Top Consumer Services Companies in Indonesia

The consumer services industry in Indonesia is a rapidly growing sector, providing a range of services that cater to the country's diverse population. In this article, we will explore the key statistics from 2022, factors contributing to its growth and success, industry growth and comparison to previous years, key trends including technological disruptions, challenges, and future outlook.

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CompanyHeadcountContactDescriptionDecision Maker
BEAM MOBILITY269

BRITVIC PLC3,153

SODEXO BENEFITS AND REWARDS SERVICES5,572 +65 6800 5700

At Sodexo Benefits and Rewards Services we partner with companies to build distinctive Employee Experience and seamless Mobility and Expense Management solutions both for within and beyond the workplace, proven to boost engagement and drive business success. Our services, from healthy meal to seasonal gifting, help ensure employees feel valued on an ongoing basis. Our learning tools develop employees professionally. Our incentive and recognition programs drive people’s performance & inspire their behavior. Our wellness and well-being services enable employees to achieve a work-life balance and support their personal priorities and challenges. And our all-in-one platforms (fuel cards, mobility pass, travel booking, expense management, advanced analytics) provide real time visibility for clients while making their employees’ mobility a seamless and simplified experience.Sodexo Group is the global leader in Quality of Life Services, an essential factor in individual and organizational performance. Operating in 55 countries, our 412,000 employees serve 100 million consumers each day. We provide flexible food experiences, but also design attractive and inclusive workplaces, manage and maintain infrastructure in a safe and environmentally friendly way or even create programs fostering employee engagement. For us, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all.Sodexo Benefits and Rewards Services key figures:A GLOBAL FOOTPRINT3.8 million Daily transactions across our platforms4 800 Employees470 000 Clients1.3 million Affiliated merchants worldwide35 million Consumers 31 Countries

TITIPKU115 +62 859-2111-1505

Belanja sayur, buah, dan daging dari pasar terdekat jadi lebih praktis pakai Titipku.Lengkap produknya, terjamin segar kualitasnya, dan terbaik pelayanannya.

CLASSPASS576 +65 6235 8332

Discover the best workouts around. Search gyms and studios near you, book a spot and get moving.Join our quickly-growing team and you’ll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals.Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs. Find out more about our new Corporate Wellness Program here: corp.classpass.com.

JARDINE MATHESON638 +65 6362 0660

Jardine Matheson is a diversified Asian-based group with a broad portfolio of market-leading businesses. We are one of the top 200 publicly traded companies in Asia, and a member of the Fortune Global 500. Across the Group, our 400,000 employees work in a wide range of businesses in major sectors including motor vehicles and related operations, property investment and development, food retailing, health and beauty, home furnishings, engineering and construction, transport services, restaurants, luxury hotels, financial services, heavy equipment, mining and agribusiness.We operate principally in China and Southeast Asia, where our subsidiaries and affiliates can leverage and tap our vast experience, expertise, networks, and long-standing relationships in the region. Our goal is to help Group companies achieve sustainable growth over the long term by providing financial and other resources.Principled leadership, a long-term perspective, innovative thinking and a commitment to mutual growth inspire us. They also underpin our businesses which provide products, services, and experiences that impact the lives of many millions every day. These values also apply in our workspaces, where we strive to provide positive, safe working environments. We are also committed to improving communities through programmes that make a difference in environmental stewardship, education, mental health and more.

PACIFIC LICENSING STUDIO92 +65 6250 7797

Pacific Licensing Studio Pte Ltd (PLS) is a licensing and brand management company headquartered in Singapore with offices throughout Greater China & Southeast Asia. PLS specializes in consumer products licensing, retail solutions and promotional/sponsorship opportunities for IP brands. The team from PLS has diverse interests and experience, having worked on entertainment, sports, fashion and lifestyle brands. Our clients include Warner Bros. Consumer Products, DreamWorks Animation, FIFA, Rovio Entertainment, Hurlingham Polo Association, Tokidoki, and King.Our primary services are:· Licensing - All traditional product categories (hardlines & softlines), branded food & personal care and publishing.· Licensed promotions, including FMCG, QSR, retail, media and financial services among others.· Strategic consumer brand management and consultation with a key focus and expertise in the Asian consumer & retail markets.· Development & implementation of integrated marketing solutions covering trade, retail and promotional.· Retail account management for your brands, including direct to retail solutions, in-store retail promotion activation & live events.· Retail channel management, placing your brand’s products in channels that achieve the correct balance between revenue generation and brand building – mid-tier and mass, specialty and e-commerce, convenience and sporting goods.· Other licensing agency services include brand assurance, creative direction (design, styleguide, product application), contract administration and finance functions (invoicing, royalty tracking & reporting).· Merchandising, product & premium development, sourcing and trading consultation.

