Overview
Lodging, F&B and leisure activities key pillars of the hospitality industry
A well-established hospitality industry is one of the critical success factors that has helped Singapore transform itself into a major business and travel hub of Asia. As per SingStat and Singapore Tourism Board (STB) statistics, the hospitality industry’s contribution to the country’s GDP - resulting from accommodation, food and beverage (F&B) services, and tourist receipts from sightseeing, entertainment and gaming - was at 3% as of 2019. However, due to the adverse impact of COVID-19, this fell to 2% in 2020.
Accommodation, F&B and leisure activities are the main revenue sources of Singapore’s hospitality industry. In terms of lodging services, hotels play a vital role within the industry. As per survey results from Horwath HTL, 63% of the hotel income in Singapore was generated through room revenues and 31% from F&B in 2018. The percentage share of revenue derived from rooms was much higher for low-end hotels (78%) and lower for high-end luxury hotels (55%). Prior to the pandemic, in 2019, the standard average occupancy rate of Singapore hotels was at 87%, which was the highest since 2007.
As per the statistics from STB, total tourism receipts related to the hospitality industry (accommodation, F&B, sightseeing, entertainment and gaming) totalled SGD 14 billion in 2019, which fell 83% YoY to SGD 2 billion in 2020. Around 43% of total tourism receipts related to the hospitality industry were derived from sightseeing, entertainment and gaming services, 39% from accommodation and 18% from F&B during 2019.
Hospitality industry highly dependent on international travellers to Singapore
Singapore’s hospitality industry is highly dependent on leisure and business travellers to the country, as domestic demand is relatively small. As per IDeaS Advisory Services research, prior to COVID-19, domestic demand only accounted for less than 10% of total hotel revenue in the country. Domestic demand is mainly derived from staycations during weekends and holidays, personal events like weddings and parties, and business events and meetings.
STB statistics show that Singapore welcomed 19 million international visitors to the country in 2019, of which around 58% were leisure-driven, and around 13% were for general business and Meetings, Incentives, Conferencing, Exhibitions (MICE) purposes. As per STB, around 53% of the overall visitors to the country stayed at hotels and another 31% lodged at other forms of paid accommodations during 2019. In 2021, due to the pandemic situation, visitors to Singapore were down to just 330,000, which led to a significant loss of business for the hospitality industry.
Singapore is one of the top MICE destinations across the globe and hosts various world-class events, which attract business travellers to the country. As per Singapore Tourism Analytics Network (STAN), Singapore hosted 682 STB-supported MICE events in 2019, a steady increase from the 525 events recorded in 2017. However, the number of these events fell to just 62 in 2021, due to the impact of COVID-19.
Key Trends
Pandemic casts strong negative impact; however, government initiatives helped industry stay afloat
Singapore’s hospitality industry was severely affected by the pandemic, due to restrictions related to COVID-19, and the industry’s dependency on international visitors and MICE events, which were impacted by the pandemic. As per STB statistics, total room revenues of Singapore hotels fell to SGD 980 million in 2021, from around SGD 4 billion recorded in 2019. The standard average occupancy rate was down to 57% in 2020 and 56% in 2021, from 87% in 2019. The standard average room rate (ARR) fell from SGD 221 in 2019, to SGD 154 in 2020, and marginally increased to SGD 158 in 2021.
STB data shows that tourism receipts related to F&B were down 82% YoY to SGD 454 million in 2020, from SGD 2,497 million in 2019, while sightseeing, entertainment & gaming related receipts decreased 84% YoY to SGD 951 million in 2020, from SGD 5,997 million in 2019.
As per comments from hospitality industry players, demand during 2020 and 2021 was largely from government business for quarantine purposes, domestic demand for staycations mainly during weekends and holidays, and long-stay corporate customers.
Budgetary initiatives from the government aimed at supporting industries affected by COVID-19 included temporary cash-flow relief, suspension of contractual obligations for an initial period of six months, job support schemes, property tax rebates and waived-off license fees for hotels. The STB launched the SingapoRediscovers Vouchers program for citizens, worth SGD 320 million, to stimulate domestic demand for hotel stays, tours and attractions. Though none of these initiatives were sufficient to make up for the lost revenues from international visitors, they helped the hospitality industry to cope with the adverse impact of COVID-19.
Full recovery remains distant, despite initiatives to revive hospitality industry
Singapore launched its Vaccinated Travel Lane (VTL) program for international visitors in November 2021, which allows vaccinated travellers from selected countries to enter Singapore without quarantine or stay-home notice. This is one of the significant steps taken by Singapore to reopen its borders. As of January 2022, 24 countries are actively part of this VTL program.
Though the number of visitors improved from November 2021 onwards, the country is yet to see the full benefit of this program, as new ticket sales for VTL flights were suspended for nearly a month between December 2021 and January 2022, and the number of arrivals to Singapore was limited to 5,000 per day in January 2022, due to fears over spreading of the Omicron variant.
Singapore is also continuing to add new hospitality infrastructure to lure visitors. For example, the Museum of Ice Cream and SkyHelix Sentosa were opened in 2021. Further, Marina Bay Sands and Resorts World Sentosa are working on a major expansion project, worth SGD 9 billion, to add new attractions in the future.
