Top Passenger Transportation Companies in Malaysia

The passenger transportation industry in Malaysia has been a critical contributor to the country's economy, playing a significant role in providing mobility to people and driving tourism. As of 2022, the industry accounts for 1.5% of Malaysia's GDP and employs over 1.5 million workers, making up 11.5% of the total workforce in the country. In this article, we will explore the key statistics, factors contributing to the industry's growth and success, each industry's growth and comparison to previous years, key trends including technological disruptions, challenges, and future outlook of the passenger transportation industry in Malaysia.

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CompanyHeadcountContactDescriptionDecision Maker
FLYFIREFLY SDN BHD277 +65 6363 6888
groups@fireflyz.com.my

Firefly began operations in April 2007 as a short haul airline operating out of the Subang and Penang hubs. Currently, we operate a fleet of 12 ATR 72-500 turboprops, connecting various destination points within Malaysia, Singapore, Southern Thailand and Sumatera Indonesia, while aligning with the Indonesia-Malaysia-Thailand Growth Triangle (IMT-GT) agenda. Firefly offers a great value for money for our all-in-fare, convenience of a city airport, greater flight frequency, reliability with 97% OTP, 20kg complimentary baggage allowance, fast check-in and boarding and complimentary in-flight refreshments. We have also put in place the new norm safety, health and precautionary measures on the ground and on board for the well-being of our passengers, crew and staff. In 2018, Firefly was awarded the Tourism Malaysia Council Gold Award under the Airlines category. In addition to that, Firefly was conferred the Superbrand status in 2017 and 2011; winner of the Putra Brand Awards 2014 under t…

DONG YANG ELEVATOR (M) SDN BHD38 +60 3-5131 5995
service@dongyang.com.my

Dong Yang Elevator (M) Sdn Bhd (600230-H) is a professional elevator/escalator company incorporated in Malaysia in 2002. Dong Yang Elevator (M) Sdn Bhd has a paid up capital of RM 1 million and has a trade facility of RM15 million to accommodate the sales & marketing activities. The main activities of the company are as follow: * Sales & Marketing * Supply and installation. * Testing & Commissioning * Providing maintenance services for the escalators and elevators. The management team comprises of managers and technical personnel who have been in the elevator industry for 10 to 30 years. As at to date, Dong Yang, Malaysia has been awarded with more than 1000 units of lifts and escalators. Among them are major projects developed by Dewan Bandaraya, Kuala Lumpur (DBKL) named DBKL Housing Projects in Desa Rejang which involved of total 38 units of VVVF Geared Lifts. Our company is registered with the local authorities that have jurisdiction over the installation and maintenance of lift…

LONGBOW SOLUTIONS SDN BHD24 +60 3-2022 5710
sales@longbow.com.my

Leading provider of Automatic Fare Collection System and Self-Service Solutions in Malaysia.

POTENSI TERUS INDUSTRIES SDN BHD19 +60 3-7450 6661
helpdesk@pti-elevator.com

- Potensi Terus Industries Sdn. Bhd. is a registered company with JKKP to supply, install, testing and commissioning of elevators and escalators. - Registered with MOF, CIDB and been certified with ISO 45001:2018 & 9001:2015. - Employed full time Lift Competent Person. - Assure quality of products and workmanship. - Keep stock for consumables and common use spare parts

MALAYSIA AIRPORTS2,229 +60 3-8777 7684
vmsadmin@malaysiaairports.com.my

Our Vision A Global Airport Group That Champions Connectivity and Sustainability Our Brand Promise Hosting Joyful Connections About Malaysia Airports Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond. Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world. Our core business is the management, operation, maintenance and development of airports. The company draws its revenue fro…

AIRBORNE SENTINEL SDN BHD5 +60 3-5031 8154
reach@airbornesentinel.com

Airborne Sentinel is a new company that focuses on empowering the Aerospace and Defence Technology and comprises a team that has a combination of more than 15 years of experience in the aerospace and defence industry which is driven by a team of aviation passionate and subject matter experts from respective fields. The vision of Airborne Sentinel is for the company to continue leading the aviation military and defence expert industry in Asia. We will implement the improvement of continuous programs to ensure that our services remain highly competitive in the defence industry. Our mission is to inspire the trust of customers and to promote growth and innovation in products and services by ensuring the satisfaction of the service provided with the best performing and safest aircraft possible-while doing our part in meeting the obligations and responsibilities for protecting the lives of airborne passengers and crews. We hope Airborne Sentinel can make the mark in the world as the lea…

K174 +60 16-711 7100
callcenter@ktmb.com.my

Providing freight and passenger train service in Peninsula Malaysia.

