The courier services industry in Australia has been playing an important role in the country's economy, with a significant contribution to the country's GDP and employment rate. In 2022, the courier services industry in Australia experienced significant growth, contributing $9.4 billion to the nation's GDP and employing over 100,000 professionals. This can be attributed to several factors, including government initiatives, technological advancements, and changes in consumer behavior. In this article, we will examine the factors contributing to the growth and success of the courier services industry in Australia, key trends, challenges, and the future outlook.
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TIMG (THE INFORMATION MANAGEMENT GROUP)
241
+61 1300 986 856 sbowie@timg.com
TIMG (The Information Management Group) has serviced businesses throughout Australia for over 20 years. Part of Freightways Ltd, a leading provider of express package services across New Zealand since 1964, TIMG has grown by acquiring strategically aligned companies including LitSupport, DataBank, Complete Archiving, FileSaver, and Integrated Imaging Systems. Together we offer small, medium, and large businesses a fully integrated end-to-end solution to suit their needs. With offices and data centres located across the country, we offer our clients customised data management solutions that allow them to securely store, accurately track, retrieve, cull and use their data to maximise business potential. While off-site secure storage of physical records and data tapes lies at the heart of our business; the future is all about our digital, cloud-based solutions. The below list offers an overview of the types of solutions we provide to our Government, Education, Finance, Health, and Lega…
GOODIE GROUP
10
+61 3 9917 8078 eat@goodiegroup.com
Our people Our directors Jane Semple and Lyn Brown share decades of experience in running Melbournes best restaurants, and in wine, fashion, marketing and styling. You couldnt be in better hands. Our place Its important to us that were nimble, punctual and responsive, and we love our location in the heart of Melbournes CBD, right amongst our daytime clients. And when youre looking for a unique venue, daytime or night time, whether it be a corporate event or a private party, we know every secret laneway, warehouse and rooftop that the city has to offer. Our practices Goodie employs long-wheelbase bikes with experienced couriers to dispatch around the city during the day. They are green and lean, and your food arrives straight from our kitchen on Flinders Lane – super fresh, on time. Youll notice that most of our daytime catering will be delivered in natural timber boxes. These are hand made by the Salvation Army, employing their Disability Support Program. These boxes are ful…
KINGS TRANSPORT & LOGISTICS
299
+61 131322 (blank)
The Kings Group are the market leader in the Metropolitan Transport and customised Logistics and Warehousing solutions with offices throughout all major capital cities around Australia and New Zealand.
DIRECT COURIERS
193
+61 131610 marketing@directcouriers.com.au
At Direct Couriers we understand the importance of swift, reliable and friendly delivery services. Whatever your business requirement, we have the vehicles, drivers and expertise to get the job done right the first time, every time. Direct Couriers operates in Sydney, Melbourne, Brisbane, Perth, and Adelaide in Australia and in Auckland, New Zealand with a fleet of over 1250 vehicles ranging from cars to semi-trailers. The core business of Direct Couriers is same day point-to-point metropolitan deliveries. We incorporate Regional, Interstate and International services which gives us the ability to meet our clients total distribution requirements. Our drivers and customer service teams are supported by an industry leading IT Platform providing full visibility of all courier deliveries with immediate proof of delivery.
MAILPLUS AUSTRALIA
43
+61 1300 656 595 (blank)
It all began when MailPlus Founder, Chris Burgess, met a courier in an elevator in 1997. Realising there was a niche in the logistics industry picking up and lodging business mail, Chris borrowed $10k from his Mum and got cracking. Today, MailPlus works with last-mile delivery providers a reliable parcel pick up strategy that provides eCommerce merchants with an alternative shipping solution. Chris, MailPlus Managing Director today, says this is all thanks to his amazing team who support him daily, and the 300+ dedicated owner-operators that help him keep driving the business forward.