As per research from Coldwell Banker Richard Ellis (CBRE), the hotel room pipeline in Singapore is expected to grow at a CAGR of 2% between 2021 and 2025, which is lower than the 4% CAGR recorded between 2014 and 2019. The research further shows that 90% of new supply in 2022 would result from upper-midscale and luxury segment projects. Comments from hotel industry players confirm that the return on new investments in the boutique hotel segment is less attractive, due to higher real estate prices and wage inflation.
Singapore’s hospitality industry is facing strong competition from neighbouring countries like Indonesia, Vietnam and Thailand. Though competing nations offer many diverse holiday experiences, Singapore's strong hospitality infrastructure and business friendliness are supporting the country to sustain its competitive position.
Key Statistics
- As per data from STB, the number of gazetted hotels (i.e. those inspected and approved by STB) remained flat at 262 in 2020 compared to 2019, and declined to 247 in 2021
- As per STB statistics, revenue per available room (RevPAR) of Singapore’s hotel industry fell to SGD 89 in 2021, against SGD 192 in 2019, driven by declines in both occupancy (2021: 57%, 2019: 87%) and ARR (2021: SGD 158, 2019: SGD 221)
Top Singapore MNCs in Hospitality Sector
GRAND HYATT SINGAPORE
Grand Hyatt hotels belong to the Hyatt Hotels Corporation that was founded in the USA in 1957. Grand Hyatt Singapore is a Hyatt Hotels property in the Asia-Pacific region, and was incorporated in 1978. It offers high-quality service within a multicultural environment, with a fine dining restaurant offering local signature dishes and luxury rooms with Grand beds and spa-inspired bathrooms. There is also a Grand club for rest and relaxation, with the highest-quality luxury rooms, daily continental breakfast and specially-crafted cocktail hours. Guests can enjoy a luxury spa and 24-hour fitness centre with state-of-the-art equipment and a pool. Grand Hyatt Singapore offers facilities as a venue for gatherings, meetings, occasions and events, and Hyatt Corporation has been listed a winner for various categories by both Forbes and Fortune magazines. Grand Hyatt has won plenty of awards which include the Business Traveller’s Best Business Hotel Brand in the World in 2015, and also many awards in the Asia-Pacific region.
FOUR SEASONS HOTEL SINGAPORE
Four Seasons Hotel Singapore is a part of the Canada-based Four Seasons Hotels and Resorts. Four Seasons Hotel Singapore was established in 1993 and is located on Orchard Boulevard, boasting panoramic views from its rooftop pool. It offers a wide range of accommodation options and its dine-in facilities include the award-winning Jiang-Nan Chun restaurant and One-Ninety Restaurant for local signature dishes. To unwind, Four Seasons Singapore offers its luxury spa, and is also a venue to host weddings, meetings and events. The hotel organises customised tours with a guide from hotel staff to see Singapore’s cultural gems, including cultural shophouses in the Joo Chiat and Katong neighbourhoods, the Newton Food Centre for hawker-style cuisines and a stroll to the Singapore Botanical Gardens for memorable sights. Due to the COVID-19 pandemic, Four Seasons Singapore also offers COVID-19 testing services for its guests to ensure health and safety.
SHANGRI-LA HOTEL LIMITED
Shangri-La Hotel Singapore was the first hotel established in 1971 of the Shangri-La Group which belonged to The Kuok Group, established in Malaysia in 1949. Shangri-la Hotel Singapore features elegant guest rooms and suites across three different wings, serviced apartments and condominium units. It boasts landscaped gardens, a pool, Singapore’s first Chi-The Spa for holistic treatments, recreational facilities, and a business centre. Shangri-La Singapore offers dine-in restaurants: the Shang Palace known for Cantonese cuisine; The Line serving an 88 dishes menu; the Waterfall Ristorante Italiano for Italian classics; the Nami which offers authentic Japanese cuisine; and Shangri-La’s Safiya serving a true Middle-Eastern style menu. Shangri-La Singapore is recognised globally for its awards from Booking.com, Expat Living, the Business Traveller Awards’ Best Business Hotel Award in 2020, and the M & C Asia’s Stella Award for Best Hotel Chain (Gold Award) in 2020.
THE RITZ-CARLTON, MILLENIA SINGAPORE
Located in the middle of Marina Bay, The Ritz-Carlton Millenia Singapore is a five-star hotel established in 1995, belonging to The Ritz-Carlton Hotel Company based in the USA. Its swanky interiors offer accommodation with attractive views, and its decor is enhanced by an art collection including notable works by Andy Warhol, Dale Chihuly and other artists. The hotel has a luxury spa and a club lounge, while its dine-in restaurants include the Michelin-starred Summer Pavilion, and the 24/7 dine-in restaurant Colony, which isknown for its menu of international cuisine. It also offers facilities as an indoor and outdoor venue with catering services, as well as a fitness centre and a business centre. The hotel has received many Travelers’ Choice Awards by Tripadvisor and many Travel + Leisure World's Best Awards.
