Overview
Significant contributor to the economy and the success of national ambitions
The telecommunications industry in Singapore is one of the best developed in the world, and plays a vital role in the economic growth of the country. As per SingStat, the Information and Communication sector contributed to 5% of Singapore’s GDP in 2020. The telecommunications sector is at the forefront of maintaining Singapore’s status as a tech and telecommunication hub, and supporting the country’s plans to digitize and become a smart nation.
The products and services offered by the sector could be mainly divided into consumer and enterprise segments, based on customer classification. The country has 4 leading telco operators (Singtel, StarHub, M1 and TPG) that own a majority of the market share and infrastructure, and several other successful players that operate using the network infrastructure of the main telco service providers. The market leader Singtel generates around 70% of its revenues from enterprise and 30% from the consumer segment in Singapore.
Strong competition and limited growth opportunities in the consumer segment
Fixed voice, broadband, pay-tv and mobile services are the key product offerings targeting the consumer segment of the market. Within the consumer segment, mobile services account for the highest share (around 40%) of telco revenues, followed by equipment sales, fixed broadband, pay-tv and voice services.
The consumer segment in Singapore is mostly at a mature stage with limited growth opportunities, where mobile subscription penetration is at 159% and wired broadband household penetration is at 92% as of September 2021, as per Infocomm Media Development Authority (IMDA) statistics. Demand for legacy voice services and linear pay-tv is declining, driven by consumers switching to online communication and streaming options.
Further, as severe competition among players leads to pricing pressure in the mature mobile and broadband services segment, most telecommunication service providers have introduced lifestyle-based new service packages such as online video streaming, music streaming, mobile wallet and online gaming, in order to complement core telco services and increase the revenue generated from subscribers.
Strong demand for ICT infrastructure and services driving growth in the enterprise segment
A high proportion of enterprise segment revenues comes from broadband, mobile, fixed voice, and other internet and network connectivity services. However, the share of revenue generated from ICT related services such as cloud computing and data centers, cyber security, data analytics and other digital solutions is also increasing, as telco operators are rapidly expanding this line of businesses.
The enterprise segment has been growing, driven by higher demand for digitization by enterprises. The impact of COVID-19, and the state’s vision of a digital-first Singapore, has accelerated the digital transformation plans of enterprises, boosting the growth of ICT related businesses of telco providers.
Key Trends
5G rollout to drive price growth and expand enterprise services
The rollout of 5G services started in Singapore during 2H2020 and 5G takeup by customers is still at a nascent stage. As per the Ministry of Trade & Industry, 5G coverage will be available for half of Singapore by the end of 2022, covering key areas, and will reach full nation-wide coverage by the end of 2025.
5G subscriptions offer a chance for telco providers to increase prices from present levels, especially in the consumer market segment where telcos are currently feeling extensive pricing pressure due to competition. Singtel and StarHub have both stated that they are able to charge 20% higher subscription rates for 5G packages, compared to 4G.
Further, 5G would also help telco players expand their enterprise product offerings and improve service quality. Singtel and the joint venture between Starhub and M1, which won 5G licenses in Singapore, are investing heavily in setting up the 5G infrastructure to expand their services.
COVID-19 pandemic led to mixed results in the short term; but appears to be long-term positive for B2B segment
The COVID-19 pandemic acted as a tailwind for B2B ICT and digitization services of telco providers, as enterprises accelerated their digital transformation plans. As per telco service providers, this has significantly increased the demand for data center, cloud computing, cyber security and data analytics services.
Telco providers are currently deploying capital expenditure to set up and expand the required infrastructure and data centers to make use of this growth opportunity. In addition, industry players like Singtel and StarHub are engaged in acquiring businesses and establishing partnerships to facilitate B2B ICT business growth.
As per Singtel, high-speed fiber package takeup and related equipment sales have increased due to the pandemic, as consumers look for more reliable remote work solutions and upgrade their packages. This has mainly led to a 4% increase in fixed broadband revenue for Singtel during the six month period from April to September 2021.
On the other hand, roaming and other prepaid telco services generally consumed by tourists and visitors took a hit due to reduced travel. In addition, mobile equipment sales were also affected by store closures and restrictions resulting from the pandemic, and due to chip shortages, which affected the supply of mobile communication devices. As travel resumes gradually and restrictions ease with higher vaccination rates, the negative impact of the pandemic is expected to reverse.
