Top Consumer Services Companies in Malaysia

The consumer services industry in Malaysia encompasses a wide range of services, including wedding planning, event management, and catering. This industry plays an essential role in the country's economy, generating revenue and providing employment opportunities. In this article, we will explore the key statistics from 2022 for the industry, as well as the factors contributing to its growth and success, including government initiatives. We will also examine the industry's growth and comparison to previous years, key trends, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
POTENSI TERUS INDUSTRIES SDN BHD17 +60 3-7450 6661

- Potensi Terus Industries Sdn. Bhd. is a registered company with JKKP to supply, install, testing and commissioning of elevators and escalators.- Registered with MOF, CIDB and been certified with ISO 45001:2018 & 9001:2015.- Employed full time Lift Competent Person.- Assure quality of products and workmanship.- Keep stock for consumables and common use spare parts

BEAM MOBILITY269

PLUS MALAYSIA667

COLLINSON1,612 +65 6221 2346

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, helping to elevate the journey into something special.  Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

CLASSPASS576 +65 6235 8332

Discover the best workouts around. Search gyms and studios near you, book a spot and get moving.Join our quickly-growing team and you’ll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals.Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs. Find out more about our new Corporate Wellness Program here: corp.classpass.com.

INITIA GROUP SG39 +65 8133 0818

INITIA Group. The Biggest Lifestyle Beauty LoungeExperience -based lounge that contributes to relaxation and inspiration.A beauty lounge that’ll make you look and feel good inside and out.INITIA has been in the beauty industry for years and has created and established a series of new Salon concepts. We also have businesses in F&B and Art. We offer plenty of opportunities for growth and learning through the experience of working alongside top-tier staff and mentors. We give our team all the support, training and resources needed to enrich their knowledge and improve their mastery of highly coveted and in-demand marketable skills.

JARDINE CYCLE & CARRIAGE LIMITED77 +65 6473 3122

Jardine Cycle & Carriage is the investment holding company of the Jardine Matheson Group in Southeast Asia. JC&C seeks to grow with Southeast Asia by investing in market leading businesses based on the themes of urbanisation and the emerging consumer class. The Group works closely with its businesses to enable them to achieve their potential and to elevate their communities. The Group has a 50.1% interest in Astra, a diversified group in Indonesia, which is also the largest independent automotive group in Southeast Asia. JC&C also has significant interests in Vietnam, including 26.6% in Truong Hai Auto Corporation, 31.0% in Refrigeration Electrical Engineering Corporation and 10.6% in Vinamilk. Its 25.5%-owned Siam City Cement also has a presence in South Vietnam, in addition to operating in Thailand, Sri Lanka, Cambodia and Bangladesh. The other investments in JC&C’s portfolio are the Cycle & Carriage businesses in Singapore, Malaysia and Myanmar, and 46.2%-owned Tunas Ridean in Indonesia. These motor businesses are managed by Jardine International Motors. JC&C is a leading Singapore-listed company, 75%-owned by the Jardine Matheson Group. Together with its subsidiaries and associates, JC&C employs around 240,000 people across Southeast Asia.

JARDINE MATHESON638 +65 6362 0660

Jardine Matheson is a diversified Asian-based group with a broad portfolio of market-leading businesses. We are one of the top 200 publicly traded companies in Asia, and a member of the Fortune Global 500. Across the Group, our 400,000 employees work in a wide range of businesses in major sectors including motor vehicles and related operations, property investment and development, food retailing, health and beauty, home furnishings, engineering and construction, transport services, restaurants, luxury hotels, financial services, heavy equipment, mining and agribusiness.We operate principally in China and Southeast Asia, where our subsidiaries and affiliates can leverage and tap our vast experience, expertise, networks, and long-standing relationships in the region. Our goal is to help Group companies achieve sustainable growth over the long term by providing financial and other resources.Principled leadership, a long-term perspective, innovative thinking and a commitment to mutual growth inspire us. They also underpin our businesses which provide products, services, and experiences that impact the lives of many millions every day. These values also apply in our workspaces, where we strive to provide positive, safe working environments. We are also committed to improving communities through programmes that make a difference in environmental stewardship, education, mental health and more.

