Top Travel Companies in Malaysia

The Travel Industry in Malaysia has been a significant contributor to the country's economic growth in recent years. The industry encompasses various sectors, including transportation, hospitality, and tourism, and has experienced steady growth in recent years. In this article, we will explore the key statistics, factors contributing to its growth, key trends, challenges, and future outlook for the Travel Industry in Malaysia.

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RESORTS WORLD SENTOSA3,328 +65 6577 7980

ABOUT RESORTS WORLD SENTOSAResorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

KHIRI TRAVEL133 +66 89 810 0455

Creativity and a genuine passion for responsible travel are at the core of all we do at Khiri Travel. We’re real specialists in each of our destinations. Living up to our reputation, we share our passion for discovery. We love what we do and that shows in the team spirit. Dream destinations are our place of work and we take it as our responsibility to ensure they remain fabulous to visit for generations to come. We truly believe tourism can be a force for good. We have a lot to do and are always on the look out for hard-working, dynamic, out-of-the-box thinkers with a good sense of humor and excellent cross-cultural skills. Your personality means as much as how good you are at what you do. Even if you cannot find the dream job that are looking for, or fear you miss the qualifications or experience, we love to hear what you can contribute to make Khiri Travel even better than it already is.

CWT13,515 +65 6262 6888

CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

DISCOVA252 +65 6351 9449

Discova is your global destination management company, specialising in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We’re here to put people in touch with travel. And not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to to connect people to a whole world of possibilities. Our vision is to deliver experiential, authentic and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.

TOUR EAST83 +65 6735 1221

Established in 1972, Tour East is a Destination Management Company operating exclusively for the B2B market across Asia. We provide personalized travel experiences and MICE programs. We are a leader in our field, being accredited globally with organisations including; the Pacific Asia Travel Association, the Society for Incentive Travel Excellence, and the United States Tour Operators Association.Headquartered in Singapore, with a secondary hub in Bangkok, we have our own operations and sales offices in Vietnam, Cambodia, Thailand, Myanmar, Malaysia, Indonesia, Philippines, Japan and Korea, with affiliate offices in Sri Lanka and Laos, as well as sales and marketing representatives in the United Kingdom, Australia, New Zealand, United States, Central and Latin America including Mexico and Brazil.Our experienced, passionate and well-travelled team drives our drive for constant innovation and quality. This has earned us various accolades and awards from national tourism authorities and global travel media, further affirming our position in the marketplace.

LOTUS ASIA TOURS14 +60 3-2161 7075

For more than twenty five years, Lotus Asia Tours has provided services and assistance to travellers the world over. Today we have become a modern DMC with skilled communications, lean and modular products, and corporate services. Lotus Asia Tours was established in Indonesia in 1991 as the Travel Division of Lotus Enterprises, a reputable business group operating in the fields of hospitality, restaurants and food import. We are a business-to-business provider of high standard travel services for both the leisure and corporate sectors and have steadily grown over the years establishing our presence in the South East Asian region.We operate out of Indonesia, Malaysia, Myanmar and Singapore with one young yet very prepared and experienced team of Asian and European travel professionals. To rapidly and effectively assist our clientele we have set up three sales offices staffed with the most hands on approach sales personnel. Interacting in five different languages, fifty persons of different ethnicities and nationalities work every day of the year in our offices and on the ground - continuously developing products and providing services and assistance to our international clientele.We consistently update our products and offers with modular tours in several languages throughout our destinations - expanding our services and offers to new localities, especially in Indonesia and Myanmar - and with innovative ideas and venues for MICE events and groups. Whether you are a passionate traveller in search of cultural enrichment, a sun seeker in need of relaxation or a corporation looking for expertise and innovation for your event and motivational travel - you will find that Lotus Asia Tours provides the creativity, organizational skills and bargaining power you are looking for.Please refer to our website www.lotusasiatours.com for more details.

WORLD EXPRESS22 +65 6339 8625

For over 50 years, World Express has been delivering delightful and inspiring travel experiences to visitors to Singapore.Since our founding in 1969, World Express has provided the highest levels of destination services in Singapore and the region. Our forte lies in customising and delivering experiences that cater exclusively to our clients’ needs and interests.With dedicated departments in the MICE, Leisure and Cruise segments, World Express offers a complete range of ground services for incentive, corporate and leisure travellers. World Express was named a Finalist for Best Meetings / Incentive Organiser at the Singapore Tourism Awards for the past two consecutive years (2016 & 2017).