DTDC AUSTRALIA
24
+61 1300 658 775 sales@dtdcaustralia.com.au
At DTDC we provide Door to Door domestic and international courier services. With our established International Courier Network across 240 countries that make use of both air and sea freight options, we provide for all your import and export needs. As an additional service to our import/export clients, we provide customs and quarantine clearance services for both commercial and personal effects items for air and sea freight options. Our domestic courier services offers you the choice between Couriers Please, Hunter Express, or TNT, three of Australias top courier providers. Simply and easily compare each carrier price, and select the service best suited to your needs. Our friendly and professional team members are here to assist you along every step of your courier journey, from pickup to delivery. At DTDC we pride ourselves on quickly becoming the fastest rising star in the domestic Australian courier market with our exceptional service levels and established courier network…
MAIL BOXES ETC (MBE) AUSTRALIA
29
+61 8 6319 2153 osbornepark@mbe.com.au
Mail Boxes Etc. or MBE is about Making Business Easier... for you, your business and the people you want to connect with... worldwide. MBE customers optimise time in their personal and business lives by entrusting fulfilment of select routine tasks and processes to our network of retail service centres managed by franchised entrepreneurs. Our business and private customers find convenience and efficiency in our unique combination of business-related products and services - all under one roof, performed by experienced service teams dedicated to reliability, quality and client satisfaction. In short, MBE is people in business doing the business of people who mean business. With more than 2500 locations worldwide, our MBE network is one of the worlds largest retail systems of franchised shipping, printing, logistics and postal related business service centres. Currently in over 32 countries, MBEs retail businesses are independently owned and operated by licensed franchisees of MBE Wo…
APD PARCEL DELIVERY
11
+61 8 8416 8000 customerservice@apdparcel.com.au
At APD we do more than deliver, we are committed to developing long-term relationships with our clients. We are an Adelaide based, locally owned, courier and delivery company that have been operating for over 53 years. Every day over 10,000 parcels, pallets and packages pass through our 5,000 sq/m warehouse. APDS 11,000 sq/m site in Dudley Park is B-Double rated and is where we provide freight solutions for over 3,000 customers and work for over 150 South Australians. Centrally located close to the North South Expressway, we are the distribution partner for leading Australian companies. We deliver in Adelaide, South Australia and Nation-wide using GPS equipped vehicles to track deliveries in real-time.
ALL PURPOSE TRANSPORT
72
+61 7 3719 2111 sales@allpurpose.com.au
As Queenslands only true specialised transport solutions company we bring together - Courier / Taxi Truck Services including urgent Hotshot deliveries - Heavy Transport - Refrigerated (Temperature Controlled) Deliveries - Home & Office Relocations - New Furniture Deliveries - General Storage / 3PL Warehousing And with that comes a management team with over 200 years of specialised transport knowledge. If youve got a transport or logistics issue, then you can have confidence our team would have seen it and solved it before. And we dont keep our managers behind big fancy desks, theyre on the phone and in the field keeping things running and theyre there if you ever need them. Everybody says they want to be the best, but we have every single driver and staff member of All Transport Certificate III qualified or above in their specialised area... its about having both the will and the skill to stay ahead.
SKUTOPIA
56
+61 2 9052 6713 privacy@skutopia.com.au
SKUTOPIA, an end to end, on demand order fulfilment Software (SaaS), Robotics as a Service (RaaS) and Same Day Delivery provider for eCommerce businesses and online marketplaces. SKUTOPIA is democratising eCommerce through its innovative ecosystem - enabling seamless and profitable scalability from 1 to 10,000 orders per day. We have 3 main products: SKUTOPIA SaaS shipping aggregator helps to choose the optimal courier for the right price and delivery SLA based on the recipients address. Users can set up rules to assign couriers automatically. The platform also connects and enables users to access SKUTOPIA Same Day and SKUTOPIA Robotics Fulfilment. SKUTOPIA RaaS - Robotics as a Service - is an Urban, Robotics Micro Fulfilment service positioned closer to end consumers enabling Same Day delivery and seamless on-demand scalability for order fulfilment utilising state of the art robotics and SKUTOPIA WMS. SKUTOPIA Same Day delivery is fully integrated with SKUTOPIA SaaS and RaaS pro…
TOLL GROUP
10,890
+65 6462 2288 jacob.tan@tollgroup.com
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And its here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can b…
SECURECASH | BANKING COURIER SERVICES
17
+61 1300 732 873 sales@securecash.com.au
SecureCash is a company that specialises in the collection and delivery of your money to the bank. We work with all major banks around Australia and can pickup your banking no matter where you are located. Our clients include Schools, Churches, small & large business and Government departments. Contact us today for a quote online at www.securecash.com.au or simply call us on 1300 SECURE.