Telco players respond to key challenges in consumer market with innovative product offerings and cost-cutting measures
After the entry of several mobile virtual network operators (MVNOs) into the market since 2016, and the launch of services by the 4th mobile network operator TPG in 2020, competition has intensified in the mobile services sub-segment. This has led to price competition and a decline in average revenues of subscribers.
Telco companies are coping with this trend by using cost-cutting measures, and introducing innovative services and product bundles. The expansion of self-service options for customers is a key initiative taken by telco providers to reduce costs and improve productivity related to operations and customer service.
Historically, product bundling and promotions have been key strategies used to attract and retain customers. This trend is still continuing, and is further supported by innovative multi-product offerings such as streaming entertainment and cloud gaming.
Limited growth opportunities and competition in the market are driving telco companies to look for industry consolidation opportunities. The proposed acquisition of a 50% stake in MyRepublic’s Singapore broadband business by StarHub, and the joint venture between StarHub and M1 to bid for a 5G license, indicate the incentives for market consolidation and partnerships, to maintain profitability and competitive positions.
Key Statistics
- As per the IMDA, mobile subscription services penetration was at 159%, residential wired broadband household penetration at 92% and fixed line household penetration at 82% as of September 2021
- Based on data from the World Bank, fixed broadband subscriptions per 100 people was at 26 as of 2020, which remained flat since 2017. Fixed telephone subscriptions per 100 people was at 32 as of 2020, down from 39 in 2010
- As per statistics from SingStat, the number of pay-tv subscribers was down 14% (CAGR -2%) as of 2020, from 2010
- Within the consumer segment, the leading state-owned telco operator Singtel holds 50% of mobile and 43% of fixed broadband market share. The second key telco, StarHub, accounts for 23% of mobile and 34% of fixed broadband market share
Top Singapore MNCs in Telecommunications Companies
ERICSSON TELECOMMUNICATIONS PTE LTD
Ericsson Telecommunications Singapore is a branch of its Sweden-based headquarters, which was founded in 1876 and started out as a mechanical workshop enterprise. Today it is a provider of Information and Communications Technology (ICT) to service providers enabling the full value of connectivity through the technology and services it provides. Ericsson Telecommunications offers its expertise with a focus on developing and managing telecommunication networks and delivers digital services and managed services that advance Network and IT operations. It also offers various technological services to clients and partners. Its Ericsson ONE platform allows Ericsson employees to pioneer and develop their own business ideas. Ericsson Telecommunications’ latest research is focused on digital infrastructure and aims at growing its 5G services to reach the 6G era, to offer new capabilities in application areas like the Internet of Senses and communication among intelligent machines.
NOKIA SOLUTIONS AND NETWORKS SINGAPORE PTE. LTD.
From its humble beginnings as a single paper mill in 1865, Nokia is a Finland-based company that has offered its expertise for over 155 years in various sectors, which include cables, rubber boots, tyres, televisions and mobile phones. Nokia Solutions and Networks Singapore is Nokia’s Asia-Pacific regional headquarters that was incorporated in 2006. The Asia-Pacific region specialises in communications technology to deliver innovations across entire networks. Nokia’s Cloud Collaboration Hub in Singapore is dedicated to advanced interoperability activities, allowing businesses to grow and customers an interactive experience through communications service providers. The hub offers multi-vendor cloud services from strategy to design, execution and delivery sectors, and it enables Nokia to provide immediate cloud development skill sets and open-source cloud solutions. For its noteworthy expertise, it has recieved 9 Nobel prizes, and it operates in 130 countries approximately.
NTT SINGAPORE PTE. LTD.
NTT, known as Nippon Telegraph and Telephone Corporation’s roots, dates back to 1952 as a telecommunications company that utilised its expertise to create a telephone service that connected instantly. NTT Singapore is the Asia-Pacific regional headquarters of NTT Communications, a subsidiary of NTT Group. It is a global provider of information and communications technology solutions which include consultancy, architecture, security and cloud services, within the Group. The Singapore office ensures that NTT Communications continues to offer its reliable and cost-effective enterprise communication services throughout the Asia-Pacific region, and it is built on NTT Communication’s most useful Enterprise Cloud Service. Over the years NTT Communications has accumulated numerous awards for its achievements and these include being named the World Communication Awards’ Operator of the Year for the sixth time in 2019, and it was also declared the Best Asian Telecom Carrier and Best International Wholesale Carrier at the Telecom Asia Awards in 2019.
ORANGE BUSINESS SERVICES SINGAPORE PTE. LTD.
