Top Hospitality Companies in Indonesia

The hospitality industry in Indonesia has experienced significant growth and success in recent years, driven by a range of factors including government initiatives, industry growth, and technological disruptions. In this article, we will explore key statistics from 2022, factors contributing to the industry's growth and success, key trends, challenges, and the future outlook for this dynamic sector.

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CompanyHeadcountContactDescriptionDecision Maker
TRAVELOKA3,160 +65 6535 0302
axes.support@traveloka.com

We dont innovate for the sake of innovation, we utilize technology to simplify peoples lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users travel aspirations so they can enjoy their lives, their way.

GNV CONSULTING138 +62 816-1442-486
info@gnv.id

GNV Consulting is widely recognized as one of the leading consulting firms providing non-attest services for tax, customs and related trade regulatory issues in Indonesia. The Firm was established by experienced professionals who previously held senior position (as Partner or Director) in Big Four and major consulting firms. GNV Consulting serves a broad range of multinational companies engage in various industries or business lines, such as trading and manufacturing, energy and resources, banking and financial services, telecommunication, media, technology, hospitality, property/real-estate company, breeding and feed mill, various services and many more. Our tax and customs advisory team comprise of individuals with professional certification and licenses as tax and customs consultants and Tax Court attorneys. Awards and Recognition: • Asia Tax Awards 2017 by the International Tax Review: Asia Tax Disputes & Litigation Practice Leader Finalist • Recommended Tax Firm 2018 in Indone…

TELKOM UNIVERSITY2,866 +62 22 7566456
info@telkomuniversity.ac.id

Telkom University is one of the most prominent and most modern private universities in Indonesia. The fast growth of ICT (Information and Communication Technology) combined with the cultural diversity of Indonesia leads Telkom University to focus on ICT-based education and research in the field of engineering, business, and creative industry. Telkom University was launched on 14th August 2013, a merger of four higher education institutions belonging to PT Telekomunikasi Indonesia Tbk, which is the biggest telecommunication corporate owned by Indonesia Government. The grand launching was held on 31st August 2013 by the Minister of Education and Culture – Professor Mohammad Nuh, the CEO of Telkom Group – Dr. Arief Yahya, and the Chairman of Telkom Foundation – Johni Girsang, M.Sc. By the spirit of “Creating the Future”, within six years after establishment, Telkom University has turned up to be a world-class university consisting of 7 faculties (schools) and 31 programs (departments) f…

ULTIMA ASIA TEKNOLOGI, PT44 +62 21 50917999
sales@ultimaasia.com

Formerly known as PT. Micros Fidelio Indonesia since the year 2005, PT. Ultima Asia Teknologi establishes itself in the year 2017 after it was acquired by PT. Ultima Globalindo, an investing company.   PT. Ultima Asia Teknologi retains its former status as Oracles partner in selling its best selling hospitality product, MICROS-Fidelio PMS system and several other systems related to hospitality and F&B. As a partner of the worlds leading hospitality system in the service industry, PT. Ultima Asia Teknologi challenges itself to deliver top notch local service to its Indonesian customers, be it old or new customers seeking the program.

ATI BUSINESS GROUP921 +62 21 3502072
sales@atibusinessgroup.com

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand. ATIs singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology. We believe our success has only been achieved by always listening carefully to our Clients business needs and by building an effective working partnershi…

HYPERNET TECHNOLOGIES350 +62 21 29393939
info@hypernet.co.id

Founded in 2007, PT Hipernet Indodata is a Managed Service Provider (MSP) of information services and technology that can be fully tailored to customer needs. With a commitment to always providing the best information and technology for Indonesia, Hypernet present to answer the various needs of information and technology that never stops evolving. Hypernet is committed in providing information services and technology in a wide variety form of service: internet connection, information infrastructure and technology, integrated systems, unified communication, cloud solutions, and professional services. Hypernet has been serving more than 2000 customers in Indonesia in various industries, such as hospitality, finance, food and beverage, fashion, transportation, property, education, automotive, technology, and infrastructure. The company also partners with trusted and reliable technology company such as Microsoft, Huawei, Cisco Meraki, Engenius, Ruckus, etc. to ensure the quality of the…

KAJA GROUP105 +62 361 8482150
grocafekitsune@kaja-group.com

KAJA Group (PT Kharisma Anugrah Jawara Abadi) was established in 2017 with a vision to become the leading luxury lifestyle group in SE Asia, KAJA Groups philosophy is rooted in strong design and conceptual aesthetics paired with exemplary service standards to deliver memorable experiences for each and every one of our customers. Be it by partnering with established global brands or in developing our own homegrown concepts, KAJA Group works with passion & integrity to create forward-thinking innovative lifestyle establishments in Jakarta, Bali and beyond.

