Top Business Process Management Companies in Malaysia

Business Process Management (BPM) systems are essential to businesses in Malaysia, as they help streamline processes, improve operational efficiency and enhance customer experience. As of 2022, the industry has generated an estimated RM 3.5 billion in revenue, with over 35,000 people employed in the sector. The BPM industry has grown significantly in the country over the years, and this article will discuss the key statistics, growth factors, trends, challenges, and future outlook of the industry in Malaysia.

read full article below
Filter bySearch by company name, registration number or domain name
CompanyHeadcountContactDescriptionDecision Maker
DAYTHREE637 +60 3-5567 2388
askme@daythree.co

Daythree is an award-winning business process management company, delivering insights and innovation driven customer experience. Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.

PRIVASIA TECHNOLOGY BERHAD164 +60 3-7967 9600
info@privasia.com

PRIVASIA Technology Bhd (PTB) was incorporated in Malaysia on 14 July 2008 as a private limited company under the name of Informinat Sdn Bhd. Subsequently, on 22nd September 2008, the Company changed its name to PRIVASIA Technology Sdn Bhd. It was converted into a public limited company and subsequently assumed its present name on 23 January 2009. The company was listed on the ACE Market of Bursa Securities in May 2009. PRIVASIA SDN BHD have developed a portfolio of applications and solutions to enhance business processes and best practices. Our Spend Management offers services consisting of eBidding (Reverse Auction and Forward Auction), eProcurement (eRFQ/eTender) and Vendor Sourcing. We also provide outsourcing services with our 4 main pillars ; collaboration , knowledge and focus, independence, and value. PRIVANET SDN BHD is a Wireless Network & Mobile solutions provider. We are licensed by MCMC to provide Network Service Provider (NSP) and Network Facilities Provider (NFP) servi…

WIRA SECURITY SERVICES SDN BHD117 +60 3-2202 8886
sales.enquiry@wirasecurity.com

Wira Security Services Sdn Bhd (Wira) was founded in 1980 and has shown phenomenal growth over the past 40 years. With 10 locations and more than 1,500 employees nationwide, Wira has emerged as a leader in the Security Industry in Malaysia. Wira is an ISO 9001:2015 Quality Management System certified company under Bureau Veritas Certification Holding SAS UK for the provision of security guard services (armed and unarmed), Cash-In-Transit services, Private Investigations and Security Management Consultancy Services. The adoption of this ISO International Standard ensure the following deliverables to our customers: 1. Consistently provide products and services that meet customer and applicable statutory and regulatory requirements 2. Enhance customers satisfaction 3. Address the risks and opportunities associated with its context and objectives 4. Demonstrate conformity to specified quality management system requirements Why Choose Wira Security Services? In an increasingly complex a…

MANDRILL TECH SDN BHD63 +60 3-2780 7018
hello@mandrill.com.my

Mandrill Tech is a digital transformation powerhouse specializing in developing financial technology applications that cover domains such as banking and finance solutions, payment gateway solutions, corporate billing and settlement systems, manufacturing automation, and medical solutions. We assist clients in automating and digitizing their business processes, reducing daily manual overhead by delivering innovative cloud-based solutions that promote business growth. As a strategic technology partner to you, we want your business idea to be materialized and your startup to reach its highest potential on the growth and market acquisition. We offer all you need, from comprehensive technology consultation, go-to-market plan & execution, up to providing the reliable technical resource team.

SNAPPYMOB83 +60 3-2201 7368
hello@snappymob.com

Snappymob is an award-winning software development company based in Kuala Lumpur. Our mission is to help businesses accelerate their digital transformation journeys by unlocking endless possibilities with access to real-time data, system monitoring, automation and more. Our list of expertise covers mobile and website development, design, strategy, migration to cloud, growth and marketing, business process automation and resource augmentation. As of today, we have delivered more than 70 products from clients all around the world including ASTRO, BFM, the Star, AEON, KLK, JBI, Moneylion, Honeywell and many more. Hovering close to 100, our growing team of highly skilled developers, designers, thinkers and strategists are dedicated to crafting innovative solutions that drive success for our clients. Visit our website to see what weve worked on.