Orange Business Services Singapore is the headquarters for the Asia-Pacific region of the French global Group which is a network operator and digital solutions integrator. It is an Information and Communications Technology Service Provider that uses connectivity methods which include satellite, MPLS VPN, SD-WAN and SDN/NFV to connect the Asia-Pacific region globally, and offers a consistent delivery of digital applications and services, and secured cloud and remote network access. It is recognised for its prominent partnerships with its technology partners, CISCO, riverbed and HUAWEI.
TATA COMMUNICATIONS INTERNATIONAL PTE. LTD.
Tata Communications was established in 2008 as a subsidiary of Tata Group India, and it is focused specifically on today’s digital economy as a digital enabler that guides global enterprises to evolve and grow. Tata Communications International is the Singapore office in the Asia-Pacific region. With 25 years of expertise in its enterprise-enabled digital services that include cloud, Internet of Things (IoT), mobility, collaboration, security and network services, and cutting-edge technology, and by taking a solutions-oriented approach, Tata Communications has advanced to the next level of intelligence. Some of its well-known clients include Khimji Ramdas, Dr.Reddys, elseco and LINKSFIELD. It has won multiple accolades for its partnerships which include being declared a winner of the CC-Global Awards in 2021 in the Customer Experience Excellence category for the second time, and being recognised as a leader in Avasant SD-WAN managed services in 2021.
TELSTRA SINGAPORE PTE. LTD.
Telstra Singapore is a branch in the Asian region of an Australian headquartered company with more than 70 years of experience as a telecommunications and technology provider, offering a wide range of services which includes cloud solutions, mobility, programmable networks and enterprise collaboration tools. Telstra prioritised its international network with Asia as the centre which houses half the global population of internet users. Telstra focuses on the infrastructure that connects Asia globally, through digital technology consisting of software defined networks, cloud, security, and unified communications. It also offers a range of solutions built on its network leadership platform, and it owns and operates a subsea cable network in Asia to provide high-speed cables. Telstra is recognised for its alliances with CISCO, Microsoft, EQUINIX, vmware and GENESYS.
BT SINGAPORE PTE. LTD.
BT Singapore, which was incorporated in 1951, is a branch of the London-based BT company. BT Group is a communication services company that uses technology to deliver integral solutions, and it builds and operates networks that allow customers worldwide to make connections across more than 180 countries. It also offers fixed, mobile and converged connectivity solutions which include broadband, mobile, TV, networking, IT services, and related services and applications. It is comprised of organisational units that are customer-facing units to sell solutions to clients and investors, and its Global unit integrates, secures and manages network and cloud infrastructure and services for global corporations. It is recognised for its partnerships with estimable clients which include GXO Logistics Inc (‘GXO’), Discovery, Inc, Nokia, and Rackspace Technology to name a few.
EQUINIX SINGAPORE PTE. LTD.
EQUINIX Singapore is a branch of a USA-based digital infrastructure company that is known for uniting leading organisations in finance, mobility, manufacturing, healthcare, transportation, government, and education sectors, with a cloud infrastructural focus. EQUINIX Singapore is a part of the company’s Asia-Pacific data centres. It is one of the most connected network data centres in the Asia-Pacific region to house networks globally. It consists of five Equinix metro Singapore International Business Exchange (IBX®) data centres strategically located for its customers. EQUINIX Singapore is also the hub of one of Equinix’s Solution Validation Centers, where customers can test and implement their data centre, network and cloud methods, and IT infrastructure, to reduce risks and increase their profits. EQUINIX has trusted partnerships with clients that include Amazon Web Services, Google Cloud, Azure, Oracle and IBM Cloud.
VERIZON COMMUNICATIONS SINGAPORE PTE. LTD.
Verizon Communications is a major USA-based partnership company formed between Bell Atlantic Corp. and GTE Corp. in 2000. Today it is a global communications technology company offering digital services. Its global presence reaches 150 locations, one of which is Verizon Communications Singapore, which was incorporated in 1997 and is located in the APAC region. It provides technology, communications, information and entertainment products, and also offers voice, data and video services and solutions which include 5G, 4G LTE, Fibre Optic and Multi Edge Compute (MEC) through its networks and platforms. To strengthen business connections for its employees, it volunteers for recycling drives and charity walks. Verizon has been conferred many accolades for its technological solutions and services, which include RootMetrics’ network performance award for the 13th time, J.D. Power’s Wireless Network Quality Study category award, and the Most Awarded Wireless Provider award.
HKT GLOBAL (SINGAPORE) PTE. LTD.