ARUN KASI & CO - INTERNATIONAL MARITIME LAWYERS & ARBITRATORS1 +60 3-2713 0092
akc@arunkasico.com

Arun Kasi & Co was founded by Dr Arun Kasi in 2010. Dr. Arun Kasi is a well-known expert in shipping law and arbitration with a particular focus on charter disputes. He is a barrister of the Lincolns Inn, a member of the London Arbitrators Association (LMAA) and Singapore Chamber of Maritime Arbitration (SCMA), and a fellow of the Chartered Institute of Arbitrators London (CIArb). He undertakes work both as arbitrator and arbitration counsel under the terms of LMAA and SCMA. He is the author of The Law of Carriage of Goods by Sea (Springer: 2021). He regularly appears before all levels of superior courts and arbitral tribunals. Numerous cases conducted by him are in the law journals. His works have been widely published around the world, that includes 6 books and 50 articles in law, particularly on shipping law and arbitration. His works have been cited by the appellate courts in various judgments. He has given numerous talks to lawyers in maritime law and arbitration.

E-TRANSACT TECHNOLOGY SDN BHD7 +60 12-376 0256
helpdesk@eticketing.my

We are a Malaysian-based bus online ticketing services provider since 2006. Starting with few bus companies, now ETicketing.my provides more than 80 bus companies to choose from, with 25,000 daily trips within Peninsular Malaysia. With passenger-centric approach, we make it easier for our customers to get bus tickets through online platform without additional cost. You can choose your preferred date, time, seat and make payment online. Our QR code ticket eases your travel experience with fast-lane access at most bus terminals such as Terminal Bersepadu Selatan (TBS), Terminal Sentral Kuantan and Terminal 17, Shah Alam.

VENTURA TRANS & SERVICES (M) SDN. BHD.6 +60 10-385 1177
hr.team@venturamalaysia.com.my

Our company has over 18 years of experience in managing vehicle shipment/delivery between Peninsular Malaysia (Port Klang) to East Malaysia, Sabah, Kota Kinabalu (Tanjung Lipat Port), Sarawak, Kuching (Pending Port), and Vice versa. We also offer relocation services from port to port, port to door, door to port, and door to door using car carrier, single carrier, or driving way. We are able to manage various types of vehicles such as motorcycles, passenger cars, compact cars, MPVs, 4WD, 4X4, SUVs. We can also manage light and heavy commercial vehicles such as buses, cranes, lorry, excavators, and others more. Feel interested in our services? Do not hesitate to call us at 010-3851177.

RIDING PINK5 +60 16-272 2554
admin@ridingpink.com

Riding Pink (RP) is Malaysias 1st Women-only ride app that specializes in prebooked and customized ride solutions exclusively for female passengers and drivers. RP continues to expand its range of services, which now includes: - Pink rides (for female passengers) - PinKIDS (for child passengers) - PinkAID (personal shopper and delivery services) - Kidsential (the essential parenting platform). Our core mission is to ensure reliability, safety, and convenience in the unique services created by women, for women. This, in return, has enabled more women with a platform that provides flexible income opportunities to help them drive towards their goals.

FLYT GROUP SDN. BHD.4 +60 17-460 0058
support@joinflyt.com

FLYT was founded on October 2015; with the global ride sharing collaboration effort, we are enabling Car Owners, Hirers, Travelers, and Courier Service a seamless process of Interacting, Earning, Traveling and Delivery – right here in the heart of Kuala Lumpur, Malaysia. FLYT believes in the concept of the Sharing Economy in the interest of being beneficial towards all parties. FLYT provides week-on-week car leasing terms to ease financial burdens. FLYT also believes ride sharing will change the way people think how drivers and passengers would normally be. FLYT is an online community based platform connecting Car Owners and Hirers. Hirers are people who hires a car from Car Owners. FLYT platform enables Car Owners to lease out their dormant cars and earn extra income in a form of rent. The platform also enables hirers to book unique cars from local owners, saving them money and giving them a chance to interact with locals. Catering to the on-demand travel industry, ride sharing com…

