Top Business Process Management Companies in Australia

The Business Process Management (BPM) industry in Australia is a rapidly growing sector that plays a vital role in the country's digital economy. In 2022, the industry's contribution to Australia's gross domestic product (GDP) was approximately 1.3%, employing approximately 60,000 individuals.

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CompanyHeadcountContactDescriptionDecision Maker
COLLECTION HOUSE GROUP294 +63 917 802 4777
customerassist@collectionhouse.com.au

Collection House is one of Australia’s largest and most respected end-to-end receivables management companies. For over 25 years, the Group has developed deep customer service capabilities and delivered world-class systems that enable it to provide practical, customer focussed and cost-effective solutions in collections, credit management and customer care. We do that through first party and third party contingent collection arrangements and outsourced support style contracts. We own a small portfolio of purchased debt in New Zealand and retain the organisational capability to value and manage purchased debt portfolios for ourselves and others. We are a purpose-driven organisation that aspires to help both businesses and individuals improve their financial positions. We seek to lead positive change within the financial services sector and have greater social impact in the communities in which we operate, through collaboration with a range of community partners that share our desire to…

VBP734 +61 2 8999 9696
sales@virtualbusinesspartners.com.au

Business Process Outsourcing provider for Financial Companies in Australia. We assist in reducing the cost and time burden of compliance and administration for financial planning firms by providing offshore outsourcing services based in the Philippines combined with systems and processes to leverage this service.

SPINIFEXIT155 +61 3 8677 9630
info@spinifexit.com

With over 20 years of solution expertise and thousands of implementation projects across 40 countries, SpinifexIT continues to be the partner of choice for many SAP customers to streamline their HXM and payroll activities. Find out more about our solutions across, Employee Document Delivery Platform, Payroll Productivity and compliance, and Cloud Migration. Request a discovery call to learn more about Strato and the rest of the SpinifexIT solution suite, or email us at info@spinifexIT.com. SpinifexIT is a certified SAP Partner and its solutions are available at the SAP Store. General inquiries: info@SpinifexIT.com Job Applications: recruitment@SpinifexIT.com

THE FRAME GROUP70 +61 1300 252 789
contactus@framegroup.com.au

An Australian-owned private company with a regional reach, Frame has 22 years’ experience bringing clarity to the business and technology aspects of ICT solutions. You see, when it comes to getting the best results for your business, clarity is an advantage. With clarity, it’s easier to understand your options. Your decision-makers are able to make informed choices. They’re able to explore better-value alternatives. They can focus on the options which offer your organisation the best business value. And that means you get the best results. We make a difference because we cut through the noise and zero in on what you need.

BSM GLOBAL PTY LTD55 +61 2 9238 2007
enquiries@buysellmove.com

BSM Global specialize in GTM solutions (Global Trade Management). Industry leaders in identifying and delivering improvements to business process, international trade management, documentation, compliance and communication. In brief BSM tailor trade management solutions for global players and SMEs alike A consultancy company that hosts a SaaS cloud based system (software as a solution). BSM continuously deliver ongoing value that can engage and add value to ERP and enterprise applications. Including but not limited to SAP, GT Nexus, JDE, Pronto and Oracle etc. Our methodology ensures ROI, accurate data via real time communication to allow companies to trade quicker, cleaner and easier at a lower cost per transaction. The team at BSM work in collaboration with you to understand what makes your business unique. We assess existing business processes, systems and support, current data flows or silos across your existing supply chain. Including communication (internal & external), …

DFLOW57 +61 3 9039 5046
partner@dflow.com.au

DFLOW is a product lab and technical agency that builds for the future of business. We deliver day-one value to each client through solutions and products that increase productivity, and real profitability. Our goal is to create business efficiency through technology where data is the hero. Our approach is different. We challenge existing ways of work. We make things better. MELBOURNE | BRISBANE | BALI | MANILA

SITEMATE66 +61 2 8103 3140
info@sitemate.com

Sitemate builds user friendly no code software platforms which thousands of built world companies use to easily improve their systems, processes, compliance and business outcomes. Sitemate’s software tools include: - The Dashpivot Systems Cloud > Web and mobile-based integrated management system and digital database used by office workers, leading hands and managers to document, manage and analyse field forms, records and information - The Sitemate App > The Sitemate app enables your internal workforce and external parties to create free digital IDs they can use to easily signoff, submit and review forms electronically - The Flowsite Integrations Cloud > Integrations platform for automating business processes and eliminating data entry with instant no code integrations between built world tools Sitemate’s platforms combine the familiarity and flexibility of popular legacy tools like Word and Excel with the power and ease-of-use of best-in-class modern software - meaning built worl…

PULSE SOFTWARE56 +61 1300 363 325
info@pulsesoftware.com

We exist to revolutionise your organisation-wide business management performance with a platform that is intuitive, user-friendly and wholly integrated. Pulse Software is an Australian Software-as-a-Service (SaaS) company developing and supporting leading out-of-the-box business process management applications for organisations of all size and operational complexity. We offer a powerful, cloud-based modular software solution that automates provision, reporting and controls in the areas of strategic planning, human resources, project management, governance, risk and compliance. Modular in design, the range of Pulse Software modules can be deployed independently, or together in a variety of combinations. Best of all, they can seamlessly integrate with your existing business applications and processes. Take the pathway to a better business process and performance management journey with Pulse.

