Top Retail Companies in Malaysia

The Retail industry is a vital component of Malaysia's economy, providing goods and services to its citizens and contributing significantly to its gross domestic product (GDP). In 2022, the industry is expected to face challenges as it navigates a changing market landscape and adapts to evolving customer preferences.

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CompanyHeadcountContactDescriptionDecision Maker
CARTIER8,895 +65 6738 8975

A French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.Founded during the era of great inventions, Cartier has always been inspired by the progression of ideas and artistic movements. The Maison continues this progression today, all the while creating an expression of its own.Love, Trinity, Juste un Clou, Tank, Panthère, Santos… From high and fine jewelry to watchmaking, from leather goods to fragrances, eyewear and objects, Cartier reveals beauty in every creation, with just the right touch of panache and the secret signature of its unique expertise.

AL-FUTTAIM15,233 +65 6746 6555

As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.For a career with the Al-Futtaim Group please go to our careers site at www.afuturewithus.comBest Employer Brand on LinkedIn above 4000 employees: UAE- Al-Futtaim. (https://wam.ae/en/details/1395302805731)

CLUB 21 SINGAPORE (PART OF THE COMO GROUP)198 +65 6304 1222

Established in 1972, Club 21 is Asia’s leading purveyor of luxury fashion. Our 3,800 employees across four continents are experienced in wholesale distribution, sourcing, brand guardianship and vertical retail. Over the last four decades, Club 21 has managed over 250 brands across nearly 400 stores in Australia, China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, the United Kingdom and the USA. Our intimate knowledge of local consumer markets, relationship with customers, retail expertise and full vertical capabilities make Club 21 a much sought-after partner in new business opportunities. Partnership underpins all our business relationships. In each case, we work with partners to grow markets while protecting the DNA of their brands. In this way, Club 21 continues its core mission: delivering stylish retail experiences and progressive solutions to modern luxury requirements with integrity.

TIFFANY & CO.10,003 +65 800 518 5555

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

NEW BALANCE7,170 +65 3138 5133

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

NU SKIN4,171 +65 6837 3363

Nu Skin Enterprises, Inc. (NYSE: NUS) is a leading beauty and wellness company, powered by a dynamic affiliate opportunity platform. The company helps people live, look and feel their best with products that combine the best of science, technology and nature. Backed by more than 35 years of scientific research, Nu Skin develops innovative products including Nu Skin® personal care, Pharmanex® nutrition and the ageLOC® anti-aging brand which includes an award-winning line of beauty device systems. Nu Skin operates in nearly 50 markets worldwide in the Americas, Asia, Europe, Africa and the Pacific. Rhyz Inc. is the company’s strategic investment arm that includes a collection of technology and manufacturing companies to support growth in the core Nu Skin business. Nu Skin is committed to sustainability, including global initiatives such as transitioning to reduced and sustainable packaging for all products by 2030. The Nu Skin Force for Good Foundation also strives to improve children’s health, education and economic circumstances throughout the world. For more information, visit nuskin.com.

PANDORA14,479 +65 6804 6481

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 26.5 billion (EUR 3.6 billion) in 2022.See all our products and collections on pandora.netVisit our guidelines for this channel, and what types of post we accept here: https://pandoragroup.com/media/Corporate-social-media-principles

PATTERN®821 +65 1800 210 0545

Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.

ROLEX6,368 +65 6737 9033

The leading brand in Swiss luxury watches, Rolex enjoys an unrivalled reputation for excellence, performance and prestige. Pioneer of the wristwatch since 1905, the brand is at the origin of landmark innovations in watchmaking, including the first waterproof wristwatch - the Oyster - and the Perpetual rotor self-winding mechanism.Its watches have accompanied explorers and achievers around the world, from the top of the highest mountains to the deepest reaches of the ocean.Rolex is also actively involved in supporting the arts, sports, exploration, the spirit of enterprise through a broad palette of sponsoring activities and philanthropic programmes.

VALIRAM1,140 +65 6723 8088

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam. Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow. Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

FASHIONVALET GROUP160 +60 3-2730 2103

We are the leading & fastest-growing Modest Fashion group in Southeast Asia.At FashionValet, we are dedicated to continuously understand and deliver everyday on-trend fashion that meets the nuanced but essential needs of today’s modern and modest women.Our brands, dUCk and L I L I T. are iconic in Malaysia, Singapore and Brunei, and they dominate Modest Fashion with a wide assortment of scarves, apparel, bags, cosmetics, accessories & more, all worn as daily fashion necessities.Founded in 2010 as a curated fashion marketplace, we are now a direct-to-consumer (D2C) brand owner with a significant online presence supplemented with over 13 physical stores in Malaysia & Singapore.