JAKARTA EXPERIENCE BOARD108 +62 21 22908800
hello@jxboard.co.id

Pada 2020, PT Jakarta Tourisindo bertransformasi dan mengusung brand baru yaitu Jakarta Experience Board sebagai identitas baru perusahaan. Terdapat tiga pilar yang menjadi bisnis utama perusahaan diantaranya perhotelan dan pariwisata, ekonomi kreatif dan beautifikasi kota. JXB berkomitmen untuk menjadi penyedia pariwisata terintegrasi melalui enam sub-brand, diantaranya JXSpace, JXLive, JXStay, JXPlore, JXTaste dan JXStore. Adapun tujuh hotel yang saat ini berada di bawah manajemen PT Jakarta Tourisindo adalah sebagai berikut: 1. Grand Cempaka Business Hotel, Jl. Letjend Suprapto, Jakarta Pusat. 2. Grand Cempaka Resort & Convention, Jl. Raya Cipayung Km.17 Cipayung, Bogor. 3. COne Hotel Cempaka Putih, Jl. Letjend Suprapto, Jakarta Pusat. 4. COne Hotel Pulomas, Jl. Jend. A. Yani, Jakarta Timur. 5. dArcici Hotel Plumpang, Jl. Plumpang Raya, Jakarta Utara. 6. dArcici Hotel Sunter, Jl. Sunter Permai Raya, Sunter Paradise, Jakarta Utara. 7. dArcici Hotel Cempaka Putih beserta fasilitas pe…

PT PP PROPERTI TBK637 +62 21 87792734
investor.relations@pp-properti.com

As a property developer in Indonesia, PT PP Property Tbk is a subsidiary of PT PP (Persero) Tbk and BUMN (Badan Usaha Milik Negara) that have been experienced in the field of construction services, realty and property, EPC and investment since 1953. Now, our focus is on managing a diverse portfolio of housing, offices, apartments as well as retail and commercial property in the industrial sector in Indonesia. With the vision of Becoming a Leading Developer Big 5 in Indonesia“, which adds value to the stakeholders and environmental care, we are determined to develop the products and services of superior properties so that the residents can grow with healthy mind and soul. It is our firm decides to become mission, as our contribution to building a better Indonesia.

PT. LIPPO KARAWACI, TBK1,642 +65 9500 0000
ir@lippokarawaci.co.id

Listed on the Indonesia Stock Exchange, PT Lippo Karawaci Tbk (LPKR) is Indonesias leading real estate and healthcare company by revenue, with a presence in 44 cities and US$3.6 billion in assets across the archipelago. Our core business comprises property development and management, healthcare, lifestyle malls, and hospitality. LPKR develops and manages residential, commercial, industrial and mixed-use developments primarily in Java and Sulawesi, including at our flagship township Lippo Village in Tangerang. Through our two publicly listed subsidiaries, PT Lippo Cikarang Tbk and PT Gowa Makassar Tourism Development Tbk, we also develop and manage the townships of Lippo Cikarang in Bekasi and Tanjung Bunga in Makassar. Aside from property development, LPKR manages Indonesias largest private hospital network through our publicly listed subsidiary, PT Siloam International Hospitals Tbk, which operates 41 hospitals in 30 cities nationwide. In addition, LPKR is Indonesias largest mall …

POLITEKNIK PARIWISATA LOMBOK (PPL)127 +62 370 6158029
info@ppl.ac.id

Politeknik Pariwisata Lombok (PPL) is a vocational higher education institution in the field of tourism and hospitality, based on Indonesian cultural values. Politeknik Pariwisata Lombok is one of the Ministry of Tourism of the Republic of Indonesias Technical Implementation Units that is responsible to train tourism professionals to international standards.

MATANA UNIVERSITY102 +62 812-8777-5999
info@matanauniversity.ac.id

Matana University began operations in August 2014, located at Matana University Tower, Gading Serpong, Tangerang - Banten with 10 Study Programs. We are committed to producing graduates, those are professionals in their fields, entrepreneurial, creative, innovative, and possess right and strong characters. Our core values are INTEGRITY, STEWARDSHIP, & RESPECT. We appreciate everyone who joins us as a special individual that also value our three qualities. Vision To become a reliable university with a global perspective, that plays important roles in continuously improving science quality to the higher level, which is a gift of God for the welfare of mankind. Mission To prepare and educate the next generations to become full-hearted people and skillful in their fields, and have entrepreneurial skills, those are capable to contribute in the global business. Lets join us and be part of Matana University big family, The right place for creating a better education for the future excellen…

PT PARAMOUNT ENTERPRISE INTERNATIONAL867 +62 818-0633-7999
digitalcare@paramount-land.com