THE SINGAPORE RESORT & SPA
Sofitel Singapore Sentosa Resort & Spa belongs to the Sofitel brand of hotels of Accor Live Limitless hospitality group. Sofitel Singapore Sentosa Resort & Spa is set on the southern edge of Sentosa Island, atop a hill surrounded by greenery, bringing together the culture of Singapore and the French way of living. It offers a selection of rooms, suites and villas. Sofitel Singapore Sentosa Resort & Spa offers a sophisticated dining experience through its own takeaway and menu of signature specials and through its restaurants, Kwee Zeen, the Cliff and LeBar. There is also the Sofitel Spa and Fitness - a wellness unit, and Villa Des Enfants - a specialty club for kids. The resort offers its facilities as a venue for weddings, events and meetings, and it also houses the Sofitel Boutique known for its Sofitel MyBeds, bedding sets and linen, bath towels, robes, washcloths and bath mats, and Sofitel Maison’s signature room mist and various handcrafted accessories. Sofitel Singapore Sentosa Resort & Spa offers various accommodation packages from a Holistic Escapade to the Family Fun Glampcation, and often has special promotions with other Sofitel hotels and resorts.
MARINA BAY HOTEL PRIVATE LIMITED
Mandarin Oriental Singapore of the Mandarin Oriental Hotel Group was established in 1987. It is located in the centre of Marina Bay with easy access to the central business district, several shopping boutiques and entertainment venues. Mandarin Oriental Singapore opens into an atrium lobby and contains several guest rooms and suites; its Oriental Club Lounge is a peaceful retreat for guests. The hotel offers many restaurants which include Dolce Vita, Cherry Garden, Melt Cafe, Mo Bar, Morton’s The Steakhouse, Teppan-Ya and Bay@5. It also has a Spa and Wellness unit, a fitness centre and a swimming pool. Mandarin Oriental Singapore serves as a venue for weddings and events, and the hotel offers tours, trips and workshops. It is the only hotel in Singapore to be awarded Five Star status in the Forbes Travel Guide from 2012 to 2021, has won many awards including TripAdvisor Travelers’ Choice Awards, and was mentioned in Singapore Tatler’s Best Restaurants Special from 2020-2021.
CAPITOL HOTEL MANAGEMENT PTE. LTD.
The Capitol Kempinski Hotel, registered as Capital Hotel Management Pte. Ltd. was launched in 2018 in Singapore, belongs to Capitol Singapore and the Kempinski Hotels group and is owned and managed by Perennial Holdings Private Limited. Being a restoration of the Capitol building, the hotel’s interiors showcase the building’s colonial art deco and Victorian aesthetic. It contains guestrooms and suites, a spa, a fitness centre and a saltwater relaxation pool. Other hotel services include the hotel’s ambassador - The Lady in Red who ensures each guest has a personalised and bespoke experience, limousine service, internet access and a non-alcoholic bar. The hotel’s dine-in restaurants and bars include The Lobby Lounge, the Asian bistro, 15 Stamford by Alvin Leung, and The Bar at 15 Stamford. It also serves as a venue for occasions and functions. The extensions of the hotel include, Arcade@The Capitol Kempinski, the legendary Capitol Theatre, Eden Residences Capitol and its retail mall housed in Capital Singapore. The hotel is located close to Singapore attractions such as Marina Bay Sands and the National Museum and it is certified Silver by Earth Check.
MARINA BAY SANDS PTE. LTD.
Marina Bay Sands was established in 2010 and is landmarked by the Marina Bay waterfront. It has three towers housing luxury rooms and suites with access to the hotel’s SkyPark observation deck and infinity pool. It also serves as a venue with several event spaces, including the Sands Expo and Convention Center featuring South-East Asia’s biggest ballroom, Event Plaza and the ArtScience Museum. It features attractions such as the Digital Light Canvas and the Banyan Tree spa, and offers Sampan rides on the Canal at its large shopping complex, the Shoppes. Marina Bay Sands offers dine-in restaurants featuring famous chefs such as Gordon Ramsey, Daniel Boulud, Wolfgang Puck, Justin Queke and Tetsuya Wakuda, and local favourites such as Haidilao, Din Tai Fung, Imperial Treasure Fine Chinese and So Pho. It has contributed to the economic and tourism sectors through its Sands Cares community engagement programme, and it has bagged over 680 awards includingmany Singapore Tourism Awards, 3 Michelin stars for restaurants by the Singapore Michelin Guide, and being named a winner by Forbes and Reader’s Digest.
INTERCONTINENTAL SINGAPORE
Well-established in the arts and cultural districts of Bugis and Bras Basah, Intercontinental Singapore is a five-star hotel of the Inter-Continental Hotels Group, which was opened in 1995. Landmarked by this historic locale, it boasts Peranakan-inspired guest rooms and suites including the Heritage Wing with its preserved 1920s shophouse interiors. It offers in-house concierge services, limousine and airport transfers, and a range ofdine-in restaurants including Man Fu Yuan for Cantonese cuisine, The Lobby Lounge, Ash & Elm for European classics, and Intercontinental’s Palms Champagne and Pool Bar. It can also serve as a venue for corporate and social events and for weddings with catering services. It is recognised for many achievements and has been awarded numerous accolades which include being declared a winner of Luxury Heritage Hotel in 2020-2021, Forbes’ Travel Guide rating for the third time, Singapore Hotel Association’s Green Hotel Award, and TripAdvisor’s Travelers' Choice Award.