HBA LEGAL (PART OF CRAWFORD & COMPANY)77 +61 418 656 164
jamie.mcpherson@hbalegal.com

HBA Legal simplifies and solves clients problems across the insurance industry. We build enduring partnerships with our clients and figure out meaningful solutions that hit commercial targets. HBA is an evolved legal services business, with a different approach to practice. Bureaucracy is long banished in favour of plain-English, responsiveness and flexibility. We lead in NewLaw, applying creative thinking to bring expert solutions across legal challenges, claims, risk and business processing. As part of the HBA Group (see @Paratus and @Pillion), we have a unique approach to beating the more-for-less challenge. Find out how at hbalegal.com #insurancelaw #risk #claims #legalsolutions #newlaw #evolved #paratus #pillion #futurelaw

FRONTLINE47 +61 8 6142 4707
enquiries@frontline-services.com.au

Frontline Services is an experienced, agile, lean and pragmatic ICT consultancy, systems integrator and managed services provider. We work proactively with our clients to achieve their business outcomes by applying best-fit business processes and contemporary ICT solutions. Our clients are typically mid-sized companies seeking to enter into effective IT outsourcing arrangements, or to get more value from their existing ones. EXPERIENCED PEOPLE Our value proposition is based on the experience and expertise of our people. Our lead consultants have gained extensive experience in a vast range of sectors, each bringing at least 15 years relevant experience to our team. Every engagement is overseen by a senior consultant to ensure the outcomes are achieved and the job is done right the first time. STRONG PROCESS Doing it right means we prepare, plan and execute activities with a focus on ‘best-fit’ process, rather than just ‘best practice’. Frontline brings this efficient process centric…

XENCO93 +61 1300 936 261
support@xencoservices.com

Founded in 2018, Xenco is a multi-disciplined, specialist service group that delivers executive and operational level support to businesses seeking significant improvements in productivity, efficiencies and company profitability. Our core services include business turnaround, operations and maintenance improvement, operational readiness, reliability engineering, supply and logistics, workstream project management, business process management, and strategic recruitment. Our extensive frontline and operational experience, coupled with astute business acumen and a diverse skill set, helps deliver improvements in efficiency and productivity for our clients. Our team possess a staunch determination to improve business efficiencies and commercial outcomes by coupling a pragmatic approach with proven methods and practices. Whether it’s working across an entire business or addressing a specific operational or behavioural concern, Xenco can identify the unique stresses and pinch points tha…

EXPERIENCE DIGITAL48 +61 1300 295 744
hi@experience.digital

Driving digital transformation through technology, innovation and partnerships. Digital Technology has transformed the world. It has created an interconnected global economy, taking humanity into the ‘4th Industrial Revolution’. For nearly a decade we’ve been empowering Australian businesses to navigate their digital journey and achieve success with exceptional results. Digital is in our blood. We harness the power of IT automation, cloud, analytics and emerging technologies to help our clients improve and scale their digital capabilities. Using our deep expertise in highly specialised tech skills we can help you optimise, streamline and integrate your business processes and solve your most critical business challenges. Like the businesses we support, we once started out with a small but ambitious team and a clear vision of what we wanted to become. Since 2012, we have grown to 70+ employees across APAC and Europe and supported over 500+ customers. Key service offerings: • Clo…

DIVERSUS67 +61 1300 888 900
contactus@diversus.com.au

Diversus provides end-to-end business and software consulting, from up-front business strategic planning and analysis through to solution design, implementation and support of complex software applications. We are specialists in business process management, solution architecture, business analysis, project management and application development of web, mobile and native solutions. We are a Gold Microsoft partner holding numerous competencies across solution and technical fields. We have a large team of highly skilled and certified experts in .NET, SharePoint, Dynamics 365, Sitecore, Office 365 and Azure. Our staff are highly competent and trained in best practices and well-known methodologies. All of our project managers are PRINCE2 Practitioners, our Architects know and use many frameworks including TOGAF, our Business Analysts use BPMN for all modelling and our technical staff are highly skilled and certified in their expert fields. Follow us on Twitter @Diversus_Aust