PT Paramount Enterprise International is a diversified group of companies based in Gading Serpong, Tangerang, Indonesia. With urban real estate development as core to business activities, Paramount envisions itself as a faithful steward in building a better future for all. Through our dedication to research and development, our business notion is to serve societys present-day needs, as well as those needs that will arise in the future. Therefore, we make sure that all our developments, including city infrastructure like water treatment and transport, are developed using state-of-the-art research and analysis, presenting to our communities a sustainable future. This means our urban developments are designed with the potential to adapt to long-term societal changes one of the most important concepts for a burgeoning nation like Indonesia. Business Units Include: - Paramount Land - Bethsaida Hospital - Parador Hotels & Resorts - Matana University - Indomarind - BaliBarra

FINNS BALI316 +62 811-3882-015
reservations@finnsbali.com

Founded in 2010 and based in Bali, Indonesia. Finns Bali has rapidly grown and is currently the parent company to Finns Beach Club, Finns VIP Beach Club, Finns Recreation Club, Body Temple Spa, Cubby House Kids Club, and more. The group is focused on creating experiences for those who live and travel to Bali, whether you stay or play with us. We create timeless memories by sharing our passion for what we do, our love of Bali and the kindness with which we treat our guests, our community and each other. One Vision, One Team, One Goal.

TRAVELIO382 +62 21 80600904
hello@travelio.com

Travelio is an online short to medium term home rental operator based in Indonesia. The types of accommodations we cover ranges from apartments, villas and houses. Travelio doesnt hire employees. We hire open-minded, disciplined entrepreneurs who are against the norm – imaginative, independent and self-driven individuals who believe in providing a platform that allows travel to be an easily accessible and fun experience to the public while equally benefiting our accommodation partners. As a member of Travelio Team, you will not only capitalize your skillsets but also unlock other potentials influenced by our dynamic workforce and transparent management team. Our team comprises of young and experienced individuals with a large chunk either in the digital or hospitality industry who understands that the overall purpose is to disrupt the accommodation booking industry through our social mission. Join us at Travelio, where every bit of work makes a difference and development of each r…

PRIMA HOTEL INDONESIA169 +62 21 85909227
info@primahotelindonesia.com

PT. Prima Hotel Indonesia (PHI) is founded in 2015 with a vision to build and operate traveller-friendly hotels ranging from budget to 4-star hotels. Currently, own and manage 9 hotels in the Geater Jakarta area. The long term plan is to build hotels all over Indonesia. WE OWN, WE BUILD AND WE MANAGE OUR HOTELS

CITILINK INDONESIA1,635 +62 804 108 0808
refund.involuntary@citilink.co.id

Citilink Indonesia has become the fastest growing airline in Indonesia since 2011 at the time when it took the first Airbus A320 aircraft and accelerated growth as part of Garuda Groups effort to compete aggressively on the budget traveler segment. PT Citilink Indonesia is a subsidiary of Garuda Indonesia which based on the Natakusumah Notarial Deed No. 01 dated January 6th, 2009 in Sidoarjo, East Java. The deed of establishment was approved by Ministry of Law and Human Rights (Kemenkunham) under approval letter No. AHU-14555.AH.01.01 year 2009 dated April 22nd, 2009. Citilink Indonesias shareholder at the time of its establishment was 67% PT Garuda Indonesia (Persero) Tbk. (Garuda) and 33% PT Aerowisata (Aerowisata). Since May 2011, Citilink Indonesias flight was managed by Garuda Indonesias Strategic Business Unit (SBU) which operated under Garudas AOC and using Garuda flight number. In accordance to the Deed No. 23 dated January 13th, 2012 about changes in capital deposits an…

OKHOME89 +62 812-1187-6716
cs@okhome.id

OKHOME aims to drive people to spend their time on more meaningful matters as we believe that time is a limited source. OKHOME is a tech-based lifestyle platform startup currently focusing on hospitality service in both B2B and B2C markets. Founded in 2017, We aim to help people achieve a better quality of life by providing superior services to become your home needs assistant. By leveraging innovative solution technology and human resource management, we make our customers lives better and better every day. We care about our partners rights and their quality of life. So when you use OKHOME, you are helping our partners as well their quality of life & their rights as a human being. OKHOME has a flat culture where age, originality, education, family, and others does not matter but where your goal, vision, and ability matter. Find out more our journey through Www.okhome.id Instagram : @lifeatokhome Joining our team Www.okhome.id/careers Follow us on our social media Instagram :…

MYROBIN.ID174 +62 812-8900-9300
support@myrobin.id

Made and based in Indonesia, we provide on-demand, pre-screened, flexible workforce to businesses within 24 hours. With more than 2.6 million workers in our community, we are streamlining the staffing process to ensure trust, commitment, and flexibility required in The New Normal. MyRobin is changing the lives of 100 million workers in Indonesia with benefits including payday loans that boost retention and satisfaction. We cater to a wide variety of roles, logistics, warehousing, telesales, customer service, F&B, hospitality.