JUCY GROUP109 +64 800 020 3516

If there’s one thing that JUCY does well, it’s road trips. Since 2001, JUCY Founder and CEO, Dan Alpe has led JUCY with a vision to be world-famous for enabling experience seekers to discover happiness. Our purpose at JUCY has always been and always will be about your journey: giving you the green light to (re)discover happiness. Our JUCY Crew all live and breathe our core values of passion, pride, family, and fun. Join us to find your happy!Live JUCY.

SEALINK NZ76 +64 9 300 5900

SeaLink NZ is Auckland’s drive-on link to Waiheke and Great Barrier Islands. With our comfortable ferries and the convenience of a drive-on, drive-off service, we’ll help you make the most of these two unique destinations.We’ve been plying the waters of the Hauraki Gulf for many years now, so we know how to take care of holidaymakers and island residents alike. With fast, reliable services and a fantastic choice of accommodation, we go the extra mile to make sure you have a great time.Your holiday starts as soon as you drive on board. Enjoy a coffee or snack, stretch your legs and enjoy the scenery.SeaLink also owns and operates a versatile fleet with vans, trucks, hiab’s, trailers and trailer units so we can cater to all your transportation needs as part of our freight division known as SeaLink Logistics.Find us on Facebook and Instagram:https://www.facebook.com/sealinknzhttps://www.instagram.com/sealinknz

STAR CRUISES1,798 +65 6890 7188

Star Cruises is a wholly-owned subsidiary of Genting Hong Kong, a leading global leisure, entertainment and hospitality corporation, taking on the bold initiative to grow the region as an international cruise destination with a fleet of six vessels including SuperStar Virgo, SuperStar Libra, SuperStar Gemini, SuperStar Aquarius, Star Pisces and The Taipan.Genting Hong Kong is a leading corporation principally engaged in the business of cruise and cruise related operations along with leisure, entertainment and hospitality activities with three different brand names - Star Cruises, Dream Cruises and Crystal Cruises as well as several shore-based business such as Resort World Manila, Zouk and Genting World Hotel.

TRAVEL CUE MANAGEMENT113 +65 6572 4081

Travel Cue is a Travel Information Management Company that professionally organizes and manages travel related information and services for corporations operating in varied industries such as Oil & Gas, Shipping & Yachting, Education, Legal, Banking & Finance and Information Technology.Our aim is to redefine the conventional positioning of the travel industry by aligning people and technology towards managing content, services and information. The objective is to utilize the knowledge base in creating unique customizable solutions to targeted business verticals.At Travel Cue we strongly believe in bringing together people who understand the industry and act as change agents in an ever-changing business landscape. The people-centric approach ensures that we stay aligned with our customer requirements with flexibility in building customizable solutions.The team at Travel Cue places your requirements at the centre of our business and continually evolves the delivery platform in perfect harmony with your business objectives.

WEBBEDS ASIA PACIFIC114 +65 3212 3216

WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying accommodation and ground travel product easier.We source content from travel suppliers, connect, aggregate and merchandise that content in our platform, the WebBeds Marketplace, and distribute it to our global network of travel buyers (our distribution partners), who sell to the travelling public.WebBeds partners are supported through a truly global footprint, we have a team of 1500+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service.Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.WebBeds Asia Pacific is dedicated to driving 360-degree business partnerships, strengthening the efficiency of travel technology & rewarding clients with a more user-friendly business solution.This page is dedicated to Asia Pacific focussed regional news, updates & jobs. Please visit the WebBeds main page for global news, or visit webbeds.com.WebBeds is a travel brand of Webjet Limited (ASX: WEB)

WEBBEDS1,633 +65 3212 3216

WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying accommodation and ground travel product easier.We source content from travel suppliers, connect, aggregate and merchandise that content in our platform, the WebBeds Marketplace, and distribute it to our global network of travel buyers (our distribution partners), who sell to the travelling public.WebBeds partners are supported through a truly global footprint, we have a team of 1500+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service.Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.WebBeds is a travel brand of Webjet Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.Find out more about us at webbeds.com

NEWPORT WORLD RESORTS2,652 +63 2 7908 8000

Be part of the first and largest casino, hotel, and entertainment complex in The Philippines—and still growing!Were on a mission to thrill the world, and were looking for people who have the talent, passion and right attitude to be part of our team. Build your hospitality and tourism career with Newport World Resorts (formerly known as Resorts World Manila) , the industry pioneer that started the whole integrated resort development concept in the Philippines when it became the first one-stop, nonstop leisure and entertainment hub in the country. Located right across the street from the Ninoy Aquino International Airport Terminal 3 (NAIA 3), Newport World Resorts is currently home to five international hotels: the 5-star Marriott Hotel Manila, Sheraton Manila, Hilton Manila, Hotel Okura Manila, and the mid-range Holiday-Inn Express Hotel. Newport World Resorts also operates the country’s largest casino, food and beverage outlets ranging from casual to fine dining restaurants; 24-hour bar and entertainment spots; the Newport Mall, which houses upscale shops, more restaurants and high-end cinemas; plus the Newport Performing Arts Theater, the grand venue for concerts, events, and all-Filipino productions of Broadway musicals. All of these add up to one thing: a vibrant workplace, where every day is an opportunity to thrill.

