Top Passenger Transportation Companies in Australia

The Passenger Transportation industry is a critical component of the Australian economy, providing essential transportation services to millions of people each day. The Passenger Transportation industry has experienced steady growth in recent years, with a 3.5% increase in GDP contribution from 2021 to 2022. In 2022, the industry contributed approximately AUD 48.9 billion to GDP and employed approximately 215,000 people, according to the Australian Bureau of Statistics (ABS). This article explores the factors contributing to the growth and success of the Passenger Transportation industry, key statistics, trends, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
PUBLIC TRANSPORT AUTHORITY1,195 +61 8 9326 2000
enquiries@pta.wa.gov.au

At the Public Transport Authority, we’re in the people moving business. We are responsible for rail, bus and ferry services in the metropolitan area through our brand Transperth; public transport services in regional centres through Transwa and Regional Town Bus Services as well as providing transport assistance to regional school students through School Bus Services. We are state-owned and aim to provide customer-focused, safe and cost-effective passenger transport services. As Perth continues to grow, we are always looking to the future, maintaining, designing and building transport infrastructure to meet this demand and were undertaking some of the most innovative capital works projects in Australia. This means we’re always on the look out for good talent in areas of strategic transport infrastructure planning and management and maintenance of our network and infrastructure, to help us achieve our vision of being a leader in providing world-class public transport services and s…

DOWNER12,188 +61 7 3877 9500
investor.relations@downergroup.com

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities. With a history dating back over 150 years, Downer is listed on the Australian Securities Exchange and New Zealand Stock Exchange as Downer EDI Limited (DOW). Downer Group employs approximately 44,000 people across more than 300 sites, primarily in Australia and New Zealand.

METRO TRAINS MELBOURNE3,655 +61 418 319 194
fraud@metrotrains.com.au

Since November 2009 Metro Trains Melbourne has been the operator of Melbourne’s growing suburban railway. Currently running more than 15,000 services a week across 16 lines, Metro is committed to creating one of the best engineered railways in the world. Melbourne is Australia’s fastest growing city – a city which is becoming increasingly reliant on public transport networks. Since 2009, Metro’s momentum to grow and change the network has remained steadfast, understanding it is no longer a traditional suburban railway. Adopting global best-practice across all facets of the business provides the foundation for the transformation to a high capacity and high frequency metro-style railway designed for the growing city of Melbourne. With more than 7000 team members across Victoria, we provide an environment that is rooted in honesty and integrity. Metros team members are committed to serving our communities with the best possible services.

VIX TECHNOLOGY503 +61 8 6180 4600
dataprotection@vixtechnology.com

Vix Technology has been designing, delivering, operating and maintaining some of the worlds leading transit ticketing systems for the past 35 years. With customers in 200 cities across the globe, we are passionate about providing a better customer journey for passengers. Our innovative smart booking, ticketing and secure payment systems have helped make public transport more accessible and more cost effective to operate, and we continue to look ahead and shape the way transport moves for the future. Our teams launched the first smart card ticketing system in Hong Kong in 1997, and continued the pace with the first U.S. account-based fare collection system in Salt Lake City, Utah. We work with global transit operators to help improve their passenger journey, and we’re always looking for people who share our values to help deliver our next innovative solution. With more than 450 employees in offices across 10 countries, we’re diverse, global and excited to talk to you about our comm…

AIRNORTH171 +61 1800 627 474
reservations@airnorth.com.au

Airnorth is Australia’s second-longest running airline and has been mastering Australia’s northern skies for over 40 years. From as far north as Timor-Leste to areas all across Australia, our unwavering passion and dedication will ensure that you reach your destination comfortably and safely. Employing over 200 people in our Darwin and Perth bases. Whether it’s helping people to experience the true beauty and diversity of our land for leisure, or transporting hard-working locals of the region for business, Airnorth is proud to play a part in strengthening communities. To book now, head to www.airnorth.com.au or call 1800 627 474. Share your adventures with us! Instagram: @airnorthau Facebook: @AirnorthAU #AirnorthAU