DORSETT SINGAPORE
Dorsett Singapore is a four-star hotel belonging to the Dorsett Hospitality International Hotel Group and is located in the historical vicinity of Chinatown. It contains 285 guestrooms and loft rooms which are complemented by internet access, an LED tv with cable channels, and complimentary tea and coffee making facilities. Dorsett Singapore also offers a gymnasium, a Jacuzzi, and an outdoor swimming pool. Its dine-in restaurant, Senshi Sushi & Grill, offers contemporary Japanese cuisine. The hotel also has facilities that make it possible for it to function as a venue for corporate meetings and events. It is recognised as a winner of many awards including TripAdvisor Travelers’ Choice Awards, Travel Weekly Asia Readers' Choice Awards, and the Customer Review Awards.
Top Singapore Large Local Enterprises in Hospitality
BANYAN TREE HOLDINGS LIMITED.
Banyan Tree Holdings Limited is a Singapore-based hospitality group that was founded in 1994. It is established globally across 13 countries through its hotels, resorts, residencies, spas, galleries and golf courses belonging to the Banyan Tree Holdings’ brands, which include Banyan Tree, Angsana, Cassia, Dhawa and Laguna. The Banyan Tree Management Academy was established to support people development and learning, while The Banyan Tree Global Foundation was established as the Corporate Social Responsibility arm that was responsible for social, economical and environmental services, and offering CSR consultancy services to Banyan Tree Holdings. It is recognised for winning over 2,700 industry awards and accolades, as well as for its partnership with the Accor hospitality group to aid in the management and development of Banyan Tree hotels, and for its joint-venture with China Vanke Co. Ltd. to take a keen focus in the ageing and wellness segments of the hospitality sector.
HOTEL GRAND CENTRAL LIMITED.
Hotel Grand Central is the business class flagship hotel that was established in 1968, and operates and owns properties across Singapore, Malaysia, Australia and New Zealand. It was closed for redevelopment and reopened in 2015, featuring 265 deluxe and executive rooms with an LED tv, internet access and an eco-friendly, in-room filtered water dispenser. It boasts a rooftop pool and a fitness centre, and offers a boardroom and two function rooms for corporate meetings and events. Hotel Grand Central offers a casual dine-in experience with its restaurant The Sojourn Café which serves local cuisine and high tea. It is located on Orchard Road in-between Somerset MRT and Dhoby Ghaut MRT stations, and is a ten minute drive from Chinatown, Bugis Village, and Little India.
BEACH ROAD HOTEL (1886) LTD.
Raffles Hotel Singapore was established in 1887, located on Beach Road inthe civic and business district. It belongs to the Raffles Hotels and Resorts hospitality group. The Raffles Group underwent rapid changes over the years, merging with two luxury hotels to become Fairmont Raffles Hotels International (FRHI) and was acquired by the Accor hotel group. After its restoration, Raffles Hotel Singapore with its colonial-style architecture, offers many bedroom suites, a Raffles spa and wellness centre at Raffles Arcade, and many dine-in restaurants and bars. These restaurants include, Anne-Sophie’s La Dame de Pic, Alain Ducasse’s OSTERIA BBR, the MasterChef, Jereme Leung’s “藝yì”, among others. It also includes the Writers Bar for budding writers such as Rudyard Kipling and Somerset Maugham who visited Raffles Singapore, and it also serves as a venue for events and weddings. It has been recognised by TripAdvisor for its accomplishments in the hospitality sector.
PAN PACIFIC HOTELS GROUP LIMITED.
Pan Pacific Hotels Group is a Singapore-based subsidiary which was incorporated in 1968 of UOL Group Limited, a hotel and property company. It operates and owns 50 hotels, resorts and serviced suites, through its brands Pan Pacific, PARKROYAL COLLECTION and PARKROYAL, across Asia, Oceania, North America and Europe. Its hotels offer dine-in restaurants that include Australia’s Dock 37 Bar & Kitchen, ABODE Bistro & Bar, Si Chuan Dou Hua, Peach Blossoms and Hai Tien Lo. The Group’s hotels serve as venues for events and meetings, and each hotel contains the St.Gregory spa for therapy, treatments and fitness. The Group offers CR services through the Youth Career Development Programme in Bangkok with UNICEF Thailand; in Singapore, the Group launched the Eat Well With Us (EWWU) programme with the National Council of Social Service (NCSS). It was recognised by Travel Weekly Asia Readers' Choice Awards from 2018-2021, and TTG Travel Awards from 2018-2019 for Best Regional Hotel Chain, and was certified by TripAdvisor.
CAPELLA HOTEL GROUP PTE. LTD.