MBM RESOURCES BHD12 +60 3-2273 6803
contact@mbmr.com.my

MBM Resources Berhad (MBMR) is an automotive Group with diverse investments in the automotive industry. Its two core businesses are: i) Motor Trading: Distributorship and dealership of major international vehicle brands in Malaysia; and ii) Automotive Parts Manufacturing Under Motor Trading, the Group is well represented in all segments of the market from light trucks to medium and heavy duty trucks and buses in the commercial vehicle market, and from compact entry level cars to luxury cars in the passenger vehicle market. Its Automotive Parts Manufacturing Division, consisting of wheels (both steel and alloy wheels), safety restraint products (airbags, seat belts and steering wheels) and noise, vibration and harshness (NVH) products, is a significant supplier to all the major brands in Malaysia.

KTM BERHAD115 +60 16-711 7100
callcenter@ktmb.com.my

KTMB is Malaysia’s leading rail transport industry player, moving passengers and cargo throughout Peninsular Malaysia.

HARTASUMA43 +60 3-3101 2717
info@hartasuma.com

Hartasuma Sdn Bhd is a leading integrated rolling stock and rail services company in the region. Utilizing modular technology at its production facility which sits strategically in Pulau Indah, Port Klang, its core competencies lie in innovative engineering, refurbishment, overhaul, operations and maintenance, assembly and supply of rolling stock which includes passenger coaches, Electric Multiple Unit (EMU), Light Rail Transit (LRT) and Mass Rapid Transit (MRT) cars.

LEOPAD HIRE SDN BHD134 +60 3-2260 0200
support@leopad.com

We are committed to deliver only premium products and services to our demanding customers through our supply networks throughout Malaysia.

DE WAN BY CHEF WAN 195819 +60 3-2935 9375
info@dewan.space

CHEF WAN As a culinary ambassador for Tourism Malaysia and the first Malaysian chef to have his own show, most people will agree that Chef Wan is the most famous chef in the country. He has received prestigious international awards, authored a dozen of cookbooks, hosted numerous TV shows, and he spends a huge amount of time travelling around the regions to share with the world the beauty of our joy and pride – Malaysian food. To Chef Wan, food is an evolution that reflects the history of culture and through food you will find friendship and respect. After spending more than two decades abroad, Chef Wan has finally returned home to Kuala Lumpur, the city where it all began. HEART OF KUALA LUMPUR In additional to making De.Wan 1958 by Chef Wan a perfect venue for any occasion, it is strategically located in The LINC, a retail centre in the heart of Kuala Lumpur. Easily accessed by the major highways, driving to our venue is easy and convenient, and the mall parking can accommodate up t…

EXPRESS RAIL LINK SDN BHD75 +60 3-2267 8000
customerenquiry@kliaekspres.com

Express Rail Link Sdn Bhd (ERL) is the operator of KLIA Ekspres and KLIA Transit train services that connect Kuala Lumpur International Airport (KLIA & KLIA2) and the city. Cruising at a top speed of 160 km/h, KLIA Ekspres is South East Asia’s fastest train with a 99.7% on-time service performance. To date, ERL has carried more than 90 million passengers. ERL is a part of Global AirRail Alliance (GARA), a common group of airport express services worldwide. ERL was named AirRail Link of the Year at the Global AirRail Awards in 2012, 2014, 2015 and 2016. On the home front, ERL has received numerous awards from Suruhanjaya Pengangkutan Awam Darat (SPAD) including the Best Operator Award (Rail) in 2014 and 2017 . ERL prides itself on consistently providing high standards in the air-rail service industry. We focus on customer experience, embrace innovation and foster partnerships to drive growth and remain sustainable. We are proud of the diverse talents in the company who are the drivi…

EXPRESS RAIL LINK SDN BHD70 +60 3-2267 8000
customerenquiry@kliaekspres.com

Express Rail Link Sdn Bhd (ERL) is the operator of KLIA Ekspres and KLIA Transit train services that connect Kuala Lumpur International Airport (KLIA & KLIA2) and the city. Cruising at a top speed of 160 km/h, KLIA Ekspres is South East Asia’s fastest train with a 99.7% on-time service performance. To date, ERL has carried more than 90 million passengers. ERL is a part of Global AirRail Alliance (GARA), a common group of airport express services worldwide. ERL was named AirRail Link of the Year at the Global AirRail Awards in 2012, 2014, 2015 and 2016. On the home front, ERL has received numerous awards from Suruhanjaya Pengangkutan Awam Darat (SPAD) including the Best Operator Award (Rail) in 2014 and 2017 . ERL prides itself on consistently providing high standards in the air-rail service industry. We focus on customer experience, embrace innovation and foster partnerships to drive growth and remain sustainable. We are proud of the diverse talents in the company who are the drivi…