AVIAIR PTY LTD97 +61 8 9166 9300
bookings@aviair.com.au

Aviair is a leading Aviation operator in the Kimberley and Pilbara regions of Western Australia. Formerly Slingair and established in 1984, Aviair is proud to hold the current market position as the leading provider of aviation services in north-west Australia, operating to the highest standard of compliance, safety and professionalism. With significant bases in Kununurra, Broome and Karratha, Aviair has invested heavily in its fleet to ensure it is the youngest and best presented fleet of aircraft operated in Australia’s north-west. With in-house aircraft maintenance facilities, Aviair’s fleet of over thirty includes Beechcraft King Air B200, Cessna Caravan C208, Pilatus PC-12 and both twin and single piston engine aircraft which are ideally suited to withstand the harsh environmental conditions and long distances prevalent in remote northern Australia. Aviair’s operational capabilities include regular public transport (RPT), mining company FIFO, air freight, RFDS clinics, remote …

ORIX AUSTRALIA CORPORATION LIMITED216 +61 1300 652 886
novated@orix.com.au

ORIX Australia Corporation Limited was established in 1986 as a joint venture and became a wholly owned subsidiary of ORIX Corporation, Japan, in 1989. The head office of ORIX Australia is in Macquarie Park, Sydney with offices throughout Australia and New Zealand. It employs more than 325 staff and owns or manages assets of circa A$1.5 billion. The company specialises in the acquisition, financing and management of both passenger and commercial vehicles, providing commercial & passenger vehicle fleet services and commercial vehicle rental. ORIX Australia is a part of the global ORIX Group. ORIX Corporation (TSE: 8591; NYSE: IX) is an integrated financial services group based in Tokyo, Japan, providing innovative value-added products and services to both corporate and retail customers. With operations in 36 countries and regions worldwide, ORIXs activities include leasing, corporate finance, real estate-related finance and development, life insurance, and investment and retail bank…

WESTSIDE AUTO WHOLESALE82 +61 8 6145 0099
customer@westsideauto.com.au

At Westside Auto Wholesale, we are proud to stand out! As Western Australia’s LARGEST independent warehouse, we stock over 2000 used cars in Perth under one big roof. We put our ‘Best Price First’- and our customers love it! We sell over 1000 cars a month. Such high turnovers mean we can operate with lower margins, resulting in a better price for you. Our fixed-price formula has helped us build a reputation for providing a completely hassle-free car buying experience. If you’re after a stress-free car buying experience, super savings and a wide selection of quality used cars, visit our Perth used car dealership during business hours, or search for your car today http://www.westsideauto.com.au/

STAR AVIATION AUSTRALIA156 +61 1300 787 900
info@staraviationservices.com.au

Star Aviation is an Australian privately owned business, operating in both Major and Regional Ports. Founded in 2012, Star Aviation has grown to be one of Australia’s most dynamic and exciting Ground Handlers. With a footprint in multiple states and over 300 highly skilled employees, our management team believe that success is dependent on our people, as they represent not only Star Aviation but our valued clients. Our consultative approach delivers a tailored result for our customers needs and is matched by an explicit promise to deliver the levels of service expected. With safety as our number one value and a continuous improvement philosophy, we offer our clients with innovative, efficient and dynamic ground handling services that provide cost effective solutions for their business.

METRO TASMANIA PTY LTD136 +61 1300 555 727
contact@metrotas.com.au

Metro Tasmania Pty Ltd is a state-owned company established in February 1998, with our history as the MTT dating back to 1954. We operate bus services in Hobart, Launceston and Burnie and are the largest passenger transport company in Tasmania.

SPIRIT OF TASMANIA143 +61 1800 634 906
loyalty@spiritoftasmania.com.au

Spirit of Tasmania is one of Australia’s most iconic travel experiences, operating sailings across Bass Strait between Geelong and Devonport on Tasmania’s north coast. Our History On 1 July 1985, TT-Line began operating passenger and vehicle transport across Bass Strait on the German-built Abel Tasman. This ship maintained regular and reliable service until 1993, when she was replaced by the much larger “original” Spirit of Tasmania. In 1997, things kicked up a notch with the introduction of the Devil Cat, a Tasmanian-built catamaran that took just six hours to travel from George Town in Tasmania’s north to Station Pier in Port Melbourne. The vessel operated during the peak season in conjunction with the original Spirit of Tasmania until 2002. In March 2002, TT-Line purchased two vessels from Superfast Ferries, a Greece-based operator servicing the Adriatic Sea. The ships, built in Turku, Finland, sailed between Italy and Greece as Superfast III & IV. In May, they travelled to the …