Capella Hotel Group is a Singapore-based hospitality group and subsidiary of the real estate developer Pontiac Land, and was incorporated in 2006. Capella Hotel Group comprises hotels and resorts that belong to its brands Capella Hotels & Resorts and Patina Hotels & Resorts. Capella Hotels & Resorts are located across Singapore, the Maldives, Bangkok, and Shanghai, to mention a few, and Patina Hotels & Resorts are located in Ubud and the Maldives.The Group operates Capella Residences in Singapore and Shanghai for luxury living with world-class facilities, offering holistic wellness treatments through its Auriga spas for Capella Hotels, and Flow spas for the Patina Hotels. It has dine-in restaurants for each brand; Capella Hotels’ restaurants are known for culture-inspired cuisines and Patina Hotels’ restaurants are recognised forumami-flavour inspired cuisines. Capella Hotel Group has been recognised for many awards including Architectural Digest’s Great Hotel Design Award, Travel + Leisure World’s Best Awards, and the Conde Nast Traveller Readers’ Choice Awards.
THE ASCOTT LIMITED
The Ascott Limited is a subsidiary of CapitalLand Investment and was thefirst flagship serviced residence in the Asia-Pacific region. It is a Singapore-based owner-operator for hotel brands, serviced apartments and co-living across the Asia Pacific region, Central Asia, the Middle East, Europe, Africa and the USA. Its hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Citadines Connect, Préférence, Vertu, Harris, Fox, Yello, Fox Lite and POP!. It offers management and operational services for its hotels and serviced apartments and to other companies, and develops sales and marketing strategies for each property. Utilising its expertise in CSR, The Ascott Limited targets underprivileged children through collaborations with local Volunteer Welfare Organisations, non-governmental organisations and relevant local government agencies. For its successful achievements it has accumulated multiple accolades, which include Business Traveller Asia-Pacific and UK Awards, several World Travel Awards, and Travel Weekly Asia 2021 Readers’ Choice Awards.
COMO HOTELS & RESORTS (ASIA) PTE. LTD.
COMO Hotels & Resorts (Asia) is the Singapore-based hospitality arm of the COMO Group that was founded in 1991, with hotels located from across the Asian and SouthEast Asian regions to America. It also offers residential properties COMO Parrot Cay, COMO Point Yamu and COMO Metropolitan London, which consist of serviced apartments and villas to rent or purchase. All COMO Hotels serve as venues for events and weddings, from corporate meetings to weddings on the beach. Each location is known for its cultural hotspots and dine-in restaurants, which include London’s Nobu, Ubud’s Uma Cucina, Bangkok’s Nama and Shambhala Estate’s Glow. The COMO Shambhala Estate is a wellness retreat located near Ubud, Bali, offering holistic and wellness treatments. The COMO Foundation is set up for COMO Hotels & Resorts’ partners to transform communities through women and girls by supporting organisations offering traditional programmatic funding.
HOTEL 81 MANAGEMENT PTE LTD.
Hotel 81 is a budget hotel chain managed by World Wide Hotels whose flagship hotel was established in 1993 in Geylang. Today it has hotels located across the East, North-East and Central regions of Singapore. Hotel 81 properties offer guest rooms that each contain high-speed Wi-Fi, air conditioning, an attached bathroom, Cable TV, hot beverage-making facilities, complimentary drinks and a telephone. All Hotel 81 properties are located in close proximity to various local and cultural eateries and attractions such as Gardens by the Bay, Singapore National Museum, Kampong Glam, Suntec City Mall, Funan Digitalife Mall, Mustafa Shopping Centre, as well as Orchard Road which is the retail and entertainment hub in Singapore. The Hotel 81 chain has been featured in Forbes, Singapore Tatler, The Business Times and Vulcan Post.
THE RESIDENCE HOTELS & RESORTS MANAGEMENT PTE. LTD.
Cenizaro Hotels & Resorts is the Singapore-based hospitality division of Bonvests Holdings Limited, a property and hospitality company. Cenizaro Hotels & Resorts has luxury hotels located worldwide; its first hotel, The Residence Tunis was opened in 1996, and it also has hotels such as The Residence Mauritius, La Maison Arabe, Marrakech - known for famous guests including Jackie Kennedy, Queen Ingrid of Denmark and Sir Winston Churchill, to name a few - Riad Elegancia, Marrakech in Morocco, Sheraton Towers Singapore, and Four Points by Sheraton Perth. Cenizaro Hotels & Resorts offer facilities such as meeting and conference rooms, elegant ballrooms, beautiful beaches, signature restaurants, and tropical gardens as venues for weddings, meetings and special occasions. It also manages and operates other luxury hotels, resorts, spas and residential developments.