HKT Global (Singapore) was incorporated in 2008 and is a branch in the Asia-Pacific region of a Hong Kong-based telecommunications service provider and innovator. It offers a wide range of services which includes broadband and local data, media entertainment, mobile communication, local telephony, international telecommunications, enterprise solutions and other telecommunications businesses such as customer premises outsourcing, equipment sales, consulting and contact centres.It also provides end-to-end solutions utilising technologies which include 5G, Internet of Things (IoT), cloud computing and artificial intelligence (AI) to speed up the digital transformation of enterprises. For its achievements it has received countless awards, which include Verizon Media’s Asia Big Chair Awards, Juniper Research’s Future Digital Awards -Telco Innovation, Carrier Community Global Telecom Club’s CC-Global Awards 2020, AfricaCom Awards 2020, and Telecom Review’s Telecom Review Excellence Awards 2020, to name a few.
Top Singapore Large Local Enterprises in Telecommunications Companies
SINGAPORE TELECOMMUNICATIONS LIMITED
Singapore Telecommunications is a Singapore-based communications technology group for the Asian markets. Its roots go back to the 19th Century, and phone services were part of its early business. Today it offers a variety of solutions that include smart cities, workforce mobility, data hosting, cloud, network infrastructure, analytics and cybersecurity. With 140 years of experience, Singapore Telecommunications operates 53 offices globally across 17 countries. The Singtel Group’s companies are Singtel, NCS, Trustwave, Innov8, Airtel, DataSpark, OPTUS, AIS, Globe, AMOBEE and Telcomsel. Singapore Telecommunications has won awards at the Asia Communication Awards 2021, the President’s Challenge Social Enterprise Awards 2021, the Sustainable Business Awards Singapore from 2020-2021, SIAS Investors' Choice Awards of 2021, HRM Asia’s HR Fest Awards 2020, Telecom World Awards 2020,Frost & Sullivan APAC Best Practices Awards from 2019-2020, and the Carrier Community Global Awards of 2020.
STARHUB LTD.
StarHub is a Singapore-based company that was incorporated in 1998 and has established its subsidiaries worldwide. It is known for its extensive mobile and fibre infrastructure and global partnerships to provide communication, entertainment and digital solutions and services. These include quality mobile and fixed services and communications solutions, including cyber security, artificial intelligence, data analytics, Internet of Things and robotics. Among its achievements are numerous accolades which StarHubs has received, including NetworkWorld Asia’s Readers’ Choice Product Excellence Awards and the Information Management Awards of 2018; the Global Initiatives Sustainability Business Awards Singapore of 2017; being ranked in Corporate Knights Global 100 as Singapore’s most sustainable telco; and being the world’s most sustainable Wireless Telecommunications Service Provider.
NERA TELECOMMUNICATIONS LTD
Nera Telecommunications is headquartered in Singapore and was incorporated in 1978. With 40 years of experience, it has an established global presence through subsidiaries in 16 countries. Nera Telecommunications is an IT infrastructure provider offering solutions that include wireless infrastructure networks such as Radio Access Network and Wireless Fidelity. It also offers network infrastructure solutions which include IP, Optical and Broadcast networks, cloud and data centres, network security, business continuity plans, and other solutions. Its achievements include a number of awards that include the SIAS Investors’ Choice Awards, Gemalto and Palo Alto Networks Awards and Certifications, and its trusted partnerships with Amazon webservices, Ericsson, Extreme Networks, Alcatel Lucent Enterprise, Microsoft, Infoblox and FORTINET, to name a few.
DIGILIFE TECHNOLOGIES LIMITED
Digilife Technologies, was formerly known as Sevak Limited. It is a Singapore-based Telecommunications and IT services provider that was incorporated in 1993. It focuses on Operator products and distribution services, Information Communications and Technology distribution and managed services, and mobile devices retail services. It also offers IT infrastructure services which include Cloud, IOT, Server consolidation, and Virtualisation. It has also extended its services towards Battery Electric Vehicles fleet management services. Digilife Technologies has established its presence globally through its subsidiaries and it has partnerships with well recognised global companies which include IBM, HP, SingTel, DELL, maxis, StarHub, NTT Communications, Tata, Microsoft Partner and TELKOMSEL to name a few.