ECOVIS MALAYSIA148 +60 88-266 842
kuala-lumpur@ecovis.com.my

ECOVIS is a leading global consulting firm with its origins in Continental Europe. It has over 9300 people operating in more than 80 countries. Its consulting focus and core competencies lie in the areas of tax consulting, accounting, auditing and legal advice. Our team in Malaysia has a diversified expertise and our effective support helps our clients to achieve their personal and business goals and objectives. We also help to optimise processes and methods in order to maximise effectiveness and efficiency for all our clients. This enables us to offer premium services at a reasonable price. Our services include: - Financial Statement Audit - IFRS Reporting - Assurance & Audit Services - Financial Accounting Advisory Services - Fraud Investigation & Dispute Services - Technical Advisory Services - Review of Accounting Systems & Internal Controls - Reporting Accountants - Corporate Tax Compliance - Personal Tax Compliance - International Tax Planning - Tax Audits & Investigations - Ta…

TITANFOUR BUSINESS SOLUTIONS SDN BHD45 +60 3-8075 3570
inquiry@titanfour.com

Titanfour represents strengths and ability to connect businesses, offering to improvise business process, mobility, and customer-centric information technologies experience as the mark of solutions. Awarded as Top SME Company in the year 2013 with more than 50 professionals across ASEAN and ASIA helping over hundreds of local and global customers including top GLCs, Conglomerates, and SME’s companies. We achieved international and local accreditation from our customers with vast experience in allowing expansion in innovation space, open platforms connect across several technologies to deliver core business value to our stakeholders. Our services include: ERP Consulting Services ERP Implementation Services Business Process Management Enterprise Business Solutions Turnkey Services Cloud Migration Oracle JD Edwards System Upgrade Oracle JD Edwards CNC Services Talent Sourcing Application and Technical Support Application and Technical Training With our in-house applications that are…

CCS GROUP44 +60 3-9058 8313
info@ccs-co.com

CCS Group has been specialising in accounting, auditing, taxation, business and human resource advisory services throughout Malaysia since 2004. In addition to our certified accountants, we have the skills, knowledge and charisma to handle all your business needs. As your trusted accountants and business advisor, we are ready to tackle any financial challenges you may have.

NOVUS GROUP SDN BHD4 +60 3-2602 9186
enquiry@novusgroup.my

A Smart Security Solutions provider with a vision to revolutionise the security guarding industry and redefine physical security concept. Combining advanced security systems with intelligent analytics, lean-manpower and centralised remote monitoring and management, we provide a cost effective and more secured environment for you. Together with you, we will embark on a digital transformation journey and optimised your current process through our business process re-engineering methodology with the objectives of providing you an enhanced security environment with lesser security manpower and at a lower total costs of ownership. Novus group of companies have extended coverage in more than 20 locations across Peninsular and East Malaysia. The group employs a total of 2,000 staff keeping you safe at Work, Home and Play!

ARTANIS CLOUD SDN BHD21 +60 3-5032 2450
info@artaniscloud.com

Artanis Cloud fuses the realms of advanced enterprise software solutions and automotive excellence. We deliver cutting-edge IT systems designed to revolutionize business processes, while also bringing the worlds top electric vehicles to your doorstep. We are dedicated to powering success and promoting sustainable transportation.

PERICOM IMAGING GROUP10 +60 12-233 8481
sinsales@pericomimaging.com

Pericom Imaging Group headquartered in Singapore in the year 2000 expanded into Malaysia, Thailand, Indonesia, Philippines, India, and Bangladesh. She continues to provide world-class-leading technology for Enterprise Data Capturing with Artificial Intelligence with NLP, into Enterprise Content Management Platform with Business Process Management solution. Over past years of fruitful sales in the regions, the customers in ASIA including Multinational Banks, Insurance, Hospitals and Governments. Solutions encompass a total solution including the software and hardware for customers to perform the scanning and capturing of current and backlog documents. That gives no gap to customers to ensuring an end to end processes are well enriched with our charismatic group of Pericomers in the regions. Till today, we have been providing an uncompromised level of support and services to all these loyal and enterprise customers in the regions.

COMMERCE DOT COM SDN. BHD.192 +60 3-8889 3636
epc-sabah@commercedc.com.my

Commerce Dot Com Sdn. Bhd. (CDC) was incorporated to develop and operate an electronic procurement system known as ePerolehan for the Government of Malaysia. This initiative was undertaken with the intention to steer the nation’s commerce into the forefront of the digital economy. With the introduction of ePerolehan on a nationwide scale, the Government of Malaysia became the pioneer in implementing electronic public procurement in the world. CDC has since transformed ePerolehan from being just an end-to-end electronic government procurement system to one of the key contributors towards achieving national aspiration. CDC boasts ePerolehan as one of the largest Government-to-Business (G2B) marketplace in the world with more than 30,000 government users and 170,000 suppliers throughout Malaysia and over 3 million catalogue items available online. Procurement via ePerolehan has grown tremendously to over 2 million transactions valued at more than RM15 billion (USD5 billion) annual…