THE FULLERTON HOTEL
The Fullerton Hotel Singapore of The Fullerton Hotels and Resorts belongs to Sino Hotel Holdings, the hospitality arm of the Sino Group. It is a heritage hotel that was opened in 2001 overlooking the Marina Bay waterfront. The hotel’s building dates back to 1928 as a neoclassical building and was declared a National Monument in 2015. It has a history of housing Singapore’s General Post Office, the Exchange Room, Exchange Reference Library and the prestigious Singapore Club. The hotel contains rooms and suites, and offers dine-in restaurants which include Town Restaurant, Jade, The Fullerton Cake Boutique, and The Courtyard. The Fullerton Spa overlooks the hotel’s outdoor infinity pool. The hotel also serves as a venue for meetings, events and weddings. The Fullerton Hotel Singapore has been awarded countless awards that include, TripAdvisor’s Travellers Choice Awards, the Business Traveller AsiaPacific Awards 2016-2021, and Expat Readers’ Choice Awards.
Top Singapore SMEs in Hospitality
THE SCARLET HOTEL PTE. LTD.
The Scarlet Hotel is the first boutique hotel that was launched in 2004 and it is one of the oldest conservation buildings in Singapore. It boasts well-preserved pre-World War Two architecture, luxurious interiors, with guest rooms and suites. It offers many dining options, among them, the Japanese cuisine restaurant Wa I Sushi. The Scarlet Hotel contains a gym and a Jacuzzi, and it is an ideal setting for meetings, events and parties, surrounded by 1868 shophouses and a vintage Art Decor building. The Scarlet Hotel is the recipient of many awards which include TripAdvisor Travelers’ Choice Awards, World Travel Awards, Agoda’s Top 10 Boutique Hotels in Asia Pacific Award, and AsiaOne People’s Choice Awards.
HOTEL 1929 PTE LTD
Hotel 1929 is a heritage boutique hotel that was opened in 2003 and is located on Keong Saik Road, Chinatown. The hotel building, being five shophouses built in 1929, was converted to feature guest rooms furnished with retro-vintage aesthetics. It contains its own dine-in restaurant 1929@ Keong Saik Restaurant and Bar, which offers a selection of alcoholic drinks served with its signature oyster dish made from fresh oysters from the harbour, and a variety of other dishes. Located a short distance away from Marina Bay and Clarke Quay, Hotel 1929 is surrounded by an array of cultural hotspots that include the Chinatown Heritage Center, the Sri Mariamman Temple, Parliament House, and the Buddha Tooth Relic Temple. It is a 30-minutedrive to the Gardens by the Bay and Orchard Road’s shopping district.
BROADWAY HOTEL (PTE) LTD.
Established in 1975, Broadway Hotel was one of the first hotels located on Serangoon Road and is recognised for its location in Little India.Broadway Hotel features guest rooms, each containing air conditioning, an attached bathroom, a Wi-Ficonnection, a flat screen satellite TV, and a safety deposit box. It offers two dine-in restaurants, which include Amber Tandoor serving North Indian and Nepalese food, and Delhi Restaurant known for its authentic Northern Indian cuisine. Broadway Hotel is recognised for its location which is within walking distance of cultural tourist attractions that include the Sri Mariamman Temple, the Chinatown Heritage Center, City Square Mall, House of Tan Teng Niah, Mustafa Shopping Center, the Little India Arcade, the Indian Heritage Center and the Tekka Market.
LLOYD'S INN PTE LTD
Lloyd’s Inn is a hospitality brand whose first hotel was opened in 1990 on Lloyd’s Road, Singapore, close to many local eateries. It boasts raw-finish aesthetics, offering guest rooms with a complimentary breakfast. It contains an outdoor pantry which is a communal space with kitchen facilities, and it also contains a garden deck and a dipping pool. Lloyd’s Inn’s hotel in Bali includes a Spa, and a dine-in restaurant Opeum Bistro which is managed by Sharon Gonzago, a Masterchef Singapore finalist, and Awa Hermawan. Its Malaysian branch is under development. Lloyd’s Inn was declared a winner of the Singapore Tourism Board Awards in 2015. It has been featured in many high-profile magazines, newspapers and travel guides, which include Elle, Vogue, Yahoo News, The Strait Times, Women's Weekly, Harper’s Bazaar, National Geographic Travel, Louis Vuitton City Guide, Lonely Planet and Monocle.
EIGHTEEN M PTE. LTD.
Recognised for its monochromatic aesthetics, Hotel Mono debuted in 2016 on Mosque Road in Singapore. This staycation, which consists of six historical shop houses, retains its old charm through its airwells and Rococo-era windows. It contains 46 guest rooms and even serves as a “workation” for any guest who desires a working environment, complete with complimentary WiFi and room amenities. Located in Chinatown, Hotel Mono is surrounded by hawker-style restaurants and bars along some favourite local streets which include Club Street, Keong Saik Road, Ann Siang Hill, Duxton Hill, Hong Kong Street, Telok Ayer and Amoy Street. Nearby is the Art and Civic District, is the National Gallery housing the world's largest collection of Southeast Asian art; other cultural sites include Sri Mariamman Temple and Gardens by the Bay. Hotel Mono has been reviewed by many travel blogs and articles such as Honeycombers, Elle Singapore, Yahoo Lifestyle and Asia Style Asia.
SINGA MANAGEMENT PTE. LTD.