TELECHOICE INTERNATIONAL LIMITED
Telechoice International is located in Singapore and was incorporated in 1998. It is a regional comprehensive provider and enabler of info-communications products and services for consumers and enterprises through its Personal Communications Solutions Services division, Info-Communications Technology Services division, and its Network Engineering Services division. Telechoice International is known for its data centres, strategic investments in communication and media and infrastructure technology businesses in Asia, Europe and the USA. It is recognised by awards such as the Singapore Corporate Awards in 2018 - for Best Investor Relations Award (Bronze) and being named runner-up for Securities Investors Association Singapore 16th Investors' Choice Awards’ Most Transparent Company Award in 2015. It also has partnerships with StarHubs, Samsung, Sony, ZTE, LG, mobile, OPPO and Huawei.
M1 LIMITED
Keppel Corporation’s Singapore-based subsidiary M1 was launched in 1997, as Singapore’s first digital network operator that was granted one of Singapore’s two nationwide 5G standalone network licences. It is also the first operator locally to offer 4G service, ultra-high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network. M1 provides a range of mobile and fixed communication services and solutions which include symmetrical connectivity solutions of up to 10Gbps, Internet of Things, managed services, cloud solutions, cybersecurity solutions and data centre services to consumers and businesses. M1’s achievements range from holding partnerships with Blacknut, Samsung, WSG, Huawei, StarHub and Haidilao, to having collaborations with Amazon Web Services, to being awarded the Contact Center Association of Singapore Awards’ Gold and Silver Awards in 2018, EXSA (Excellence Service) Gold and Silver Awards in 2017, and being declared a Patron of the Arts in 2018 to name a few.
NUCLEUS CONNECT PTE. LTD.
Nucleus Connect is an operating company based in Singapore for the active infrastructure of the all-fibre optic network, Next Generation Nationwide Broadband Network (Next Gen NBN) to homes and businesses. Nucleus Connect has a keen focus on the development of a vibrant and creative service eco-system using fibre optics for its Service Providers, and also offers services that aid in offering unlimited interactive and multimedia possibilities. It has partnerships with reputable companies such as ZTE and Huawei, with StarHub as its shareholder, and was honoured with Telecom Asia Awards’ Most Innovative Telecom Project Award in 2011.
MYREPUBLIC LIMITED
MyRepublic is a telecommunications operator for the Asia-Pacific region that is located in Singapore with an established presence in New Zealand and Australia. It offers fixed broadband plans and services, networking solutions for businesses, and mobile plans and services. Some of MyRepublic’s achievements include outdoing ViewQuest as the Fastest Singapore ISP in Oakla’s latest speedtest in January 2022, having partnerships with NTUC's SNACK in 2020, and with Inspira Enterprise in 2021, and it was a telco carrier for Sony's Xperia 5 smartphone.
BIGO TECHNOLOGY PTE. LTD.
Bigo Technology is a Singapore-based global technology company that was founded in 2014. It has established a global presence across 150 countries with 30 offices and 6 Research & Development centres. It utilises Artificial Intelligence technology to offer video-based products and services, technology solutions and AI research and production services. Bigo offers two video-based platforms that are Bigo Live - its global live-streaming platform, and Likee - its global short video creation platform. Significant milestones and achievements of Bigo include Likee winning 3 top awards on Google Play in 2017, and Likee has gained 100 million active users globally.
LIBERTY WIRELESS PTE. LTD.
Liberty Wireless is a Singapore-based mobile telecommunications company that was incorporated in 2014. It is known for its brand Circles Asia, a fully digital telco. Liberty Wireless offers its services through mobile operator M1’s mobile network to offer voice, messaging and data services, becoming the first MVNO operating in Singapore. Some of Circles Asia’s recognisable partners to name a few include Standard Chartered, American Express, Divedeals, Uber drivers, OBike and Carousell.
Top Singapore SMEs in Telecommunications Companies
ACTIVEO SINGAPORE PTE. LTD.
Activeo is a global France-based company known for its customer contact technological services. Activeo’s Singapore office, which was founded in 2012, focuses on providing business solutions and technologies to improve the operational and service performance of businesses. It provides digital expertise and end-to-end services which include lifecycle contact centre services, customer experience advisory services, and digital workplace transformation services. It also offers technological resources to clients from various sectors, including food and beverage, healthcare, and banking. It was recognised for its “white paper” (2017 edition) for the best team performance and trends in the industry for the Contact Center Association of Singapore (CCAS)’s Mystery Shopper Awards.It is also recognised for its partnerships with reputable clients such as Amazon, CISCO, GENESYS, ZOOM, Limebridge, LimeWell, Poly, Surfly, KeyReply and VERINT.
VODIEN INTERNET SOLUTIONS PTE. LTD.