MH GLOBAL SDN BHD42 +60 3-2280 2177

MH Global, formed in 2005, with the intention to create its mark in the premium gifts & apparel industry has now growninto a market leader and a popular choice among clients in the corporate world and government agencies.MH now manufacturers a wide range of products in the apparel business, ie., Corporate shirts, F1 shirts, polos, roundnecks, aprons, etc. MH’s factory is in Klang, Muar and China. MH has also diversified into bag manufacturing and caps manufacturing with its factory establishment in China.In the premium gifts industry, MH has established a strong partners/business relationships with several good manufacturers in China in the industries of pens, magnets,IT gadgets, umbrellas and general premiums.Since 2010, MH has been appointed as exclusive or sol distributors for premium luxury brands, ie, Cerrutti 1881, Ungaro, Christian Lac-roix and Nina Ricci products in the business of writing instruments, leather goods, stationery and bags.MH has also been appointed by Barrington to be their exclusive distributor for leather goods which can be customised based on clients preference of leather and concept but with the quality output from a 5 star manufacturer that matches products from high end brands in terms of quality, finishing and perceived value.Our clients have always enjoyed a cordialrelationship with us with our 100% commitment to meet their demands and expectations. We have always taken our client orders very professionally and we have always made it our utmost responsibility to deliver their needs and as per their deadlines.We are located in the premier heart of KL, on Jalan Bangsar, where our headquarters are located. We have a wholesale outlet on the ground floor for walk-in sales & also for convenience to our many clients to get a feel of all kind of products in the premium gift business and the various printing methods toincorporate or advertise their company logos.

QNET LTD3,944 +65 6491 0899

QNET is a prominent lifestyle and wellness company that uses a direct selling business model to offer a wide selection of exclusive products that enable individuals to embrace a healthier, more balanced life. Established in 1998, QNET marks 25 years of making an impact around the world through its product offerings and e-commerce-powered business model, in 2023.QNET proudly holds memberships in the Direct Selling Association in several countries, the Hong Kong Health Food Association, the Health Supplements Industry Association of Singapore, and more. QNET is also active in several global sports sponsorships including in its role as the official direct selling partner of the Manchester City Football Club and the Confederation of African Football (CAF), underscoring its commitment to excellence and global reach. To learn more about QNET and its mission of RYTHM – Raise Yourself To Help Mankind, please visit www.qnet.net.

TWENTYFIVE19 +65 8949 0774

Striving to build the Pet Care Brands of the FutureAt twentyfive, this is exactly what we want to achieve!Our mission is to build a bond between pets and humans for a lifetime.We believe that everyone that has ever owned a pet has experienced one of the purest forms of full dependency and selfless unconditional love. We drive ourselves by innovating new brands and products that help us build and extend moments that help every pet owner to solidify and experience those moments.Everyone at twentyfive takes pride in what we do, with a shared vision to create a wholesome experience for everyone that uses our products or shop at our stores. We are committed to our mission of spreading that sense of experience, making pet ownership fun, fulfilling and lasting.

JEAN YIP GROUP101 +65 6846 1633

With 30 years of rich and extensive experience in the art of beautifying customers, Jean Yip Group is Singapore’s leading hair and beauty chain. Founded by Ms. Jean Yip in 1982, the company (Jean Yip Hair Studio) started off as single outlet in Katong Plaza. Jean Yip Salon has since expanded to over 50 outlets island-wide, managing a strong and evolving team of over 600 creative hairstylists and professional beauty therapists. Today, the company has even expanded to Malaysia, Indonesia and ChinaSince inception, Jean Yip has gradually increased its range of services from hairdressing to beauty and slimming services to providing one-stop beauty services. Catering to the individual needs of everyone, Jean Yip aims to fulfill all your beauty needs.LIKE us on Facebook: www.facebook.com/jeanyipgroupTWEET us: www.twitter.com/jeanyipgroupINSTAGRAM: www.instagram.com/jeanyipsg

LEMBAGA ZAKAT SELANGOR (MAIS)275 +60 1-300-88-4343

Lembaga Zakat Selangor (MAIS) merupakan sebuah organisasi Islam yang memartabatkan syiar Zakat di Negeri Selangor, Malaysia.Rasional Penubuhan LZS (MAIS)Memikul tanggungjawab yang lebih besar di samping meningkatkan imej dalam menguruskan kutipan dan agihan zakat yang telah mencapai lebih RM100 juta setahunVisi LZS (MAIS)Menjadi peneraju institusi zakat yang mengamalkan piawaian pengurusan setanding dengan peringkat global.Misi LZS (MAIS)Memberi perkhidmatan kepada umat Islam dengan penuh integriti dan profesionalisme dalam urusan kutipan dan agihan zakat.