MUDBATH, AN ENDAVA COMPANY102 +61 2 4942 6439
info@mudbath.com.au

Mudbath is a proven leader in delivering digital products with amazing user experience design & superior engineering. We are obsessed with creating the best digital outcomes and partner with industry-leading brands across Australia and around the globe. We lead digital transformation projects and portfolios, deliver compelling digital research, recommend value based product strategies, design and build technologies that drive the highest quality customer experiences and business outcomes. We provide a delivery experience for our clients based on a true partnership of collaboration and innovation. Output is key and our cross functional teams work tirelessly to ensure your product is delivered with the user in mind, the business process at its core and with technology that can scale.

ROTHFIELD32 +61 1300 611 309
hello@rothfield.com.au

Ours is a business built on three decades of helping brands and businesses communicate and thrive. As an all-encompassing marketing services provider, we offer a bespoke range of creative and strategic solutions ranging from print management; to sophisticated software systems; to warehousing and distribution. Any and every possible solution to help you do business better. We’re a highly skilled and experienced team of creative thinkers and do-ers. And we work alongside you as a part of your team—our unique individual skillsets combining to build solutions that work for you. We’re a pretty great bunch to hang out with too!

LEONARDO80 +61 1800 717 554
info@leonardo.com.au

Leonardo offers a connected view of the enterprise to drive the relationships between your strategy, processes and systems. Leonardo delivers optimised user experiences through outcome-based solutions in process improvement, automation, integration, platform and DevOps, utilising modern architecture, technology and an Agile delivery model.

SAGE GROUP127 +61 1300 007 243
info@gotosage.com

SAGE Group incorporates five innovative and complementary brands within defence, smart transport, resources, utilities and manufacturing. SAGE Group is fiercely independent and employs a 700+ strong, agile workforce with offices across Australia and India. - SAGE Automation is Australia’s leading provider of industrial automation and control services, within projects, manufacturing, 24/7 service and training. As a trusted adviser to its clients, SAGE Automation draws on its diverse industry experience and technical excellence, to achieve control, enhanced efficiency and improve the value and productivity of their business. - Nukon designs innovative, custom digital solutions combining strategy, analysis and technology to offer full visibility into key business processes. - Embedded Expertise matches high calibre technical expertise with agile clients who urgently require it. - Skills Lab delivers training courses to internal and external organisations seeking to upskill or train wi…

JOII WORKSTREAM69 +61 135644
hello@joii.org

Joii Workstream is a Business Process Outsourcing company that specialises in construction industry office-based support. We provide business process outsourcing solutions that allow our clients to maximize their resources and profits by leveraging on our talented pool of professionals in the Philippines. Our dedicated teams provide best in class outputs, in keeping with our rigid quality standards; with the goal of consistently surpassing clients’ expectations. By partnering with us, you will increase your productivity and scale your operations faster and more cost efficiently. With profits distributed to Joii Foundation Philippines, our clients are contributing to our charitable programs and help feed, educate, employ and empower the people of Philippines.

ASTRAL53 +61 1300 290 075
info@astral.com.au

A leader in Information Management since 2000, Astral is an organisation highly regarded for its knowledge, advice and independence. How have we kept this up? - We have a talented team of consultants and are committed to their ongoing training and development. We ensure our elite team are professionally recognised with relevant accreditations. - We are proud to be the trusted partner of many of Australias leading corporations. Our partnership approach helps us understand our client’s business challenges and priorities and ensures our projects are successful and our relationships ongoing. - Our service offerings have been developed over years, we’ve learned what works and our methodologies are pragmatic and effective. We work with our customers to ensure any programs are aligned with business objectives as well as ensuring user requirements are met and they are on board, so maximum benefit is achieved in the short, medium and long term.

TQUILA ANZ45 +61 407 539 106
ian.carpenter@tquilaanz.com

Tquila ANZ is a pure play Salesforce Platinum Consulting Partner helping customers transform their businesses by delivering awesome integrated solutions. Through innovation and thought leadership we deliver on what we promise: to our customers, our partners and our employees. Tquila ANZ has one of the most talented Salesforce.com consulting teams in the region. Headquartered in Sydney, with teams in Brisbane, QLD, and Melbourne, VIC. with dedicated practices in Enterprise Architecture, Integration, Emerging Technologies (AI, IoT, Einstein Analytics), Quote-to-Cash & Billing, Digital Marketing, Functional Consultancy and Customer Experience complemented by a Centre of Excellence, we have helped a multitude of companies define, develop, deploy and evolve their Salesforce investments. If you are considering making or have made an investment in Salesforce with the goal of enabling your business, you will want to ensure that your investment is reaping returns leading to effective sales,…

Top Business Process Management Companies in Australia

Factors contributing to growth and success:

The BPM industry in Australia has experienced significant growth over the years, driven by factors such as the increasing demand for digital transformation and the government's initiatives aimed at promoting innovation and digital adoption.