CYCLE & CARRIAGE MALAYSIA315

At Cycle & Carriage, we are driven by our passion to create people-focused experiences. We began an exceptional journey in 1899 that continues today. Inline with our brand promise, we remain committed to serving those who have made the journey with us. We thank our customers, partners, colleagues and communities, and inspire to create more exceptional journeys together.

Top Passenger Transportation Companies in Malaysia

Factors Contributing to Growth and Success

The Malaysian government has played a significant role in the growth and success of the passenger transportation industry. The government has introduced several initiatives to promote the growth of the industry, including the development of a comprehensive public transportation system, improving connectivity, and increasing investments in infrastructure.

Each Industry's Growth and Comparison to Previous Years

The passenger transportation industry in Malaysia comprises several sub-sectors, including air, rail, and road transport. In 2022, the air transport sector has shown significant growth, with an increase in passenger traffic by 5.7% compared to the previous year. The rail transport sector has also shown growth, with an increase in passenger traffic by 2.4% compared to the previous year. The road transport sector has experienced growth by 3.5% compared to the previous year.

Key Trends Including Technological Disruptions

The passenger transportation industry in Malaysia has been undergoing a transformation through the adoption of new technologies such as digitalization, automation, and artificial intelligence. These technologies can help to improve productivity, reduce costs, and improve the efficiency of passenger transportation. The government has introduced several initiatives to promote the adoption of these technologies, such as the development of a digital platform for public transport and the introduction of autonomous vehicles.

Challenges

Despite the growth and success of the passenger transportation industry in Malaysia, there are several challenges that the industry faces. One significant challenge is the need to address the high operating costs associated with transportation operations, particularly in light of increasing competition from other countries in the region. Additionally, the industry is also facing challenges related to the need for a skilled workforce and the need to address environmental concerns related to sustainability and climate change.

Future Outlook

The future outlook of the passenger transportation industry in Malaysia remains positive. The government has introduced several initiatives to address the challenges facing the industry, including the development of policies to promote the adoption of new technologies and the establishment of training and development programs to develop a skilled workforce. Additionally, the government has also introduced policies to promote sustainable business practices.

Looking forward, the passenger transportation industry in Malaysia is expected to continue to adapt to changing consumer preferences and embrace new technologies to remain competitive in the global marketplace. The adoption of new technologies such as digitalization, automation, and artificial intelligence, as well as the development of a skilled workforce, are expected to drive further growth and transformation in the industry. Additionally, the promotion of sustainable business practices will be important factors in driving the industry's success in the future.

Conclusion

In conclusion, the passenger transportation industry in Malaysia is a critical contributor to the country's economy, playing a significant role in providing mobility to people and driving tourism. The government's commitment to supporting the growth and development of the industry, coupled with the adoption of new technologies and sustainable business practices, will be critical factors in driving the industry's success in the future. With continued government support and industry innovation, the passenger transportation industry in Malaysia is well-positioned to continue its growth trajectory in the years ahead.

To remain competitive, companies operating in this sector must remain vigilant of emerging trends and shifts in consumer behavior. The rise of ride-hailing services, e-commerce, and changing consumer preferences has transformed the way people move around and use transportation. To stay relevant, companies must adapt to these trends and embrace new technologies to improve their passenger transportation operations.

Furthermore, the industry must address environmental concerns related to sustainability and climate change. The adoption of sustainable business practices is not only a social responsibility but can also be a competitive advantage, appealing to consumers who are increasingly conscious of the environmental impact of their travel and transportation decisions.

Overall, the passenger transportation industry in Malaysia is a vital and dynamic sector of the economy, playing a crucial role in providing mobility to people and driving tourism. With continued government support, the adoption of new technologies and sustainable business practices, and a focus on addressing changing consumer preferences, the industry is well-positioned to continue its growth trajectory in the years ahead.

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By Melissa Goh
Published on 22 May 2023