21NORTH EUROP ASSISTANCE296 +65 8686 3183

21North leverages technology and innovation to revolutionise the Aftermarket Services in the Automobile Industry.Through a unique product stack integrated with AI & ML, we not only enable our clients to provide seamless service to their customers but also digitise the entire process to enhance convenience, efficiency and transparency. Alongside offering Pick-up and Drop-off by trained professionals following all safety standards, we provide your customers with an easy way to track their vehicles at all stages, 24x7 Roadside assistance, detailed billing and an instant feedback & rating system. Ogranizations can also track, analyse and report the number of customers served, invoice amount, etc. So put us in the drivers seat and watch your profits drive through the roof!If you are enthusiastic, energetic, and eloquent, nothing can stop you to apply for a position in a progressive organization, 21North EA. To apply for a full-time position or internship opportunity, mail us your resume at - careers@21north.inTake a look at how 21North leverages tech and innovation: https://youtu.be/G-wma-W77ogFollow us on Facebook (@21NorthEuropAssistance) and Twitter (@21north_in)

CLEAN SOLUTIONS111 +65 6471 0880

Clean Solutions UAB is a company, successfully operating on the Lithuanian market for over 14 years. The Company provides complete premises’ cleaning and territory maintenance services, including specialized cleaning services (window cleaning, carpet flooring cleaning, furniture washing, facade washing, post-construction cleaning, etc.). Alongside cleaning services, the Company also trades in hygiene products (paper towels and toilet tissues, liquid soap, deodorants, etc.), rents mud absorbing mats, and offers an opportunity for the Companys clients to receive everything relevant to cleanness of premises from a single-source provider. At present Clean Solutions UAB is excited about having an opportunity to provide cleaning services to a significant part of the companies operating on the Lithuanian market. We pride ourselves that the major part of the Companys clients have been loyal to us for over five years.We are here to make sure that the hard everyday job of our clients is accompanied by impeccable cleanness!The Companys divisions throughout Lithuania in :Vilnius, tel. +370 650 86 898;Kaunas, tel. +370 605 92 294;Panevėžys, tel.+370 673 16461;Šiauliai, tel. +370 612 60 856;Klaipėda, tel. +370 612 60 856.

FAVE355 +65 8033 4027

Fave is one of Southeast Asias leading fintech platform; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.Fave currently operates in 35 cities across Malaysia, Singapore, and Indonesia. Fave will be launching in India in 2021.

LUNCH ACTUALLY80 +65 9650 4655

Started in 2004 by husband and wife team Violet Lim and Jamie Lee to help busy and successful singles find love, homegrown company Lunch Actually has since become the regions largest lunch dating service. We have arranged more than 100,000 dates and matched thousands of happily married couples. We have been featured in more than 4,000 media including Bloomberg, BBC and CNBC. Our CEO & Chief Cupid Violet and our team of friendly dating consultants are looking forward to help you meet compatible and like-minded singles through pre-screened, pre-matched, and pre-arranged one-to-one dates so that you can find the right one.Our services comprise premium matchmaking service, online matchmaking, dating apps, date coaching and AI Love Advisor. Our Big Hair Audacious Goal (BHAG) is to create 1 million happy marriages, and we create meaningful connections every day.

SERVISHERO19 +65 8815 3055

ServisHero is Southeast Asias number 1 Mobile Marketplace for Home Services. ServisHero is a mobile app that connects customers with local service providers such as Plumbers, Electricians, Cleaners, Movers and more. We exist to empower local businesses - allowing them to provide the best service to consumers who use the platform.With a few taps on your smartphone you can request quotes from several providers or hire service professionals directly. Within hours, local service providers will send you estimated quotes and youll have your job completed in no time! Were fiercely focused on creating an innovative and world-class company, right from Southeast Asia. Many of our team are returning Malaysians and Southeast Asians with work experience in Silicon Valley, London, Australia, and New York. We like to think of ourselves as a startup with a Silicon Valley DNA and Southeast Asian outlook. ServisHero is headquartered in Kuala Lumpur, and has operations in Malaysia, Singapore and Thailand. Weve been featured on Forbes, CNN, BBC, Straits Times, TheStar, Bloomberg TV and more! You can learn more about our team here: http://servishero.com/my/en/about-usVisit our Careers page for current openings: careers.servishero.com

JULIA GABRIEL CENTRE PTE. LTD.66 +65 6733 4322

Julia Gabriel Centre nurtures students English and Mandarin language and communication skills.