Vodien Internet Solutions is a web-hosting service provider which was founded in 2002 in Singapore for the Asian region. With its expertise in web development, it offers 24/7 customer support and a wide range of services and solutions, including a domain division providing services to create websites for businesses, and a web hosting platform to allow clients to manage domains, websites and emails. It also offers an email hosting platform for personalised emails with its own domain name and virtual server hosting plans and related services. To provide website and domain security, Vodien Internet Solutions offers SSL certificates providing strong encryption. Some of its respected partners include Parallels, SGNIC, Panel, APNIC, vmware and ICANN.
UNABIZ NETWORK PTE. LTD.
Unabiz Network is a Singapore-based IoT service provider of both IoT solutions and services which was incorporated in 2016. The company champions OG solutions which include smart metering, asset and people tracking, asset management, and facilities management. It also specialises in sensor product management and design, and provides its expertise in Low Power Wide Area Network (LPWAN) to navigate IoT networks and protocols. It also offers a data platform with a wide selection of data collection and processing sensors. Unabiz Network has been featured by prominent media outlets which include Forbes, The Business Times, NIKKEI and IoT enterprise insights, and was awarded BCA’s Green and Gracious Builder Award, and the Supply Chain Asia Award in 2019.
KACIFIC BROADBAND SATELLITES LTD.
Kacific Broadband Satellites is a Singapore-based broadband satellite operator catering to consumers and business across 25 countries in the Pacific and South-East Asia regions. With its expertise and the investments made by its global infrastructure and telecommunications partners, Kacific Broadband Satellites provides broadband access using robust technologies and flexible business operations. Some of its partners are notable organisations which include ST Engineering, MARSH & MCLENNAN COMPANIES, KRATOS, BOEING, SKY Perfect JSAT Holdings Inc and SPACEX. It is also recognised for its global memberships such as Pacific Islands Telecommunications Association (PITA), Asia Pacific Telecommunity (APT), and Mastel Indonesia to name a few. Over the years it has accumulated a number of awards such as the INSEAD Alumni Association’s Business as a Force for Good Award in 2021, Asia-Pacific Satellite Communications Council’s Satellite Executive of the Year 2019, and the Best Digital Inclusion 2019 category award of Pacific ICT Awards, to name a few.
ASIA NETWORKS PTE. LTD.
Asia Networks was established in 1996 in Singapore as a wireless infrastructure solutions company. It is the exclusive owner and operator of Wi-Fi infrastructure and the built-in distributed cellular system at the Singapore Sports Hub. It delivers telecommunications solutions and services by building, operating and investing in the infrastructure networks that are necessary for modern-day telecommunications. Backed by Equis, Asia’s primary and independent infrastructure investment manager, Asia Network leases cellular infrastructure and maintenance services for wireless infrastructure sites to some of Singapore’s major telecommunication companies. These major companies are StarHub, SingTel, M1, Grid Communications and Singapore Sports Hub.
PACIFIC SYNERGY PTE LTD
Founded in 2001, Pacific Synergy is a Singapore-based provider of SMS messaging services over the internet, and it is recognised for setting up large-scale systems at some of the top mobile operators in the region. It includes features for messaging over custom Push Notification channels, the WhatsApp business, voice channels, API and also emergency communications systems and Artificial Intelligence-enabled systems. Pacific Synergy provides its expertise to reputed establishments that include KONE, SMRT Taxis, Heineken, Abbott, and Caterpillar, and also for the Singapore Government.
NOVOSOL PTE. LTD.
Novosol’s humble beginnings were established in the early 2000s when it took on projects for American and Latin telcos including the first 3G networks and mobile content solutions. It was incorporated in 2007 in Singapore. Novosol focuses on enhancing mobile video, creating new formats, and building a globally available video messaging platform. Targeting South-East Asian markets, Novosol has taken on projects offering its services through its moLotus platform to organisations to provide automated customer related services to its consumers. The moLotus offers services which include Automation API, mCard services for loyalty & membership cards, mRedeem services for coupon/redemption tracking, underwriting and Doc capture services, to name a few. Some of its clients are HSBC, Standard Chartered, L’Oreal Malaysia, DELL, TATA, Tabung Haji, American Express, Panasonic, and Star Plus. Some business enterprises and SME companies that utilise moLotus include Airtel, vodafone, indosat ooredoo, TM, celcom and digi.