5ÀSEC INDONESIA (PT GRITA ARTHA KREAMINDO)46 +62 778 431090

PT Grita Artha Kreamindo is the master franchise for 5àsec in Indonesia since 1993. “toujours la pour moi” which means “always there for me” is not just a slogan. 5àsec Indonesia flourished rapidly and currently has presence in any major city of Indonesia and will be more.Unlike other dry cleaners in Indonesia, every 5àsec shop is equipped with state of the art machineries and very able professional team to ensure high quality results.5àsec Indonesia is the leader in textile care based upon its knowledge and expertise in caring for garments, linen, carpets and dolls. It aims to provide quick and high quality services to its growing number of clientele.

ULTRA VOUCHER99 +62 21 22831000

PT. Trimegah Karya Pratama , Tbk is a technology company engaged in the shopping voucher/gift card industry, both physical and digital. Established in 2014, the Company acts as a voucher generator that is distributed to the public throughout Indonesia. In 2017, the Company issued the main platform used to distribute vouchers to consumers named Ultra Voucher. Ultra Voucher is an application that sells various kinds of physical and digital vouchers from merchants who have collaborated with Ultra Vouchers. Currently, Ultra Voucher has collaborated with more than 400 brands and will continue to grow with more than 40,000 outlets throughout Indonesia. Ultra Vouchers can be downloaded on the Apple App Store and Google Play Store. As of December 2020, the total downloader for the Ultra Voucher application currently reaches 300,000 on both Android and iOS devices. Where there are more than 10,000 users who make transactions every month.

QNET LTD3,944 +65 6491 0899

QNET is a prominent lifestyle and wellness company that uses a direct selling business model to offer a wide selection of exclusive products that enable individuals to embrace a healthier, more balanced life. Established in 1998, QNET marks 25 years of making an impact around the world through its product offerings and e-commerce-powered business model, in 2023.QNET proudly holds memberships in the Direct Selling Association in several countries, the Hong Kong Health Food Association, the Health Supplements Industry Association of Singapore, and more. QNET is also active in several global sports sponsorships including in its role as the official direct selling partner of the Manchester City Football Club and the Confederation of African Football (CAF), underscoring its commitment to excellence and global reach. To learn more about QNET and its mission of RYTHM – Raise Yourself To Help Mankind, please visit www.qnet.net.

LEMBAGA ZAKAT SELANGOR (MAIS)275 +60 1-300-88-4343

Lembaga Zakat Selangor (MAIS) merupakan sebuah organisasi Islam yang memartabatkan syiar Zakat di Negeri Selangor, Malaysia.Rasional Penubuhan LZS (MAIS)Memikul tanggungjawab yang lebih besar di samping meningkatkan imej dalam menguruskan kutipan dan agihan zakat yang telah mencapai lebih RM100 juta setahunVisi LZS (MAIS)Menjadi peneraju institusi zakat yang mengamalkan piawaian pengurusan setanding dengan peringkat global.Misi LZS (MAIS)Memberi perkhidmatan kepada umat Islam dengan penuh integriti dan profesionalisme dalam urusan kutipan dan agihan zakat.

CONSERVATION INTERNATIONAL1,574 +65 8625 4675

Since 1987, Conservation International has worked to spotlight and secure the critical benefits that nature provides to humanity.Combining fieldwork with innovations in science, policy and finance, we’ve helped protect more than 6 million square kilometers (2.3 million square miles) of land and sea across more than 70 countries.Today, with offices in more than two dozen countries and a worldwide network of thousands of partners, our reach is truly global. But we couldnt have made it this far without you. Your contributions support our work to protect nature for the benefit of us all.

21NORTH EUROP ASSISTANCE296 +65 8686 3183

21North leverages technology and innovation to revolutionise the Aftermarket Services in the Automobile Industry.Through a unique product stack integrated with AI & ML, we not only enable our clients to provide seamless service to their customers but also digitise the entire process to enhance convenience, efficiency and transparency. Alongside offering Pick-up and Drop-off by trained professionals following all safety standards, we provide your customers with an easy way to track their vehicles at all stages, 24x7 Roadside assistance, detailed billing and an instant feedback & rating system. Ogranizations can also track, analyse and report the number of customers served, invoice amount, etc. So put us in the drivers seat and watch your profits drive through the roof!If you are enthusiastic, energetic, and eloquent, nothing can stop you to apply for a position in a progressive organization, 21North EA. To apply for a full-time position or internship opportunity, mail us your resume at - careers@21north.inTake a look at how 21North leverages tech and innovation: https://youtu.be/G-wma-W77ogFollow us on Facebook (@21NorthEuropAssistance) and Twitter (@21north_in)

FAVE355 +65 8033 4027

Fave is one of Southeast Asias leading fintech platform; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.Fave currently operates in 35 cities across Malaysia, Singapore, and Indonesia. Fave will be launching in India in 2021.