TOURISM MALAYSIA456 +60 3-8891 8000

Our MissionMarketing Malaysia as a destination of excellence and to make the tourism industry a major contributor to the socio-economic development of the nation.Our Objectives- Promote Malaysia as an outstanding tourist destination.- Showcase Malaysias unique wonders, attractions and cultures.- Enhance Malaysias share market for meetings, incentives, conventions and exhibitions (MICE).- Increase Malaysias tourism revenue by increasing tourist numbers to Malaysia and extend their length of stay.- Encourage tourism and its related industries in Malaysia.- Help develop domestic tourism and promote new investments in the country, as well as provide increased employment opportunities.- The growth of tourism would also contribute positively to the countrys economic development and quality of life.Our HistoryThe Tourist Development Corporation of Malaysia (TDC) was established on 10 August 1972 as an agency under the former Ministry of Trade and Industry by an Act of Parliament. With the inception of the Ministry of Culture, Arts and Tourism on 20 May 1987, TDC was moved to this new ministry; and became the Malaysia Tourism Promotion Board (MTPB) through the Malaysia Tourism Promotion Board Act 1992. Popularly known as Tourism Malaysia, its full focus is on promoting Malaysia domestically and internationally.

TEN LIFESTYLE GROUP1,014 +65 3157 5000

Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Tens services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Coutts, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients.Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications.Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year.Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange (TENG).

DISCOVER THE WORLD - GLOBAL298 +65 6884 9119

Discover the World is the leader in global travel services and distribution. The top brands in the travel industry trust Discover to perform sales, marketing, business processing, and distribution needs for them across the globe.And why do they trust their brand with us? People, Quality, Integrity and Delivery. And a true global network they can rely on. Discovers network has been built over more than 30 years.Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their own network, resources or core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies, and complex business practices to maximize our clients investment and revenue returns. Our reputation is earned every day. We never forget this at Discover. While others may promise the world, we deliver it.

REPUBLIC OF SINGAPORE YACHT CLUB0 +65 9182 8157

The Republic of Singapore Yacht Club is the oldest yacht club in Asia and the only members-owned yacht club in Singapore. Founded in 1826, the history of the RSYC goes back more than 190 years to an elegant era when the officers and men of Sir Stamford Raffles were our earliest members.Following on the tradition when our first Patron was the first President of Singapore, our Patron includes S R Nathan, Former President of the Republic of Singapore.Our rich heritage continues in our Clubhouse and Marina at West Coast. The move to our new home in August 1999 opened a new chapter in our history and a range of facilities which we could only dream of before.Conveniently situated near the city at West Coast Park, near the junction of West Coast Highway and Clementi Road, it also offers easy access to our Southern Islands and Indonesias Riau Archipelago, both favourite boating destinations.Our Marina offers modern berthing and marine support facilities both to members and visiting international boats. We are dedicated to sea sports and also provide social and recreational activities throughout the year to try to meet the needs of all members.

TOURISM HOLDINGS LIMITED306 +64 9 336 4299

Tourism Holdings Limited is New Zealands premier tourism company with operations also in Australia and the USA Operations include car and motorhome rentals in Australia, New Zealand and the USA; Kiwi Experience backpacker transport, tourism activities in Waitomo including the world famous Waitomo Glowworm Caves and the Legendary Black Water Rafting Co. and a joint venture specialist caravan and motorhome manufacturing company and Auckland, plus a motorhome manufacturing plant in Melbourne. Tourism Holdings is listed on the New Zealand Stock Exchange under the ticker code THL.thl began in 1986 as The Helicopter Line, primarily specialising in scenic flights in New Zealands South Island. A decade later, the company had diversified its range of tourist activities to the extent that Tourism Holdings Limited had become a more appropriate name. Same initials, better description.While still a young company, it owns many brand names that provide excellent products and services to our customers.maui, Britz, Mighty, Road Bear RV, El Monte RV, Kiwi Experience, Waitomo Glowworm Caves, Ruakuri Caves, The Legendary Black Water Rafting Co are just some of the thl-owned brand names that are world-renowned for the quality of the experience they deliver to international and domestic visitors alike.