LOVE, BONITO481 +65 6844 8914

We pride ourselves as the best and largest vertically integrated, omni-channel womens fashion brand in the region. Founded in 2010, we have grown to 300 people strong, with our headquarters in Singapore, and country offices in Indonesia, Malaysia and Hong Kong, omni-channel presence across the 5 markets, retail franchise in Cambodia, and international e-commerce to 10 other markets - China, Australia, New Zealand, US, Canada, Japan, Philippines, Vietnam, Thailand and Brunei. The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

ZENYUM221 +65 8939 4840

Zenyum is on a mission to help Asia smile more. Were a consumer-focused healthcare brand that removes medical jargon, cancelled appointments, price variations and puts convenience at the centre of your smile journey. The result? Affordable dental treatment that actually works.Founded in 2018 in Singapore, Zenyum provides Smile Cosmetics, produced under the highest quality standards. Led by a team of experienced tech entrepreneurs and doctors, we bring the highest level of care to our customers by partnering with experienced local dentists across Asia. Zenyum operates in Singapore, Malaysia, Hong Kong, Indonesia, Taiwan, Thailand, and Vietnam.

PT. MITRA ADIPERKASA TBK5,088 +62 21 80648333

Incorporated in 1995, MAP Is the leading lifestyle retailer in Indonesia with over 1,900 retail stores in 66 major cities of Indonesia and a diversified portofolio that includes Sports, Fashion, Department Stores, Kids, Food & Beverage, and Lifestyle products. With over 100 retail concepts, MAP has been a Anchor Tenant in major mall in Indonesia.Listed on the Indonesia Stock Exchange in 2004, MAP was twice voted Best Managed Company in Indonesia by Asia Money Magazine in 2005 and Finance Asia Magazine in 2007. Also featured in Forbes Indonesias TOP 40 Companies in 2011 and TOP 20 Indonesias Most Admired Companies in 2012Our Vision To be the leading omni-channel retailer in Indonesia.Our MissionTo bring health, happiness and a more fulfilling lifestyle to our valued customers through our portfolio of world class brands, delightful shopping experience and omni-channels.Business Philosophy We are a P.E.O.P.L.E Oriented Company* People Centered Approach* Empowerment* Originality* Principles* Loyalty* EarningsLooking for an opportunity? Check our career page below!

THE HOUR GLASS352 +65 6787 2288

The Hour Glass is one of the worlds leading specialist watch retailers with an established presence of over 45 boutiques in twelve key cities in the Asia Pacific region. Our network of multi-brand and standalone brand boutiques are all strategically located in the key luxury retail corridors in Singapore, Kuala Lumpur, Bangkok, Phuket, Hanoi, Ho Chi Minh, Hong Kong, Tokyo, Sydney, Melbourne, Brisbane and Auckland. Fostering a global appreciation of watches, we endeavour to remain the primary port of call for all watch enthusiasts and collectors alike. Whether you are new to watches or are a seasoned connoisseur, our team of passionate Watch Specialists remain poised to assist you on your journey with The Hour Glass.

SWAROVSKI9,577 +65 6273 0707

Masters of Light Since 1895Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the worlds finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

DFI RETAIL GROUP7,670 +65 6891 8100

DFI Retail Group is a leading pan-Asian retailer that covers food (grocery and convenience), health and beauty, home furnishings, restaurants and other retail businesses. The Group has interests in 13 countries and territories, operates over 10,500 outlets, and employs more than 216,000 team members. The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Groups businesses are managed from Hong Kong by DFI Retail Group Management Services Limited through its regional offices.DFI Retail Group is a member of the Jardine Matheson Group.

LUXASIA1,090 +65 6281 9559

LUXASIA is the leading beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. LUXASIA has also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. The Groups integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2000 talents across a growing footprint of 15 markets.WHY JOIN US?At LUXASIA, we believe that there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands in across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across Asia Pacific. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?Here are the Core Values that guide us:• Respect – Treating everyone right and being inclusive• Entrepreneurship – Running the business like it is our own• Speed – Responding fast to circumstances and challenges• Passion – Loving what we do• Excellence – Doing our best• Courage – Daring to try• Transformation – Be Water, changing for growth and to be future-readyJOIN US and let’s grow together.

BATA GROUP10,190 +65 9754 2912

The Bata Group is one of the worlds leading manufacturers and retailers of quality footwear. A global concern with more than 32,000 employees, 21 production facilities, over 5,300 stores in more than 70 countries across the globe, Bata has been providing the best shoes at the best prices, backed by unparalleled service, for 125+ years.Since its founding on September 21, 1894, by Thomas Bata, the company has consistently demonstrated its commitment to responsible and innovative business models in the belief that capital is not just money, buildings or technology, but, more importantly, people, knowledge and core values. This visionary approach has enabled the company to meet each new challenge with creativity and foresight, while earning the trust and confidence of customers, employees and the communities in which it does business.Today, Batas pioneering decentralized production system, featuring semi-autonomous regional facilities guided by three regional business units, allows the company to quickly adapt to changes in the marketplace and seize potential growth opportunities. It also continues Batas long tradition of being sensitive to cultural and national differences, and enables it to proudly function as a local company in every country it serves.Follow us on facebook.com/bata

C.K. TANG LIMITED129 +65 6737 5500

An icon of Singapore, TANGS is a leading player in the retail industry that has its fingers constantly on the pulse of the ever-changing consumer wants and trends.With the flagship TANGS at Tang Plazas transformation completed, Singapores most distinctive and beloved shopping destination raises the bar in retail, stepping up its role as a curator of a spectrum of exciting Asian as well as international brands, and redefining the shopping experience with a refreshed store concept.