LUNCH ACTUALLY80 +65 9650 4655

Started in 2004 by husband and wife team Violet Lim and Jamie Lee to help busy and successful singles find love, homegrown company Lunch Actually has since become the regions largest lunch dating service. We have arranged more than 100,000 dates and matched thousands of happily married couples. We have been featured in more than 4,000 media including Bloomberg, BBC and CNBC. Our CEO & Chief Cupid Violet and our team of friendly dating consultants are looking forward to help you meet compatible and like-minded singles through pre-screened, pre-matched, and pre-arranged one-to-one dates so that you can find the right one.Our services comprise premium matchmaking service, online matchmaking, dating apps, date coaching and AI Love Advisor. Our Big Hair Audacious Goal (BHAG) is to create 1 million happy marriages, and we create meaningful connections every day.

SERVISHERO19 +65 8815 3055

ServisHero is Southeast Asias number 1 Mobile Marketplace for Home Services. ServisHero is a mobile app that connects customers with local service providers such as Plumbers, Electricians, Cleaners, Movers and more. We exist to empower local businesses - allowing them to provide the best service to consumers who use the platform.With a few taps on your smartphone you can request quotes from several providers or hire service professionals directly. Within hours, local service providers will send you estimated quotes and youll have your job completed in no time! Were fiercely focused on creating an innovative and world-class company, right from Southeast Asia. Many of our team are returning Malaysians and Southeast Asians with work experience in Silicon Valley, London, Australia, and New York. We like to think of ourselves as a startup with a Silicon Valley DNA and Southeast Asian outlook. ServisHero is headquartered in Kuala Lumpur, and has operations in Malaysia, Singapore and Thailand. Weve been featured on Forbes, CNN, BBC, Straits Times, TheStar, Bloomberg TV and more! You can learn more about our team here: http://servishero.com/my/en/about-usVisit our Careers page for current openings: careers.servishero.com

JULIA GABRIEL CENTRE PTE. LTD.66 +65 6733 4322

Julia Gabriel Centre nurtures students English and Mandarin language and communication skills.

OKHOME87 +62 812-1187-6716

OKHOME aims to drive people to spend their time on more meaningful matters as we believe that time is a limited source. OKHOME is a tech-based lifestyle platform startup currently focusing on hospitality service in both B2B and B2C markets. Founded in 2017, We aim to help people achieve a better quality of life by providing superior services to become your home needs assistant. By leveraging innovative solution technology and human resource management, we make our customers lives better and better every day.We care about our partners rights and their quality of life. So when you use OKHOME, you are helping our partners as well their quality of life & their rights as a human being.OKHOME has a flat culture where age, originality, education, family, and others does not matter but where your goal, vision, and ability matter.Find out more our journey through Www.okhome.id Instagram : @lifeatokhome Joining our team Www.okhome.id/careers Follow us on our social mediaInstagram : https://www.instagram.com/okhome_cleaningFacebook : https://www.facebook.com/okhomeindonesia/

BORWITA CITRA PRIMA863 +62 31 7889771

BORWITA is an independent distribution company that was founded in 1976 by Mr. Hady Karyono. Borwita was first involved in the business of pharmaceutical distribution based in Surabaya. The companys business grew aggressively and in 1988, Borwita started a Consumer Products Distribution Division.Driven by the rapid growth of the consumer products distribution division, PT. Borwita Citra Prima (BCP) was incorporated in 1995. Today, BCP distributes the full spectrum of consumer products, including personal care & hygiene, food, and beverage. BCPs principals are market leaders within their respective segments and include both multinationals and home-grown conglomerates.Borwitas current distribution reach spans East Jakarta, West Java, Central Java, East Java, Bali, Lombok, Nusa Tenggara, Sulawesi, Maluku, and Papua. Our family of 5,000+ people is our greatest asset which allows us to cover 340,000+ outlets across all channels, ranging in size from hypermarkets, supermarkets, minimarkets, wholesalers, big retailers, and small stores. Borwitas infrastructure includes 34 warehouses, 349 delivery trucks, and 280 delivery motorcycles operating out of 170 branch offices across Indonesia.Commencing 2014, Borwita has expanded its business to start a Logistic Services unit. Leveraging its strong infrastructure and network, backed by strong & in-depth experience logistic professionals, Borwita Logistic has been able to provide & serve unique solutions to its customers in warehousing, multi-mode deliveries, and cross-docking activities. Borwita Logistics serves logistics services for P&G, Frisian Flag Indonesia, Nutrifood, Mitra Bukalapak, and many more.Under the auspices of PT. Borwita Indah, in 2018, Orbiz, an e-commerce enabler with freedom built in was launched. ORBIZ was built as a strategic partner to meet the business needs of online sales, both in pureplay retail to e-commerce platforms as online distributors, or through direct sales to customers.

