, leading to improved services and facilities across the board.

Demographic Factors

Indonesia's growing population, currently at 276 million, has fueled the need for increased healthcare services. The country's large working-age population has contributed to the high employment rate, which has further increased the demand for accessible and affordable healthcare options. Moreover, the aging population and increasing prevalence of chronic diseases have created a pressing need for specialized clinics and services.

Industry Growth and Comparison to Previous Years

The clinics industry in Indonesia has grown at a Compound Annual Growth Rate (CAGR) of 9.6% between 2018 and 2022, significantly outpacing the country's overall GDP growth of 5.2%. In 2022 alone, the industry's revenue reached $26 billion, up from $21 billion in 2021.

The growth in the clinics industry has not only been driven by an increase in the number of clinics but also by an expansion in the range of services offered. In 2022, the primary care segment accounted for 60% of the industry's revenue, with specialized clinics making up the remaining 40%. The specialized clinics segment has experienced rapid growth, with a CAGR of 12.3% over the past four years, reflecting the rising demand for advanced healthcare services.

Key Trends

Technological Disruptions

The clinics industry in Indonesia has embraced digital transformation, with technology playing a crucial role in improving efficiency, accessibility, and patient outcomes. Telemedicine has emerged as a game-changing trend, enabling patients in remote areas to access healthcare services through virtual consultations. Moreover, clinics are increasingly utilizing Electronic Health Records (EHRs) and data analytics to improve patient care and streamline operations.

Public-Private Partnerships

The government's push to improve healthcare infrastructure has led to an increase in public-private partnerships (PPPs). These collaborations have facilitated the development and expansion of clinic networks, enabling the sharing of resources, expertise, and technology. As a result, the clinics industry has been able to improve service quality and accessibility across the country.

Challenges

Despite the impressive growth of the clinics industry in Indonesia, it faces several challenges that need to be addressed to sustain this momentum:

Uneven Distribution of Clinics and Healthcare Professionals

The growth of the clinics industry has been concentrated primarily in urban areas, leading to a disparity in healthcare access between urban and rural populations. This uneven distribution has been exacerbated by the shortage of healthcare professionals, particularly in rural areas.

Fragmented Regulation

The regulatory environment in Indonesia's clinics industry is complex and fragmented, with multiple layers of bureaucracy and a lack of clear, consistent guidelines. This can create barriers to entry for new clinics and impede the industry's ability to innovate and adapt to changing healthcare needs.

Affordability

While the implementation of JKN has expanded healthcare coverage, out-of-pocket expenses for patients remain high, particularly in private clinics. As a result, many Indonesians still face challenges in accessing affordable healthcare services.

Future Outlook

Despite these challenges, the clinics industry in Indonesia has a promising future, driven by the ongoing economic growth, demographic trends, and government initiatives. To sustain this growth and ensure equitable access to healthcare, the industry needs to address the existing challenges through targeted investments, innovative solutions, and policy reforms.

Key areas of focus for the future include:

Expanding Rural Healthcare Access

Efforts should be made to improve the distribution of clinics and healthcare professionals in rural areas, with a focus on developing local talent through education and training initiatives. Telemedicine and mobile clinics can also play a critical role in bridging the urban-rural healthcare gap.

Streamlining Regulations

The government should work towards creating a more cohesive and streamlined regulatory framework for the clinics industry. This will help to reduce bureaucratic hurdles and create a more conducive environment for innovation and growth.

Enhancing Affordability

Continued investment in the JKN program, combined with measures to increase competition and drive down costs in the clinics industry, can help to improve affordability for patients. Public-private partnerships can also play a crucial role in enhancing the overall value proposition of healthcare services.

Conclusion

The clinics industry in Indonesia has experienced impressive growth in recent years, fueled by a combination of economic, demographic, and governmental factors. While the industry faces several challenges, its future outlook remains positive, with ample opportunities for continued growth and improvement. By addressing key challenges and capitalizing on emerging trends, the clinics industry in Indonesia can continue to thrive and contribute to the overall wellbeing of the country's population.

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By Melissa Goh
Published on 12 May 2023