CABIN SERVICES AUSTRALIA127 +61 427 591 577
imran.budhani@cabin-services.com

Cabin Services Australia is a professional aircraft cabin cleaning provider operating in Sydney, Melbourne Brisbane, Cairns, Darwin, Coolangatta, Perth, Newcastle, New Zealand and Singapore with strategically placed airside offices in all ports. The service offered can incorporate cabin cleaning and inflight entertainment and associated services such as waste removal, linen supplies and the provision of nominated sundry items. We also provide off-bay wheelchair passenger offload, cabin inspection reports and disinsections. Our partnership approach maintains a productive environment for staff and clients, in which mutual respect facilitates effective communication and optimal quality outcomes. Our management team is constantly available to receive briefings and provide instant response to client requests. A dedicated Station Manager provides overall management of aircraft cleaning services interfacing with airlines. The Station Manager will meet with your representatives and present…

AUSTAL1,746 +61 8 9410 2564
sales@austal.com

Austal is an Australian shipbuilder and global defence prime contractor which designs, constructs and sustains some of the world’s most advanced commercial and defence vessels. Austal successfully balances commercial and defence projects and celebrated 30 years of success in 2018. As of FY2020, Austal has been contracted to design and construct 340 commercial and defence vessels for more than 121 operators in 59 countries worldwide. Austal is Australia’s largest defence exporter and first ASX-listed shipbuilder. Austal has industry leading shipyards in Australia, the United States of America, The Philippines, Vietnam and service centres worldwide. Austal delivers iconic monohull, catamaran and trimaran commercial vessel platforms – including the world’s largest trimaran ferry and multiple defence programs such as the Littoral Combat Ship (LCS) and Expeditionary Fast Transport (EPF) for the United States Navy. Austal has grown to become the world’s largest aluminium shipbuilder.

LSH AUTO AUSTRALIA91 +61 7 3251 6699
au.serviceloyalty@lshauto.com.au

LSH Auto Australia is one of the leading Mercedes-Benz dealer groups in Australia. We comprise a total of 10 outlets in Sydney, Brisbane and Melbourne, which are the largest in their respective cities. We have developed and expanded following successful acquisitions of dealerships from Daimler AG including Mercedes-Benz Sydney in June 2015, Brisbane in September 2015 and Melbourne in July 2017. In 2019, we sold over 5,400 new vehicles and 6,400 pre-owned vehicles across our operations and provided more than 107,000 vehicle services to our customers. We are part of LSH Auto Holdings, one of the world’s largest Mercedes-Benz passenger vehicle dealer groups with a decades-long heritage, expertise in retail operations, more than 120 premium automotive retail outlets across over 30 cities and more than 6,400 employees. Daimler AG maintains a 15% share in the LSH Auto Holdings business. We are a leading provider of premium car sales and services in Taiwan, South Korea, Germany, the …

SKYTRANS AIRLINES100 +61 1300 759 872
info@skytrans.com.au

Skytrans is one of Queenslands leading regional aviation operators and has a long and distinguished history in Queensland. We take pride in delivering the highest level of safety with a focus on providing reliable and efficient airline services to meet the expectations and needs of our expanding client base. With Regular Public Transport (RPT) routes and private charters, Skytrans provides for the growing needs of regional, rural and outback Queensland and the Torres Strait. The company has a head office in Cairns with regional offices in Brisbane and Horn Island. Skytrans is a Queensland owned and operated airline and air charter business which operates scheduled passenger services from Cairns to nine locations throughout Cape York and the Torres Straits. The communities we service include Cairns, Aurukun, Northern Peninsula Area (Bamaga), Coen, Horn Island, Kowanyama, Lockhart River, Pormpuraaw (Edward River) and Weipa. Skytrans is committed to further employment opportunities …