Top Retail Companies in Malaysia

Key Statistics from 2022

According to the Malaysian Retail Chain Association, the retail industry's total sales value in 2022 is projected to reach RM 107 billion, a 4.5% increase from the previous year. The industry's contribution to Malaysia's GDP is expected to remain stable at 8.2%, the same as in 2021. The industry is also projected to create around 350,000 new jobs in 2022, a testament to its resilience and ability to adapt to changing market conditions.

Factors Contributing to Growth and Success

Several factors have contributed to the growth and success of the Retail industry in Malaysia. One significant factor is the government's commitment to enhancing consumer spending and promoting the development of the retail industry. The Malaysian government has launched various initiatives aimed at promoting consumer spending, such as the e-Tunai Rakyat program and the MY Cyber Sale.

Moreover, the government has also introduced policies and incentives to encourage private sector investment in the industry. These policies include tax incentives and the development of the Malaysia Retailers Association, which aims to promote the development of the retail industry in Malaysia.

Industry Growth and Comparison to Previous Years

The Retail industry in Malaysia has shown moderate growth in recent years. According to the Malaysian Retail Chain Association, the industry's total sales value has increased by an average of 4% per annum over the last five years. The sector has also been a significant contributor to Malaysia's economic growth, with its contribution to GDP remaining stable at 8.2% in 2021.

Key Trends: Technological Disruptions

The Retail industry in Malaysia is also witnessing several technological disruptions that are changing the way businesses operate and engage with their customers. One significant trend is the use of digital platforms to conduct sales and engage with customers. Digital platforms can enhance efficiency, reduce costs, and improve customer engagement.

Another technological trend in the industry is the use of data analytics and artificial intelligence (AI) to gain insights into market trends and customer behavior. AI and data analytics enable businesses to make informed decisions, develop targeted marketing campaigns, and personalize customer experiences.

Challenges

Despite its growth and success, the Retail industry in Malaysia is facing significant challenges as it navigates a changing market landscape. One significant challenge is the increasing competition from e-commerce platforms, which can affect traditional retailers' competitiveness in attracting customers. Another challenge is the changing customer preferences and the need to adapt to evolving market trends.

Future Outlook

Looking ahead, the Retail industry in Malaysia must continue to innovate and adapt to changing market conditions. The industry must also work towards developing new sales channels and enhancing the customer experience to remain competitive in the digital age.

To stay ahead of the curve, the industry must continue to innovate and adapt to changing market conditions. Moreover, retailers operating in Malaysia must invest in digital platforms, adopt data analytics and AI to gain insights into market trends and customer behavior, and work towards developing new sales channels to remain competitive. By doing so, the industry can continue to enhance customer experiences, drive economic growth, and create job opportunities for Malaysians.

One significant opportunity for the Retail industry in Malaysia is the growing demand for sustainable and socially responsible products. Consumers are increasingly conscious of the environmental and social impact of their purchases and are demanding that retailers adopt sustainable and ethical practices. To leverage this opportunity, Retail companies operating in Malaysia must adopt sustainable practices, work towards reducing their carbon footprint, and promote ethical and socially responsible practices.

Moreover, Retail companies must also work towards enhancing the customer experience and developing personalized marketing campaigns to cater to the changing customer preferences. This approach can enhance customer loyalty, promote brand differentiation, and drive sales growth.

Additionally, the Retail industry in Malaysia must also focus on enhancing logistics and supply chain management to improve the delivery of goods to customers. This approach can enhance efficiency, reduce costs, and improve customer satisfaction.

Conclusion

In conclusion, the Retail industry in Malaysia is a thriving and resilient sector that is expected to continue its growth trajectory in the coming years. The industry's success can be attributed to government initiatives, private sector investment, and technological disruptions. However, the industry also faces challenges such as increasing competition from e-commerce platforms and the need to adapt to evolving customer preferences. To stay ahead of the curve, the industry must continue to innovate and adapt to changing market conditions. Moreover, Retail companies operating in Malaysia must invest in digital platforms, adopt data analytics and AI, work towards developing new sales channels, and promote sustainable and socially responsible practices. By doing so, the industry can continue to enhance customer experiences, drive economic growth, and create job opportunities for Malaysians.

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By Melissa Goh
Published on 22 May 2023