BLUE WIRELESS PTE. LTD
Incorporated in 2015 and headquartered in Singapore, Blue Wireless is a wireless network service provider that offers 5G/LTE-based wireless solutions, enabling reliable and flexible connectivity for branches, retail sites, remote locations, serving enterprises and the maritime sector globally. Through its subsidiary Go Wireless, it is also a distributor and Elite partner for Cradlepoint, offering SD-WAN equipment, mobile data plans, local field services, and 24/7 management network connectivity services to the Asian markets. Serving more than 80 countries, some of its important clients to mention a few, include DHL, ST Engineering, IRON MOUNTAIN, KArcher, Coca-Cola, Nestle, Mitsui Chemicals, Shell, Vestas, Chevron, Canon, Adidas, Kate Spade, Coach, Volkswagen, Fiat, Carnival, Sydney Ferries and MPA Singapore.
RACKS CENTRAL PTE. LTD.
Racks Central is a Singapore-based data centre supplier, that was incorporated in 2012, and is backed by reputed partners, to ensure data integrity and to provide carrier grade data centre solutions, cloud and network infrastructure services, and necessary IT hosting, security and connectivity needs to enterprises, service providers and telecommunication carriers across the Asian region. Racks Central partners with platform resellers such as Amazon Web Services and Microsoft Azure Cloud, referrals and resellers. It also partners with consulting partners focusing in Business Continuity Planning, Security Operations Centres, Audit and Compliance for IT,Disaster Recovery Planning and Execution and Financial regulatory frameworks such as IBTRM, TVRA, BCM, ISO 27001 and SS507/564. It is interested in new ventures with partners from the civil, mechanical and electrical engineering sectors.
ASIA ACCESS TELECOM PTE LTD
Headquartered in Singapore, Asia Access Telecom was established in 2000 and is known for its sole focus on voice technology. It provides communication solutions, video conferencing services, data and voice conferencing services, data connectivity services, and unified cloud communication services through its strategic partnerships with leading international carriers such as PCCW Global, Telstra, TM Global, Colt and V-Cube.
Top Singapore Fastest growing companies in Telecommunications Sector
ZENLAYER (SINGAPORE) PTE. LTD.
With emerging digital markets in South-East Asia, Zenlayer’s Singapore office was established in 2019 as the regional headquarters of the US-based company. Zenlayer Singapore provides edge cloud network services, delivering network connections through partnerships with trusted regional service providers, speeding up data transmission and avoiding public internet congestion. Due to the growth of gaming hotspots and the media and entertainment sectors in the digital market, Zenlayer Singapore offers Infrastructure services and platform products which include edge data centre services, bare metal cloud services, and IP transit services, plus a content delivery network platform, and the Zenlayer global accelerator platform. It has trusted partnerships with Singtel, StarHub, M1, Telkom Indonesia, XL Axiata, TM, celcom, CAT, Globe, VNPT and Telenor Group. Zenlayer has accumulated a number of awards which include the MEF’s 2017 Awards Finalist, Equinix’s Top APAC Reseller (Global) for 2018, and being named the “Top 10 Hot SD-WAN startup” by Network World.
TPG TELECOM PTE. LTD.
TPG Telecom is a partnership company formed by TPG and Vodafone Hutchison Australia in 2020, as a fixed broadband provider in Australia. Using end-to-end network infrastructure and fibre optic networks, TPG Telecom provides a wide range of communication services which includes NBN, ADSL2+,telephony services, Fibre Optic and Ethernet broadband access, SIM Only Mobile plans, and various business networking solutions to consumers, the government, SMEs, and large enterprises. It has extended its connectivity services to the USA and Asia with the aid of the international PPC-1 submarine cable. For its exceptional communication services, it has won numerous awards which include Finder Awards in 2020, the WhistleOut award in 2018, Canstar Blue’s award, and Money Magazine’s awards.
TELEINDIA NETWORKS SINGAPORE PTE. LTD.
TeleIndia Networks Singapore is the subsidiary of an Indian company, and was established in 2019 for the APAC region. TeleIndia Networks started its operations as a service provider with wireless equipment installation services, and has gradually evolved to offer its technical expertise in multiple networking domains & technologies, which include commissioning, testing, network integration, providing consultancy, and as an OEM’s equipment reseller and submarine networks to provide global communication. TeleIndia Networks is recognised for its well-known clients which include CISCO, NOKIA, ALCATEL SUBMARINE NETWORKS, ADVA and Vodafone, to name a few.
TELCO INFINITY COMMUNICATION PTE. LTD.
Telco Infinity Communication is a branch of a Bangladesh-based company that was established in Singapore and the UAE in 2019. It is an international service provider known for providing VOIP telecommunications, SMS services and email marketing services to service providers and businesses worldwide, utilising advanced cellular technologies.