EPI-USE MALAYSIA22 +60 3-2287 2900
info-aws@epiuse.com

With over 30 years of experience in the delivery of HCM projects, EPI-USE has created exclusive collateral to support clients through the design, implementation and ongoing support of world-class business solutions including SAP, SuccessFactors and Workforce Management solutions. with a focus on HCM surrounding HR, Talent and Payroll, the EPI-USE team has developed software and solutions which complement implementations across the world. In addition to SAP’s more than 55 countries delivered as standard in their Payroll offering, EPI-USE has also created tightly integrated payroll developments for more than 35 additional countries. EPI-USE’s experience spans over 2,500 global HCM and Finance implementations where the team has led and/or supported complex solutions. It has a continuous focus on what the clients need and how they will benefit from a comprehensive, integrated technology solution. EPI-USE employees typically have a long tenure with many team members easily reaching a…

DAGANG NET TECHNOLOGIES SDN BHD365 +60 1-300-13-3133
careline@dagangnet.com

The Dagang Net Group of Companies (Dagang Net) is Malaysias leading e-commerce service provider with unmatched experience in managing port, logistics and Customs-related e-transactions. It owns and operates a national e-commerce trade and business exchange that handles some 275 million electronic trade transactions and RM1.8 billion Customs duty payment annually from 5000 corporate customers. Dagang Net can package a full suite of services and products to help your business leverage e-commerce as a strategic business tool. We have what it takes to address the overall regulatory framework, review and re-engineer business processes and systems, and impartially evaluate and propose the most suitable solutions. In the world built on hype, Dagang Net has the experience, infrastructure capabilities, technical expertise and ability to integrate all components of e-commerce into a single cohesive package that works for your business. Malaysias Pioneer and Leader in B2G and B2B e-Commerce…

TENTACLE TECHNOLOGIES MSC SDN.BHD.242 +65 6405 2484
info@tentacletech.com

Tentacle Tech was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Software Development, Business Consulting & IT solutions in Digital Transformation, Data Services, Artificial Intelligence, Business Intelligence & Analytics, Applications development, Business Process Management, Quality Assurance, Cloud Computing to Infrastructure Management. We are techies with the right techniques to revamp businesses! Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally. Our Vision We see ourselves as a globally recognized force which creates sustainable technol…

MAZARS IN MALAYSIA169 +60 3-2702 5222

Mazars is an internationally integrated partnership, specializing in audit, accountancy, advisory, tax and legal services*. Operating in nearly 100 countries and territories around the world, we draw on the expertise of 47,000 professionals – 30,000 + in the Mazars integrated partnership and 17,000 + via the Mazars North America Alliance – to assist clients of all sizes at every stage in their development. *Where permitted under applicable country laws

AUROUS CONSULTANCY41 +60 3-8322 0562
enquiry@aurousconsultancy.com

AUROUS CONSULTANCY Aurous Consultancy is a leading IT solutions provider located in Malaysia, Singapore, India, and UK. Aurous has always strived to develop and deliver excellent business solutions, aiming to increase end-user revenue, enhance satisfaction, and provide a real competitive edge for its customers. Aurous supports various industries including but not limited to Insurance, Banking, Healthcare, Education, Utilities and Oil & Gas.Our Services are in AI/Blockchain, Project Development, Application/Enhancement Development Support, Software Testing (Manual/Automation), Web/App Development, Trainings and Big Data Analytics. We help you boost your productivity and succeed in an increasingly challenging business environment by successfully integrating the latest technological advancements into your business processes. Our services - • IT Application Development • Professional services. - Azure, SAP, COBOL, SMART400, AS400, Oracle, PHP, Phythan, Network security, Java, .Net, SAP…

ELABRAM GROUP737 +66 2 656 0088
enquiries@elabram.com

Elabram established since the year 1999 and we provide HR solutions specialize in Manpower Solution Outsourcing, Executive Search and Axdif in Southeast Asia countries. At Elabram, we take our recruitment processes seriously. We handpick ‘crème de la crème talent to match the skill set required by our clients and associates. More importantly, we evaluate and assess the capabilities of both parties to ensure compatibility and the ability of the talent to meet the job demand.