STATE TRANSPORT AND WAREHOUSING
32
+61 3 9587 4433 info@statetransport.com.au
State Transport started as a small express taxi-truck company in 1989 servicing the Melbourne metropolitan area. Over the years our client base has grown to include numerous industries carrying goods such as paper, timber products, inks, plastic products, fabric, machinery, engineering and automotive products, food and confectionery. Currently have 124 employees. Delivering Quality Service At State Transport, we use our significant industry knowledge and experience of the supply chain management process to greatly reduce customers operating costs. Our personalised approach means we work side by side with you to provide logistics solutions that are tailored to your specific needs. With a fleet of over 300 vehicles and purpose built warehouses in Braeside and Heatherton, we are able to offer clients: - Taxi trucks and couriers servicing the whole of Victoria 24hrs a day, 7 days a week - Warehousing – HACCP and AQIS certified - Warehouse Management System – view stock via a secured …
GO PEOPLE - GIVES YOUR BUSINESS WHEELS
19
+61 1300 416 722 support@gopeople.com.au
Go People is an Australian start-up transforming ‘last-mile same day delivery for over 10,000 businesses. Our cloud based platform powers an on-demand network of 36,000 drivers, allowing businesses to efficiently and effectively dispatch anything they want, when they want. Read more about us in: The Australian http://bit.ly/2gRlDzy Retail Biz http://bit.ly/2gRmKPv ATN (Fleet Owners & Mangers) http://bit.ly/2fQKlyQ Logistics Magazine http://bit.ly/2gNHSas Startup Smart http://bit.ly/2deqUT5 Post and Parcel http://bit.ly/2fQJZZc Startup Daily http://bit.ly/2gRlJqM Trailer Magazine http://bit.ly/2gLHL1K Transport and Logistics News http://bit.ly/2eOvXd8 Watch us on: CNBC http://cnb.cx/2fXjS61 MSN Money http://bit.ly/2gNHJ6U
INDEPENDENT VETERINARY PATHOLOGY
6
+61 7 3088 4080 admin@ivpath.com.au
Independent Veterinary Pathology is a non-corporate veterinary pathology service with innovative IT report delivery systems to ensure clinic pathology result management is streamlined. Our modern laboratory is located in Brisbane, Queensland with an extensive courier network that reaches right across Australia. We specialise in anatomical veterinary pathology, providing a cost effective, reliable and efficient diagnostic service. We provide a wide range of special stains and veterinary validated Immunohistochemistry. Our team collectively has more than 50 years experience in the anatomical pathology industry. We pride ourselves on a down to earth personalised service ensuring you and your clients are our number one priority.
FOREIGN XCHANGE
12
+61 1300 117 775 info@foreignxchange.com.au
Foreign Xchange employs the latest technological and operational standards to ensure your privacy and payment details are in safe hands. We only work with premium couriers companies and our deliveries are fully insured for your peace of mind. We can reliably offer the best foreign exchange rates because we run an online operation that doesnt have the costly overheads of a physical store network. Thats right, were bringing the money exchange industry kicking and screaming into the 21st century. Our customers love it because we can offer the best rates and double down on service and security. You get convenience, peace of mind and the best rates which means extra travel money for your holiday or business trip.
COURIERS EXPRESS SERVICES
12
+61 3 9371 6500 enquiry@couriers.com.au
From a quiet beginning with two vehicles in 1988, Couriers Express Services (CES) was built from the ground up by Director Patrick Leggett with a focus on two things: customer service and competitive pricing. We quickly built a brand known for putting the customer first, which saw us established as one of the market leaders in Melbourne. In 1993, Following the loss of one of our major clients to a competitor with national capabilities we recognised that in order to continue providing our core promise of putting the customer first, we needed to develop our own country-wide network. Since that time, CES can proudly boast a truly national service, with distribution partners who share our service vision, though were still small enough to have maintained our core values: customer service and competitive pricing.
PACK & SEND AUSTRALIA
195
+61 1300 668 000 (blank)
PACK & SEND is a highly respected brand in the dynamic growing market of ecommerce logistics and parcel and freight delivery solutions. There are many things that set us apart at PACK & SEND – but none more important than giving customers the power of choice. No other logistics company offers such a wide selection of transport and packaging solutions – through multiple sales channels. PACK & SEND brings services to its customers through a vast network of convenient Retail Service Centres, Logistics Fulfilment Centres, Call Centre, Online Courier Booking systems and Online Retail Integrations. These capabilities allow us to tailor personalised and unique logistics solutions for our clients like no other. Our customers include e-commerce companies, small businesses, large companies, government departments and individual consumers. We cater for the one-off small volume job to the requirements of large volume regular senders.