UCLOUDLINK (SINGAPORE) PTE. LTD.
UCloudlink Singapore is a branch of the UCloud Group and was established as a mobile technology company in 2017. It is known for providing the best global mobile data services based on Cloud SIM technology, and allows users to gain access to mobile data traffic allowance shared by network operators. It caters to mobile data users, mobile virtual network operators (MVNOs), handset and smart-hardware companies, and mobile network operators (MNOs). In 2014 it launched two of its own brands - GlocalMe and Roamingman; and it created Hyperconn, which is an advancement from its own CloudSIM technology and a universal solution that uses patented technology. Some of its well-reputed partners include JetStar, Cathay Pacific, HongKong Airlines, asiacloud, EASCO, Trip.com and Skyberry, to mention a few.
BLUE WIRELESS PTE. LTD.
Incorporated in 2015 and headquartered in Singapore, Blue Wireless is a wireless network service provider that offers 5G/LTE-based wireless solutions, enabling reliable and flexible connectivity for branches, retail sites, remote locations, serving enterprises and the maritime sector globally. Through its subsidiary Go Wireless, it is also a distributor and Elite partner for Cradlepoint, offering SD-WAN equipment, mobile data plans, local field services, and 24/7 management network connectivity services to the Asian markets. Serving more than 80 countries, some of its important clients to mention a few, include DHL, ST Engineering, IRON MOUNTAIN, KArcher, Coca-Cola, Nestle, Mitsui Chemicals, Shell, Vestas, Chevron, Canon, Adidas, Kate Spade, Coach, Volkswagen, Fiat, Carnival, Sydney Ferries and MPA Singapore.
SUPER SEA CABLE NETWORKS PTE. LTD.
Super Sea Cable Networks was incorporated in 2013 and is a Singapore-based Information and Communications Technology infrastructure owner, operator, provider and partner of connectivity services which include PoP to PoP regional connectivity solutions from Singapore to Malaysia and Indonesia. It has strategic partnerships with businesses that require Super Sea Cable Networks’ commitment as a licensee for its submarine cable system to the emerging digital markets. Some of these well-reputed partners include Epsilon, Allo Technology and Telin Singapore.
KACIFIC BROADBAND SATELLITES LTD.
Kacific Broadband Satellites is a Singapore-based broadband satellite operator catering to consumers and business across 25 countries in the Pacific and South-East Asia regions. With its expertise and the investments made by its global infrastructure and telecommunications partners, Kacific Broadband Satellites provides broadband access using robust technologies and flexible business operations. Some of its partners are notable organisations which include ST Engineering, MARSH & MCLENNAN COMPANIES, KRATOS, BOEING, SKY Perfect JSAT Holdings Inc and SPACEX. It is also recognised for its global memberships such as Pacific Islands Telecommunications Association (PITA), Asia Pacific Telecommunity (APT), and Mastel Indonesia to name a few. Over the years it has accumulated a number of awards such as the INSEAD Alumni Association’s Business as a Force for Good Award in 2021, Asia-Pacific Satellite Communications Council’s Satellite Executive of the Year 2019, and the Best Digital Inclusion 2019 category award of Pacific ICT Awards, to name a few.
RED ONE PTE. LTD.
Red One is a Singapore-based branch of the Malaysian company Red One Network, that was established in 2012 as the first MVNO in Malaysia known for providing mobile postpaid services. Red One Singapore is a Mobile Virtual Network Operator (MVNO) and offers mobile services with the aid and partnership of a local network provider StarHub. These mobile services include mobile postpaid services, IDD and Roaming services, and SMS and Call services from Singapore to Malaysia. It has been featured in both The Strait Times and The Business Times for its accomplishments in the Asian region and globally.
ACTIVEO SINGAPORE PTE. LTD.
Activeo is a global France-based company known for its customer contact technological services. Activeo’s Singapore office, which was founded in 2012, focuses on providing business solutions and technologies to improve the operational and service performance of businesses. It provides digital expertise and end-to-end services which include lifecycle contact centre services, customer experience advisory services, and digital workplace transformation services. It also offers technological resources to clients from various sectors, including food and beverage, healthcare, and banking. It was recognised for its “white paper” (2017 edition) for the best team performance and trends in the industry for the Contact Center Association of Singapore (CCAS)’s Mystery Shopper Awards.It is also recognised for its partnerships with reputable clients such as Amazon, CISCO, GENESYS, ZOOM, Limebridge, LimeWell, Poly, Surfly, KeyReply and VERINT.