ATCEN SDN BHD59 +60 3-7728 2623
info@atcen.com

ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services. Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide. In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations. Our Quality Policy: Our Quality Policy is defined and strongly driven by the following principles and behaviours: • We act with high …

ARISE CONSULTING34 +60 3-2386 7723
naichoon.ho@arise-consulting.net

ARISE Consulting is an END-TO-END SOLUTIONING PARTNER with regional offices in Singapore, Malaysia and China. We specialise in Business Process Management & Enterprise Architecture using the best of breed software tools from our partners SoftwareAG and LeanIX as our preferred platform to deliver on BPM and EA PROGRAMS THAT FOCUS ON VALUE EXCELLENCE for our clients.

Top Business Process Management Companies in Malaysia

Factors Contributing to Growth and Success

The Malaysian government has played a vital role in promoting the growth and success of the BPM industry in the country. It has implemented various initiatives, such as the National Policy on Industry 4.0, which aims to promote the adoption of Industry 4.0 technologies, including BPM systems, among local businesses. This policy provides funding and technical support to eligible companies, thereby boosting the growth of the industry.

Moreover, Malaysia's strategic location in Southeast Asia, coupled with its pro-business policies, has attracted multinational corporations to set up their operations in the country, driving the growth of various industries, including the BPM sector.

Industry Growth and Comparison to Previous Years

The BPM industry in Malaysia has seen steady growth over the years. In 2021, the industry was valued at approximately RM 1.7 billion, and it is projected to grow at a CAGR of 14% between 2022 and 2027, reaching a value of RM 3.5 billion by 2027.

One of the key factors driving this growth is the increasing adoption of cloud-based BPM systems, which offer greater flexibility, scalability, and cost-effectiveness compared to on-premise solutions. Additionally, the growth of the e-commerce industry has led to a surge in demand for BPM systems, as businesses need to manage their online sales and customer service operations efficiently.

Key Trends

The BPM industry in Malaysia is experiencing various technological disruptions that are driving the adoption of advanced BPM solutions. These disruptions include the Internet of Things (IoT), Artificial Intelligence (AI), and Robotic Process Automation (RPA). These technologies enable businesses to automate and optimize their processes, resulting in improved operational efficiency and enhanced customer experience.

Another trend in the BPM industry is the increasing demand for mobile BPM solutions, which enable users to access BPM systems on their mobile devices, allowing them to work remotely and enhance collaboration among team members.

Challenges

Despite the growth and success of the BPM industry in Malaysia, there are still several challenges that need to be addressed. One of the significant challenges is the shortage of skilled professionals in the field of BPM, which makes it difficult for businesses to find and hire qualified personnel. This challenge can be addressed through various initiatives, such as the provision of training and education programs.

Another challenge is the integration of BPM systems with legacy systems, which can be a complex and costly process for businesses. This challenge can be addressed through the adoption of cloud-based BPM systems, which offer greater interoperability and ease of integration compared to on-premise solutions.

Future Outlook

The future outlook for the BPM industry in Malaysia is positive, with a projected growth rate of 14% between 2022 and 2027. The increasing adoption of advanced BPM solutions, such as cloud-based and mobile BPM systems, is expected to drive this growth.

Moreover, the government's initiatives to promote the adoption of Industry 4.0 technologies, including BPM systems, among local businesses, is expected to further fuel the growth of the industry. The industry is also expected to witness an increase in mergers and acquisitions, as larger players seek to expand their market share and smaller players seek to leverage the expertise and resources of larger players.

Additionally, there are opportunities for BPM vendors to tap into the emerging industries in Malaysia, such as renewable energy and healthcare, which are expected to drive the country's economic growth in the coming years. The adoption of BPM systems in these industries can help businesses manage their processes more efficiently and effectively, contributing to their success and the overall growth of these sectors.

Another trend in the BPM industry is the increasing focus on sustainability and environmental responsibility. Businesses are increasingly adopting BPM solutions that help them monitor and manage their carbon footprint, reduce waste, and promote sustainable practices. BPM vendors can capitalize on this trend by developing solutions that address these concerns and help businesses achieve their sustainability goals.

Furthermore, the COVID-19 pandemic has accelerated the adoption of digital technologies, including BPM systems, as businesses have had to adapt to remote work and other disruptions. This has created opportunities for BPM vendors to develop solutions that cater to the needs of businesses in a post-pandemic world, such as increased remote access and improved customer service management.

Conclusion

In conclusion, the BPM industry in Malaysia is poised for continued growth and success, driven by government initiatives, technological disruptions, and changing business needs. BPM vendors must remain agile and innovative to capitalize on these opportunities and address the challenges facing the industry. With the right strategies and solutions in place, the BPM industry in Malaysia can continue to contribute to the country's economic growth and development for years to come.

undefined's picture
By Melissa Goh
Published on 14 May 2023