RIVERSIDE MARINE106 +61 7 3852 0900
admin@riversidemarine.com.au

Founded in 1926, Riverside Marine is a leading marine operator, 100% Australian owned and operated private company. DIVERSITY, PASSION, EXPERIENCE and VISION are the engines which power Riverside Marine. DIVERSITY born of the broad sweep of our activities, PASSION from a workforce driven by loyalty and a quest for excellence, EXPERIENCE of nearly 90 years in the maritime industry and VISION from a perspective founded on knowledge and inventiveness. The company’s operations stretch across Australia from Sydney to Townsville, to the offshore oil and gas fields of the North West Shelf. Riverside Marine operates in the following areas : - Oil and Gas Marine Services - Passenger and Vehicle Ferries - Marine Tourism - Sand Transport and Processing - Harbour and Terminal Towage - Pilot Boat Services - Marine Consultancy www.riversidemarine.com.au www.fb.com/RiversideMarineAustralia

CDC NSW107 +61 2 9690 1144
paul.bates@cdcbus.com.au

CDC NSW is one of the largest private bus operators in New South Wales. We are proudly committed to be providing essential bus transport services to millions of passengers across NSW, linking people to places and building communities. With a strong footprint from metro Sydney to the Hunter Valley and from the Blue Mountains right up to the Central and North Coast, CDC NSW also operates in the regional hubs of Queanbeyan, Canberra, Yass and Broken Hill. In NSW we own and operate multiple brands including Hillsbus, Blanch’s Bus Lines, Forest Coach Lines, Blue Mountains Transit, CDC Travel, Coastal Liner, Hunter Valley Buses, QCity Transit and Transborder Express, as well as MetroConnect and Woopi Connect On Demand Services. In addition to reliable route and school services, we also provide professional and competitive charter services for schools, charities, sporting clubs and other recreational groups. CDC NSW is a part of ComfortDelGro Corporation Australia (CDC), one of the la…

SKYRAIL RAINFOREST CABLEWAY43 +61 7 4038 5555
marketing@skyrail.com.au

Discover the ancient rainforest and journey into the oldest tropical rainforest on Earth with Skyrail Rainforest Cableway in Cairns Australia. Skyrail is a world first in environmental tourism taking you on an amazing experience of discovery over Australia’s World Heritage listed Tropical Rainforest canopy and deep into the forest. The Skyrail experience, spanning 7.5kms over pristine rainforest, allows you to explore the wonders of an ancient tropical rainforest and learn about one of the most botanically fascinating and diverse areas on earth. Gliding just metres above the rainforest canopy in comfortable six-person gondola cabins, the Skyrail journey immerses you in an intimate rainforest experience where you’ll see, hear, smell and become part of the tropical rainforest environment. Voted Australia’s Best Major Tourist Attraction, the multi-award winning Skyrail is recognised not only as a premier tourist experience, but as a world leader in eco-tourism, providing you with a trul…

UGL REGIONAL LINX68 +61 2 4923 5200
tocwaiverrequest@uglregionallinx.com.au

UGL Regional Linx was established in 2021, after parent company, UGL Limited was selected to deliver operations and maintenance of rail infrastructure for the Country Regional Network (CRN). This network ensures the safe movement of people and goods throughout the regions of NSW, and links Sydney with many important regional centres. UGL Regional Linx commenced operations on January 30 2022 and works on behalf of the client, Transport for NSW (TfNSW) and will be responsible for managing an important network of assets. As part of its operation, UGL Regional Linx’s scope of work includes: • Network operations • Rail infrastructure maintenance and implementation of a new train control system - UGL’s proprietary system, Sigview. • Asset and property management, and • Safety, access, performance, and environmental management. UGL Regional Linx has made a strong commitment to local and indigenous employment, further strengthening the organisation’s commitment to regional NSW. As part o…

ELENIUM72 +61 3 8658 1802
sales@elenium.com

Elenium creates self-service technology that moves you faster and safer. Our products are used by millions of people across aviation, healthcare, aged care and government infrastructure. We have a unique team with capabilities in robotics, mechanical engineering, physics, machine learning and data science. Please see our social media acceptable use policy at https://www.elenium.com/about/elenium-social-media-policy/

Top Passenger Transportation Companies in Australia

Factors Contributing to the Growth and Success of the Passenger Transportation Industry

Government Initiatives

The Australian government has implemented various initiatives to support the growth and success of the Passenger Transportation industry. One such initiative is the National Transport Infrastructure Development Strategy, which aims to improve transportation infrastructure and increase efficiency and reliability.