MEMORIES GROUP68 +65 6223 2262

Memories Group is a tourism company in Myanmar that operates an “Integrated Tourism Platform” which synergistically connects all its businesses to provide a seamless, one-of-a-kind experience aimed at creating lasting memories. The Memories Group’s strategy is to leverage on its first mover advantage and further establish its position as a leading tourism company in Myanmar. The Memories Group’s Integrated Tourism Platform comprises three business segments: Hotels, Experiences and Services:• Hotels, resorts and lodges throughout the country’s major tourist and business destinations, as well as the development of new high potential tourism destinations in Myanmar.• Businesses providing experiences such as hot air balloons, trekking, boating, diving and eco-tourism.• Travel and destination management services, creating new opportunities to explore regions previously unknown to international travelers.Our mission : Provide high standard quality travel, tourism, leisure and recreation experiences to customers, through constant environmental & social sustainable practices.Our vision : Become the leading travel & tourism company in Myanmar in a sustainable way of developing our economic assets.Core Values :Excellence / Expertise / Responsibility / Leadership

Top Travel Companies in Malaysia

Key Statistics from 2022

According to the World Travel and Tourism Council, the travel and tourism industry in Malaysia accounted for 12.5% of the country's GDP in 2022, with a total contribution of MYR 267.3 billion. The industry also provided employment to over 3 million people, which represents approximately 20% of the country's total employment.

Factors Contributing to Growth and Success

Government initiatives:

The Malaysian government has implemented several initiatives aimed at promoting the country as a leading tourist destination. These initiatives include the Malaysia Tourism Transformation Plan, which aims to attract 36 million tourists and generate MYR 168 billion in revenue by 2025.

Economic growth:

The strong economic growth in Malaysia has created a favorable environment for the Travel Industry. The country's growing middle class, rising disposable income, and increasing consumer confidence have contributed to the growth of the industry.

Geographical location:

Malaysia's strategic location in Southeast Asia, with its access to major shipping lanes and air routes, has made it an attractive destination for tourists from around the world.

Industry Growth and Comparison to Previous Years

The Travel Industry in Malaysia has experienced steady growth over the past decade. In 2022, the industry recorded a 3.5% increase in tourism revenue compared to the previous year, with a total of 29.4 million tourists visiting the country. However, the industry was significantly impacted by the COVID-19 pandemic, with a 70% decline in international arrivals in 2020.

Key Trends and Technological Disruptions

The Travel Industry in Malaysia has been significantly impacted by technological disruptions, including the rise of online travel agencies, social media, and mobile technologies. The adoption of new technologies has transformed the way consumers plan, book, and experience their travel. Additionally, the industry has seen an increasing trend towards sustainable tourism practices and the incorporation of digital technologies to enhance the travel experience.

Challenges

The Travel Industry in Malaysia faces several challenges, including the ongoing COVID-19 pandemic, increasing competition from other tourist destinations, and the need to address sustainability issues. The industry must also address the skills gap in the workforce and the need to adopt new technologies to remain competitive.

Future Outlook

Looking towards the future, the Travel Industry in Malaysia must continue to innovate and adapt to remain competitive in the global marketplace. The adoption of new technologies and sustainable practices will be critical in driving the industry's success in the future. The industry must also continue to address the challenges posed by the skills gap in the workforce, changing consumer preferences and demographics, and the ongoing COVID-19 pandemic.

To maintain its position as a leading tourist destination, the Malaysian government and industry stakeholders must work together to promote sustainable tourism practices. The industry must also embrace technological disruptions to remain competitive in the global marketplace.

One way the industry can promote sustainability is by adopting green technologies and practices that reduce carbon footprints, preserve natural resources, and support local communities. The industry must also engage in responsible tourism practices that respect local cultures and minimize the negative impact of tourism on the environment.

The adoption of new technologies is also critical in enhancing the travel experience and remaining competitive. Technologies such as artificial intelligence, big data, and the Internet of Things can help the industry improve the customer experience, streamline operations, and reduce costs. The use of mobile applications and social media can also help promote tourism and attract new visitors to the country.

To address the skills gap in the workforce, the industry must collaborate with educational institutions to develop training programs that equip students with the skills needed for the industry's future. The industry must also develop new strategies to attract and retain talent and promote diversity and inclusion in the workforce.

Conclusion

In conclusion, the Travel Industry in Malaysia is a vital component of the country's cultural and economic landscape. The industry has experienced steady growth in recent years, driven by strong economic growth, government initiatives, and the adoption of new technologies. While the industry faces several challenges, including the skills gap in the workforce and changing consumer preferences and demographics, the future outlook for the industry remains positive. As the industry continues to evolve and adapt to changing consumer preferences and technological disruptions, it will remain a critical contributor to Malaysia's cultural and economic growth.

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By Melissa Goh
Published on 22 May 2023