The Australian government has implemented various initiatives to support the growth of the BPM industry. For example, the government's Digital Economy Strategy aims to promote innovation and digital transformation, providing businesses with access to funding and support to adopt new technologies.

Industry Growth:

The BPM industry in Australia has experienced steady growth over the years, with the total value of the industry estimated to be around $8.7 billion in 2022. The industry has also experienced growth in terms of the number of businesses and employment opportunities.

Moreover, the increasing demand for digital transformation has enabled businesses in the industry to enhance their services and improve their operational efficiency. The use of digital technologies and automation has enabled businesses to provide more advanced and integrated solutions to their clients.

Key Trends:

Technological disruption has been a significant trend in the BPM industry in Australia. The use of digital technologies and automation has enabled businesses to enhance their services and improve their operational efficiency. The use of cloud computing, data analytics, and artificial intelligence (AI) has enabled businesses to provide more advanced and integrated solutions to their clients.

Moreover, the increasing demand for digital transformation is also a significant trend in the BPM industry. Businesses are increasingly adopting new technologies to enhance their operations and improve their services, creating new opportunities for the BPM industry.

Challenges:

Despite its success, the BPM industry in Australia faces several challenges. One of the major challenges is the highly competitive nature of the industry. With the increasing number of businesses in the industry, businesses need to differentiate themselves to attract clients and remain competitive.

Moreover, the shortage of skilled workers in the industry is also a significant challenge, limiting the industry's capacity to deliver high-quality services. The increasing cost of equipment and software is also a challenge for the industry, as it increases the cost of BPM solutions and limits the capacity of smaller businesses to invest in high-quality equipment and software.

Future Outlook:

The future outlook for the BPM industry in Australia is positive, driven by factors such as technological disruption, the increasing demand for digital transformation, and government support. The use of digital technologies and automation is expected to continue, enabling businesses to enhance their services and improve their operational efficiency.

Moreover, the increasing demand for digital transformation is also expected to shape the future of the industry. Businesses that provide high-quality and integrated digital solutions are expected to remain competitive and achieve long-term success.

The Australian government is also expected to continue supporting the growth of the industry, with initiatives aimed at promoting innovation and digital transformation. For example, the government's Digital Economy Strategy aims to promote innovation and digital transformation, providing businesses with access to funding and support to adopt new technologies.

To overcome the challenges facing the industry, businesses in the BPM industry need to adopt innovative solutions and prioritize the development of skilled workers. This could include investing in the training and development of workers, using new technologies to enhance operational efficiency, and collaborating with other businesses to deliver high-quality services.

Moreover, businesses in the BPM industry need to stay up-to-date with the latest trends and technological advancements to remain competitive. This could include embracing new technologies such as cloud computing, data analytics, and AI and using sustainable practices to promote the industry's long-term growth.

In conclusion, the BPM industry in Australia is a vital sector that plays a significant role in the country's digital economy. The industry has experienced steady growth over the years, driven by the increasing demand for digital transformation and government initiatives aimed at promoting innovation and digital adoption. The use of digital technologies and automation has enabled businesses in the industry to provide more advanced and integrated solutions to their clients, contributing to the growth of the industry.

However, the industry must address challenges such as a highly competitive landscape, a shortage of skilled workers, and increasing costs to remain competitive and achieve long-term success. By adopting innovative solutions and staying up-to-date with the latest trends and technological advancements, businesses in the BPM industry can play a crucial role in shaping Australia's digital future. The industry's future outlook is positive, with technological disruption and government support expected to drive its continued growth.

Moreover, the industry's contribution to Australia's GDP is expected to increase in the coming years as businesses in various sectors continue to adopt digital technologies to enhance their operations and services. The BPM industry is expected to play a significant role in supporting this digital transformation, providing businesses with the tools and solutions they need to remain competitive in a rapidly evolving market.

Conclusion

In conclusion, the BPM industry in Australia is a crucial sector that contributes significantly to the country's digital economy. The industry has experienced steady growth over the years, driven by the increasing demand for digital transformation and government initiatives aimed at promoting innovation and digital adoption. However, the industry must address challenges such as a highly competitive landscape, a shortage of skilled workers, and increasing costs to remain competitive and achieve long-term success. By adopting innovative solutions and staying up-to-date with the latest trends and technological advancements, businesses in the BPM industry can play a crucial role in shaping Australia's digital future.

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By Melissa Goh
Published on 10 May 2023