TRANSCO CARGO
43
+61 3 9703 2255 info@transcocargo.com.au
Backed by 20+ years of expertise & experience in the international freight & logistics service industry, Transco Cargo has become a leading company offering a range of logistics management services. Our extensive experience allows us to tailor make logistics & transport solutions to the specifications of our clients business models and our dedicated team of professionals with vast expertise in the industry assure you of a timely service with competitive container shipping rates. We aspire to become an extension of your business, rather than being an ordinary external supplier. The experienced team at Transco Cargo Australia is able to assist you in all international freight movements from Australia to the world, being the leader in cargo consolidation in the Australias shipping industry. Offering cargo shipping to Sri Lanka, India, Fiji and any country in the world no matter the most difficult of destination, the courier services when sending personal effects, excess luggage or even s…
COMSOURCE PTY LTD
7
+61 1300 882 896 info@comsource.com.au
Comsource delivers tailored solutions for businesses daily. We simplify cutting edge technology, deliver it straight to your desk and ready to go, all with straight talking Australian support. Ultimately, we are here to save you time, to save you money and if youre ready for it, to seamlessly handle your move to the NBN. Why choose Comsource? Works out of the box We test your system in-house before courier despatch so you dont need a technician. Simply unpack, plug it in and start calling. Australian based tech support No overseas call centres means that you get direct access to our friendly technical team every time you call. All data is processed and stored within Australia to guarantee industry compliance. SME experts We talk to small and medium sized businesses all day every day – we understand your needs. Consolidate services We can simplify your life with one provider (and one bill) for all your phone, broadband, 4G mobile and 1300 needs. Want to find out more? We love t…
Top Courier Services Companies in Australia
Factors contributing to growth and success:
The growth and success of the courier services industry in Australia can be attributed to several factors, including government initiatives, technological advancements, and changes in consumer behavior. The Australian government has implemented several initiatives that have promoted the growth of the industry. For example, the government has implemented policies that have facilitated e-commerce, such as reducing red tape and providing incentives for businesses to invest in online infrastructure.
Technological advancements have also contributed to the growth of the industry. The use of technology, such as GPS tracking, has enabled courier services to provide real-time updates to customers, improving their experience. In addition, the use of drones for delivery has become more common, reducing delivery times and improving efficiency.
Changes in consumer behavior have also contributed to the growth of the industry. The increase in online shopping has resulted in a greater demand for courier services, and the trend is expected to continue.
Industry growth and comparison to previous years:
The courier services industry in Australia has been experiencing growth in recent years. In 2021, the industry’s market size was estimated to be $13.9 billion, and it is expected to reach $18.2 billion by 2026. The growth can be attributed to the increase in e-commerce and the demand for faster and more efficient delivery services.
The industry has also seen a significant increase in the use of technology. The use of drones for delivery has become more common, and the use of GPS tracking and mobile apps has improved the customer experience.
Key trends:
The courier services industry is characterized by technological disruptions, and this trend is expected to continue. The use of technology, such as drones, artificial intelligence, and big data, is expected to increase, improving efficiency and reducing costs.
The rise of e-commerce has also resulted in new trends in the courier services industry. For example, the use of locker delivery services has become more common, providing customers with a convenient and secure way to receive their deliveries.
Challenges:
Despite the growth of the courier services industry in Australia, it still faces several challenges. One of the main challenges is the issue of last-mile delivery. Delivering goods to customers' homes can be challenging, particularly in rural areas. This has resulted in the emergence of new delivery options, such as locker delivery services and pick-up points.
Another challenge is the issue of sustainability. The courier services industry is responsible for a significant amount of carbon emissions, and there is a growing demand for sustainable delivery options.
Future outlook:
The future outlook for the courier services industry in Australia is positive. The industry is expected to continue growing, driven by the increase in e-commerce and the demand for faster and more efficient delivery services. The use of technology, such as drones, is expected to become more common, improving efficiency and reducing costs.
In addition, the industry is expected to become more sustainable, with a focus on reducing carbon emissions. The adoption of electric vehicles and the use of renewable energy sources for delivery operations are expected to become more common.
Conclusion:
In conclusion, the courier services industry in Australia has been experiencing growth, and it is expected to continue growing in the future. The industry's growth can be attributed to government initiatives, technological advancements, and changes in consumer behavior. The rise of e-commerce has resulted in new trends in the industry, such as the use of locker delivery services and pick-up points. However, the industry also faces challenges, such as the issue of last-mile delivery and sustainability.
The future outlook for the industry is positive, with the adoption of technology and sustainable delivery options expected to become more common. It is important for businesses in the industry to remain adaptable to changes and to prioritize customer experience, while also focusing on sustainability and reducing carbon emissions.
As the industry continues to grow, it is essential for businesses to focus on innovation and to invest in technology and infrastructure to improve efficiency and reduce costs. At the same time, it is important to prioritize sustainability and to reduce the industry's impact on the environment.