TWO SEASONS BEAUTY SPACE8 +62 819-9339-3370

Dry and rainy season. The two seasons in Indonesia that teach us how two opposite forces might complete each other, yet represent the perfect balance. Creating beauty and grace on everything they touch thus prospering our lush land. Making flowers bloom brighter, trees grow taller, fruit sprout sweeter.It acted as the main inspiration for Two Seasons beauty space. Founded in Jakarta since 2021, it is the go to place for all beauty enthusiasts to show love and nurture each mind, body and soul. We aim to serve sustainable and first class quality beauty service for everyone out there that will bring out the best out of yourself. From there, you will find beauty beyond boundaries that will make you smile in the sunshine and dance in the rainfall.

Top Consumer Services Companies in Indonesia

Key Statistics from 2022

The consumer services industry is expected to grow at an annual rate of 5.5% in 2022, contributing around 2.2% to the country's GDP. The industry is also a significant contributor to employment, providing jobs for over 3 million people in 2022. Additionally, the wedding services segment is one of the largest and fastest-growing segments of the consumer services industry in Indonesia, with a projected annual growth rate of 8%.

Factors Contributing to Growth and Success

Several factors have contributed to the growth and success of the consumer services industry in Indonesia. One of the key contributors is the country's large and growing middle class, which is increasingly seeking higher-quality services and experiences. Additionally, the government has implemented policies and initiatives that have facilitated the growth of the industry, such as the relaxation of visa requirements and the development of tourism infrastructure.

Furthermore, the increasing use of digital technology has enabled the industry to expand its reach and provide more personalized and convenient services to consumers. Online marketplaces and social media platforms have made it easier for consumers to discover and compare different service providers, while mobile payment systems have facilitated transactions and made it easier for consumers to access services.

Industry Growth and Comparison to Previous Years

The consumer services industry in Indonesia has experienced significant growth in recent years. In 2022, the industry's growth rate is expected to be 5.5%, which is an improvement from the previous year's growth rate of 4.5%. The wedding services segment, in particular, has seen robust growth in recent years, with an annual growth rate of 8% projected for 2022.

Key Trends Including Technological Disruptions

The consumer services industry in Indonesia is experiencing significant technological disruptions, with digital technology playing an increasingly important role in the delivery of services. One of the most significant technological disruptions in the industry is the increasing use of mobile applications and online platforms.

These platforms have made it easier for consumers to access and compare services, while also providing service providers with new opportunities to market their services and reach a wider audience. Additionally, the use of chatbots and other artificial intelligence technologies is enabling service providers to offer more personalized and efficient services to consumers.

Challenges

Despite the industry's growth and success, there are several challenges that the consumer services industry in Indonesia must overcome. One of the most significant challenges is the need to improve the quality of services, particularly in terms of customer service and professionalism. Additionally, the industry must continue to adapt to changing consumer preferences and technological advancements in order to remain competitive.

Future Outlook

In terms of the industry's future outlook, the consumer services industry in Indonesia is expected to continue its growth trajectory in the coming years. The increasing use of digital technology and the growing demand for high-quality services are expected to drive growth in the industry, particularly in the wedding services segment.

Furthermore, the government's continued commitment to promoting the development of the tourism industry and the relaxation of visa requirements will create new opportunities for the consumer services industry in Indonesia. Overall, the consumer services industry in Indonesia is well-positioned to drive further economic growth and contribute to the country's overall development.

Conclusion

The consumer services industry in Indonesia is a rapidly growing sector that provides a range of services catering to the country's diverse population. The industry's growth and success are being driven by a range of factors, including the country's large and growing middle class, government initiatives, and the increasing use of digital technology. The industry is projected to continue its growth trajectory in the coming years, with the wedding services segment expected to be a significant contributor to growth.

Despite the industry's growth and success, there are several challenges that it must overcome to continue its upward trajectory. Improving the quality of services and adapting to changing consumer preferences and technological advancements are key challenges that the industry must address.

Looking to the future, the consumer services industry in Indonesia is poised to continue its growth, with new opportunities emerging as the country continues to develop and modernize. The industry's future success will depend on its ability to adapt to changing market dynamics and technological advancements while maintaining high-quality services.

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By Melissa Goh
Published on 12 May 2023