B INFINITE14 +60 3-2141 8080

B Infinite is a digital engagement platform that empowers communities. Starting out as a customer loyalty and marketing platform, it is going through a transformation journey as it invests into mobile app development and data analytics. It has since extended its platform to include employee engagement and white label solutions. Through the B Infinite mobile app, members of its well-known loyalty program are able to: • make payments using its e-wallet – B Infinite Pay, • earn points - BPoints - for engaging with in-app content and• gain access to deals and use points to acquire attractive offers and deals. With its new capabilities it can support data-driven delivery of relevant content and offerings at the right place and at the right time. This holistic approach to loyalty and engagement sets it apart from the competition. To date, it has more than 7.6 million registered members, averaging 2.2 million transactions per month, and a network of over 4,000 merchant locations including Starbucks, Caltex, 7-Eleven and Tealive. By leveraging on its assets and ecosystem, businesses can recognise the full potential and promise of what the B Infinite platform can deliver.B Infinite has a primary presence in Malaysia and has made inroads into Singapore and the Philippines.

Top Consumer Services Companies in Malaysia

Key Statistics from 2022:

The consumer services industry has also witnessed steady growth in recent years, with total revenue in the sector reaching RM 20 billion in 2022. This represents a 3% increase compared to the previous year's revenue of RM 19.4 billion. The industry's contribution to the country's GDP has also increased, with the sector now accounting for 2% of Malaysia's total GDP. The industry employed over 250,000 people as of 2022.

Factors Contributing to Growth and Success:

One of the key drivers of growth in the consumer services industry in Malaysia has been the country's focus on tourism and events. Additionally, the government has implemented policies and initiatives to encourage the growth of the industry, such as investments in event-related infrastructure, financial assistance for event-related businesses, and initiatives to promote Malaysia as a destination for weddings and events.

Furthermore, the COVID-19 pandemic has led to an increased demand for virtual and hybrid events, which has further boosted the demand for event management and related services.

Industry Growth and Comparison to Previous Years:

The consumer services industry in Malaysia has been growing steadily in recent years, with a compound annual growth rate of 2% from 2017 to 2022. The industry can be divided into several segments, including event management, catering, and wedding planning.

Compared to the previous year, the industry's overall revenue grew by 3% in 2022. The event management segment witnessed the highest growth, with revenue increasing by 4%, while the catering and wedding planning segments grew by 3%.

Key Trends:

Technological disruptions have been a major trend in the consumer services industry in Malaysia, with many companies adopting digital solutions to improve their operations and customer engagement. For example, many companies have implemented virtual and hybrid event solutions to meet the changing needs of customers, while others have introduced digital solutions to manage events and improve collaboration.

Another trend in the industry is the growing demand for sustainability and eco-friendliness. This trend is being driven by increasing awareness of the environmental impact of consumer services activities, and many companies are responding by offering new solutions that are sustainable and eco-friendly.

Challenges:

Despite the industry's positive growth and outlook, there are several challenges that could impact its future performance. One of the major challenges is the potential impact of the COVID-19 pandemic on the industry, with restrictions on gatherings and events limiting the industry's revenue and growth.

Another challenge is the potential impact of changing consumer preferences and trends, which could impact the demand for certain types of consumer services.

Future Outlook:

However, the industry's future outlook remains positive, with several factors indicating continued growth and success. The government's continued support for the industry, through investments in event-related infrastructure and financial assistance for event-related businesses, is expected to boost the industry's growth and competitiveness.

Furthermore, the increasing focus on sustainability and the adoption of digital solutions are expected to create new opportunities for the industry to innovate and develop new solutions to meet evolving customer needs.

Conclusion:

The consumer services industry in Malaysia has been experiencing steady growth in recent years, driven by factors such as tourism, government initiatives, and increasing demand for virtual and sustainable solutions. Despite the challenges posed by the COVID-19 pandemic and changing consumer preferences, the industry's future outlook remains positive.

As the industry continues to evolve and adapt to changing customer needs, there are opportunities for innovation and growth. Companies in the industry that can offer unique and sustainable solutions, as well as adopt digital technologies, are likely to succeed in the future. The government's continued support for the industry, along with the growing demand for virtual and hybrid events, also provide reasons for optimism.

Furthermore, the consumer services industry in Malaysia has the potential to further boost tourism and enhance the country's reputation as a destination for weddings and events. This, in turn, could lead to increased revenue and job opportunities for the industry.

As the industry continues to grow, it is also important for companies to address challenges such as sustainability and environmental impact. By adopting eco-friendly practices and promoting sustainability, companies can not only attract customers who value these principles but also contribute to the broader goal of reducing the industry's impact on the environment.

Overall, the consumer services industry in Malaysia plays an important role in the country's economy, generating revenue and providing employment opportunities. Its continued growth and success are essential for the country's development and competitiveness in the global market.

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By Melissa Goh
Published on 14 May 2023