In addition, the government has invested in technology and innovation, supporting the growth of the industry and improving its competitiveness on a global scale.

Industry Growth and Comparison to Previous Years

The Passenger Transportation industry has experienced growth due to increasing demand for transportation services, driven by a growing population and a strong economy. In addition, the rise of e-commerce and online retail has increased demand for efficient and reliable transportation of goods, driving growth in the industry's freight transportation sector.

The Passenger Transportation industry in Australia has experienced steady growth in the past few years, with GDP contribution increasing from AUD 41.5 billion in 2019 to AUD 48.9 billion in 2022, according to the ABS. This growth can be attributed to the increasing demand for transportation services and the government's initiatives to support the industry.

The road and rail passenger transportation sector is the largest sector within the industry, generating approximately AUD 40.1 billion in revenue in 2022, followed by the air passenger transportation sector, which generated approximately AUD 6.8 billion in revenue.

Key Trends in the Passenger Transportation Industry

Technological Disruptions

Technological disruptions are playing a significant role in shaping the future of the Passenger Transportation industry. The adoption of digital technologies, such as data analytics and automation, has improved supply chain management and increased efficiency in transportation services.

In addition, the development of new and innovative transportation solutions, such as electric and autonomous vehicles, has the potential to revolutionize the industry and improve its sustainability credentials.

Sustainability

Sustainability has become a key focus for the Passenger Transportation industry, with increasing pressure from consumers and stakeholders to reduce the environmental impact of transportation services. The industry has responded by adopting sustainable practices, such as investing in alternative propulsion technologies and reducing emissions, as well as implementing circular economy models.

Challenges Facing the Passenger Transportation Industry

Competition

The Passenger Transportation industry faces competition from a range of players, including ride-sharing services and online travel agencies. These players can disrupt traditional business models and put pressure on profitability, particularly for small and medium-sized operators.

Regulatory Compliance

The Passenger Transportation industry is subject to a range of regulations, including safety standards and emissions requirements. Compliance with these regulations can be costly and put pressure on margins.

Future Outlook for the Passenger Transportation Industry

The Passenger Transportation industry in Australia is expected to continue experiencing growth in the coming years, driven by increasing demand for transportation services and the adoption of new technologies. The industry's focus on sustainability is also expected to continue, with increasing pressure from consumers and stakeholders.

However, the industry will also face challenges, such as competition and regulatory compliance. To remain successful, the industry will need to continue to innovate and adopt new technologies to increase efficiency and reduce costs.

One area of potential growth is in the development of sustainable transportation solutions and the reduction of emissions in transportation services. The adoption of electric and autonomous

vehicles have the potential to improve the industry's sustainability credentials and reduce emissions.

In addition, the industry can benefit from investing in infrastructure and technology, such as smart traffic management systems and data analytics, from improving supply chain management and increasing efficiency.

To address challenges related to competition, the industry can differentiate itself by providing high-quality and reliable services, as well as investing in marketing and branding to build strong customer loyalty.

To address challenges related to regulatory compliance, the industry can invest in research and development to develop new and innovative solutions for emissions reduction and safety standards.

Conclusion

In conclusion, the Passenger Transportation industry is a critical component of the Australian economy, providing essential transportation services to millions of people each day. The industry has experienced steady growth in recent years, driven by increasing demand for transportation services and government initiatives to support the industry.

Looking forward, the industry is expected to continue to grow and evolve, with opportunities for innovation and the adoption of new technologies. However, the industry will also face challenges, such as competition and regulatory compliance.

To remain successful, the industry will need to continue to invest in infrastructure and technology, adopt new and innovative solutions for sustainability, and adapt to changing market conditions. With the right investments and initiatives, the Passenger Transportation industry in Australia has the potential to continue to grow and contribute to the country's economic prosperity while also addressing critical environmental challenges.

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By Melissa Goh
Published on 11 May 2023