HOTEL MULIA SENAYAN1,048 +62 21 5747777
info.jakarta@hotelmulia.com

Located in the heart of Jakarta, the five-star, 40-storey Hotel Mulia Senayan boasts 996 tastefully decorated and well-appointed rooms and suites to satisfy the needs of both the business and leisure traveler alike. The hotel commands unobstructed views of 18-hole Senayan Golf Course and Jakartas skyline with easy access from the toll road to Soekarno-Hatta airport which can be reached from the hotel in 25 minutes.

Top Hospitality Companies in Indonesia

Key Statistics from 2022

In 2022, Indonesia's gross domestic product (GDP) is projected to grow by 5.3%, according to the World Bank. This growth is expected to continue to drive the hospitality industry, which has been a key contributor to Indonesia's economy in recent years. In terms of employment, the industry provides jobs to over 12 million people, making it one of the largest employers in the country. The total value of tourism revenue in Indonesia in 2022 is projected to reach $32 billion, an increase of 10% from the previous year.

Factors Contributing to its Growth and Success

One of the key factors contributing to the growth and success of the hospitality industry in Indonesia is government initiatives. The Indonesian government has implemented a range of policies and programs to support the industry, including increasing funding for tourism promotion, expanding infrastructure to support the growth of the industry, and implementing measures to improve the quality of hospitality services in the country.

Another factor contributing to the industry's growth is the increasing number of tourists visiting Indonesia. The country's natural beauty, cultural diversity, and rich history have made it a popular destination for international tourists. This has driven innovation in the industry, and has created opportunities for companies to develop new and innovative hospitality services.

Industry Growth and Comparison to Previous Years

The Indonesian hospitality industry has shown strong growth in recent years. In 2022, the total value of tourism revenue in Indonesia is projected to reach $32 billion, an increase of 10% from the previous year. This growth has been driven by a range of factors, including increasing numbers of tourists visiting Indonesia, favorable government policies, and the expansion of infrastructure to support the growth of the industry.

In comparison to previous years, the Indonesian hospitality industry has shown steady growth. In 2019, the total value of tourism revenue in Indonesia reached $19.6 billion, an increase of 3.5% from the previous year. While the industry experienced a decline in 2020 due to the COVID-19 pandemic, it has rebounded strongly in 2022.

Key Trends including Technological Disruptions

One of the key trends in the Indonesian hospitality industry is the adoption of new technologies, particularly in the area of online booking and payment systems. Many hotels and resorts in Indonesia are investing in technology to improve the customer experience and make it easier for customers to book and pay for hospitality services.

Another trend is the increasing demand for sustainable hospitality services. Many customers are becoming more environmentally conscious, and are seeking out hotels and resorts that are committed to sustainability and minimizing their environmental impact.

Challenges

Despite the strong growth and success of the hospitality industry in Indonesia, there are also a number of challenges that the industry faces. One of the biggest challenges is the need for investment in infrastructure. While the Indonesian government has implemented measures to expand infrastructure to support the growth of the industry, many areas still lack adequate infrastructure, which can make it difficult to provide high-quality hospitality services.

Another challenge is the need for investment in workforce development. While there are many skilled workers in the hospitality industry in Indonesia, many also lack the training and skills needed to provide high-quality hospitality services that meet the needs of international customers.

Future Outlook

The future outlook for the hospitality industry in Indonesia is generally positive, with strong growth projected in the coming years. The industry is expected to continue to benefit from government support, as well as from the increasing demand for sustainable hospitality services and the growing popularity of Indonesia as a tourist destination.

One area of potential growth is in the development of sustainable hospitality services. Many customers are becoming more environmentally conscious, and are seeking out hotels and resorts that are committed to sustainability and minimizing their environmental impact. This presents an opportunity for hotels and resorts to differentiate themselves and appeal to a growing customer base.

Another area of potential growth is in the development of niche hospitality services. While Indonesia is known for its natural beauty and cultural diversity, there are also many other unique and interesting aspects of the country that could be developed into hospitality services. For example, the country's rich culinary traditions could be leveraged to develop food and beverage tourism, or the country's traditional arts and crafts could be developed into cultural tourism.

Conclusion

In conclusion, the hospitality industry in Indonesia has experienced strong growth and success in recent years, driven by a range of factors including government initiatives, industry growth, and technological disruptions. While there are also challenges that the industry faces, the future outlook for this sector is generally positive, with opportunities for growth in areas such as sustainable hospitality services and niche tourism. Indonesian hospitality companies will need to continue to innovate and adapt to remain competitive and capitalize on these opportunities in the coming years.

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By Melissa Goh
Published on 12 May 2023