Hotel Clover Singapore belongs to the Hotel Clover Group of the Asian region. Hotel Clover Group consists of three properties in Singapore, located on Hong Kong Street, Southbridge Road and Jalan Sultan. Hotel Clover The Arts is an art-themed boutique hotel, located in the Quayside district in-between Boat Quay and Clarke Quay and surrounded by cultural neighbourhoods. Some of the local attractions include Fort Canning Park, National Gallery Singapore, Chinatown and Asian Civilizations Museum. When designing its interiors, the hotel invited locally recognisable art and design students such as local graffiti artist Ceno2 and Life Art Society, a non-profit organisation, as a way of displaying their artwork. The hotel offers several guest rooms, a breakfast dine-in facility and a rooftop terrace garden. Hotel Clover Group’s property on Hong Kong Street was acquired by an unnamed buyer in 2021, and the property in Jalan Sultan was acquired by Weave Living and SLB Development Ltd. in 2022.
HARBOUR VILLE PTE. LTD.
Harbour Ville Hotel is a Singapore-based boutique hotel which is SG Clean certified and takes an eco-friendly approach, offering glass bottles in every guest room and a water dispenser to reduce the use of plastic water bottles. It offers air conditioned guest rooms, with a TV, internet access, coffee/tea making facilities, and a mini-refrigerator. The hotel also offers an inhouse snack bar, and a gym for fitness enthusiasts as well. Harbour Ville Hotel is located a five-minute drive away from Chinatown, known for its culture and famous eateries; it is a 20-minute drive away from Changi International Airport. It is also located close to various Singapore hotspots such as the Universal Studios Singapore (USS), Sentosa, Raffles City, Southern Ridges and Mount Faber. Travellers who seek a budget-friendly vacation are attracted to this staycation for its convenient locality.
HERITAGE COLLECTION PTE. LTD.
Heritage Collection, originally known for its serviced apartments, is a hospitality brand that was founded in 2011. Its boutique hotel chain comprises hotels and apartment staycations featuring furnishings of a serviced apartment. Heritage Collection hotels are located in four neighbourhoods. The Quayside district is an escape from the crowds; Boat Quay is where the flagship hotel was established, with excellent views of the Singapore river, along with hotels within Clarke Quay and Robertson Quay districts. In the Cultural and Civic district, Heritage hotels boast colonial-style aesthetics and are surrounded by cultural landmarks. Heritage Collection’s Chinatown hotels explore the cultural sites of Chinatown and its various restaurants for Singaporean cuisine, while the Business district is recognised for its vibrant nightlife and skyscrapers. Heritage Collection is recognised for many reviews by well known travel agents such as Booking.com, TripAdvisor, Agoda, Expedia, Airbnb and Trip.com.
NUVE HOLDINGS PTE. LTD.
NuVe Group is a Singapore-based hospitality group of hotels that has been around since 2004. It consists of five different hotels - Hotel NuVe, Hotel NuVe Heritage, Hotel NuVe Urban, Hotel NuVe Elements and Hotel NuVe Stellar - each accommodating 70 rooms or less. Each hotel is built according to its locality, boasting accommodation with WiFi access and a complimentary mini fridge or mini bar.Some of them offer in-house dining at the hotel cafe or are surrounded by several restaurants to choose from. Hotel NuVe Elements contains a rooftop terrace with a Jacuzzi, while Hotel NuVe Urban has an outdoor swimming pool with cabanas and lounge chairs. Hotel NuVe has been rated and reviewed by several travel agents such as Time Out, The Strait Times, CNA Luxury, Today and Vulcan Post, to name a few.
THE GREAT MADRAS HOTEL PTE. LTD.
Located on Madras Road in Little India, The Great Madras Hotel is a Singapore-based boutique hotel, formerly known as the Madras Hotel in the 1990s. Its exterior architecture is similar to the SIT flats of Tiong Bahru, while its interiors boast Art-decor style aesthetics designed by Farm, with five different types of 34 guest rooms, an in-house barber and a swimming pool. It also offers its own restaurant Daddy’s on Madras, managed by four former firefighters, serving halal, Western and Malay dishes which include Country Fried Steak, Brown Butter Penne and Nasi Ayam Geprek Leleh. Some cultural attractions and shopping hotspots close to The Great Madras Hotel include the Indian Heritage Center, the Abdul Gafoor Mosque, Sri Mariamman Temple, Bugis Village, Arab Street, Little India Arcade, Sim Lim Square and City Square Mall. It has been rated and featured by travel agents, blogs and the media, including TimeOut, The Strait Times, HaveHalalWillTravel, Today and AsiaOne.
Top Singapore Fastest-Growing Companies in Hospitality
SNOOZE INN PTE. LTD.
Snooze Inn is a Singapore-based flagship hotel of three branches, which was incorporated in 2018. It is located on Dickson Road with a branch located on Dunlop Street, and The Snooze Hotel at Marine Parade. Snooze Inn is a hotel that is mainly suitable for backpackers and solo travellers. But it can also accommodate families, and the Snooze Hotel offers accommodation options for couples and families as well.
HILLTOP CAPITAL PTE. LTD.
Hotel Soloha is a boutique hotel that was opened in 2019, located on Keong Saik Road in Singapore, and is surrounded by 1950s and 60s heritage shophouses.These are now some of the best restaurants, bars and creative hubs which include the Michelin-starred Meta Restaurant, Tong Ah Eating House, Potato Head, Kafe UTU and The Guild. Hotel Soloha boasts an urban chic jungle theme throughout the hotel, with accommodation options, a games/meeting room, and an F & B space for events. Its Takeshi Noodle Bar offers local favourites such as its signature Tiger Prawn / Lobster Dry Laksa, Szechuan on a stick, and Tangy Lala and Crab Meat soup. It is certified by SG CLEAN, and was declared a winner in the Singapore Good Design’s Interior Design Category.
FRASERS HOSPITALITY CHINA SQUARE PTE. LTD.
Capri by Fraser Hotel Residences, which belongs to the Frasers Hospitality company of Frasers Property Group, was opened in 2019 and is located on China Square in the middle of Chinatown. Capri by Fraser China Square reflects its Chinatown locality, featuring vibrant, modern and cultural aesthetic interiors, accommodation and co-living facilities. Its dine-in restaurant, JUN Restaurant, offers signature Singaporean cuisine. The hotel serves as a venue for holding events and meetings, and it also contains a gymnasium featuring Life Fitness exercise equipment, a swimming pool, and sauna equipped facilities. The hotel, located in the centre of Chinatown, is surrounded by culturally-inspiring old-world temples and mosques. Frasers Hospitality snagged six coveted awards at the 2019 World Travel Awards for Asia and Oceania, and has received numerous awards for its accomplishments in the hospitality sector.
ATLANTIS PODS PAGODA PTE. LTD.
Located in Chinatown, Atlantis Pods Pagoda is a Singapore-basedcapsule hotel for travellers on a budget or for those who desire some rest and relaxation, with guest rooms complete with en-suite bathrooms and modern amenities, a work desk and WiFi access. It also contains an on-site lounge bar where guests can unwind and relax. Found in Singapore’s cultural district, and located close to Bugis Cube, Atlantis Pods Pagoda is surrounded by cultural hotspots such as Sri Mariamman Temple, the Singapore Heritage Center, and the Buddha Tooth Relic Temple.
BMG HOTEL 1888 COLLECTION PTE. LTD.
Located on Trengganu Street in Singapore, Hotel 1888 Collection, offers accommodation for families and couples, with attached bathrooms that each contain a hot shower and toiletries. Its modern rooms offer flat-screen cable TVs, tea/coffee making facilities, free WiFi, and safety deposit boxes. The hotel offers laundry and dry cleaning services, as well as a business centre for guests who seek communication services. Located minutes away from ChinaTown, guests can enjoy diverse cuisines and cultural sights, and it is also a five-minute drive away from Clarke Quay’s nightlife scene.
TOLEDO INTERNATIONAL PTE. LTD
Holiday Inn Express Singapore Serangoon is a Singapore-based hotel belonging to the Holiday Inn Express hotel chain. It is a partnership hotel established in 2019 between the InterContinental Hotel Group and Toledo International. Holiday Inn Express Singapore offers guest rooms with attached bathrooms and necessary amenities, a mini refrigerator, complimentary coffee/tea supplies, air conditioning and a flat screen TV. The hotel offers a complimentary Express Start breakfast, and The Great Room contains its dine-in restaurant. A fitness centre and self-laundry facilities are also offered. Conveniently located in the heritage hub of Little India cultural district and located close to Farrer Park, Chinatown and Marina Bay, Holiday Inn Express Singapore Serangoon is a worthy staycation for travellers.
MONTIGO RESORTS PTE. LTD.
Montigo Resorts is run by Montigo Resorts Pte. Ltd., established in Singapore and formerly known as KOP Limited. It has branches in Bali, Montigo Resorts - Nongsa Batam that is located 30 minutes away from Singapore, Montigo Resorts - Seminyak, and Montigo Resorts - Shanghai. Montigo Resorts offers accommodation in its villas, while dine-in restaurants and entertainment activities are provided at the hotel. Montigo Spa offers treatments and features steam and sauna rooms, an outdoor Jacuzzi, manicure and pedicure services, a hair salon and also a kids spa. Montigo Resorts serves as a venue for weddings and events, and also allows people to purchase the villas. It has been declared a winner by the Asia Pacific Awards and by the World Luxury Restaurant Awards.
ST HOSPITALITY PTE. LTD.
St Hospitality, formerly known as STRAITS Organization, is a subsidiary of the Catalist-listed Food & Beverage company, Katrina Group. St Hospitality manages and operates both ST Residences, offering serviced apartments, and St Signature offering co-living hotels, and opened its first flagship hotel Tanjong Pagar in 2019 which is located in the Central Business District of Singapore. St Signature, using a holistic approach, featuresintelligently designed communal spaces, and offers accommodation in cabins with air conditioning and a mechanical ventilation system, and attached bathrooms with modern amenities. It also contains a CookLab where guests can utilise the fully equipped communal kitchen. It has won many Agoda Customer Review Awards and three Booking.com Traveller Review Awards.
