The courier services industry in Indonesia has experienced significant growth and success over the past year, with various factors contributing to its positive momentum. In this article, we will explore the key statistics from 2022, factors contributing to its growth and success, industry growth and comparison to previous years, key trends including technological disruptions, challenges, and future outlook.
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REX KIRIMAN EXPRESS
45
+62 21 56958333 dig.marketing@rex.co.id
PT Royal Express Indonesia (REX) memfokuskan layanannya sebagai perusahaan jasa pengiriman dokumen dan paket melalui transportasi udara, laut, dan darat dengan tujuan domestik dan juga Internasional. Dalam memberikan pelayanannya, REX selalu menempatkan kepuasan pelanggan sebagai prioritas dengan berusaha memenuhi semua kebutuhan pelanggan dengan baik. Untuk bisa meraih sasaran tersebut, REX didukung oleh sumber daya manusia yang handal dan armada yang memadai.
PT. PRIMATAMA DUTA ANTARAN
28
+62 811-8886-333 (blank)
Sebagai perusahaan yang bergerak di bidang jasa, kami senantiasa selalu memberikan pelayanan yang terbaik untuk pelanggan. Belajar dari informasi dan masukan para pelanggan, kami terus menambah beberapa pelayanan di luar dari kebiasaan perusahaan jasa pengiriman. Hal ini semata-mata kami berikan untuk memenuhi kebutuhan para pelanggan. Adapun pelayanan tambahan yang kami berikan adalah, jasa pembungkusan barang, pengembalian AWB yang telah sukses, pengiriman report dengan fasilitas auto email, dan penyimpanan AWB dalam format digital.
RAHSA NUSANTARA
62
+62 811-1111-0308 partnership@rahsa.id
Rahsa Nusantara is a showcase of heritage Indonesian beverages that benefit people and planet. We choose local and all natural herbs from local farmers, especially organic farmers from our networks. These good ingredients are then handcrafted by our production team into special products. Works done by people will consume less energy and will provide fuller beverage taste. Thus, a healthy ready-to-drink Indonesian beverages are produced with less waste and more values. Our consumers who needs healthy, natural drinks as well as wanting to give good impact to environment. We will be happy to provide and deliver beverages of their choice using glass containers instead of plastic ones. They can opt to (1) buy glass bottle and its content, or (2) refill and return glass bottle, in which our courier will deliver refills to them. This system leads closer relationship and communication with our consumers, encouraging and supporting communities of healthy living and planet loving enthusiasts. …
KIRIMAJA
23
+62 811-9766-554 kirimaja.care@kirimaja.id
Jasa layanan logistik terintegrasi sebagai bagian dari Garuda Indonesia Group dengan jaringan yang tersedia di seluruh Indonesia mulai dari port-to-port hingga door-to-door. Download aplikasi KirimAja sekarang dan dapatkan Diskon Pasti 20%.
PT. AYLEEN AFINDO INTERNASIONAL
2
+62 21 43730794 aai@ayleenafindo.com
PT. Ayleen Afindo Internasional merupakan international freight forwarder yang bergerak dalam bidang custom clearance, express courier, dan trucking. PT. Ayleen Afindo Internasional dengan senang hati dan komitmen yang tinggi memberikan pelayanan yang utama agar barang Anda sampai di tujuan dengan aman pada waktu yang tepat dan biaya yang dapat bersaing. About us: PT. Ayleen Afindo Internasional is an international freight forwarder which is engaged in custom clearance, express courier, and trucking. PT. Ayleen Afindo Internasional with a great pleasure and our commitment to provide extraordinary services to our customers so that your packages will be arrive to their destination safely at the right time with competitive prices.
RAYSPEED ASIA
34
+62 811-1475-351 info@rayspeed.com
The international courier service company that has speciality in export shipment from Indonesia to Singapore and Malaysia.
ROSALINDO BHATARA SAKTI
4
+62 21 84934997 info@rosalindo.com
FORWARDING | COURIER | CARGO | LOGISTICS PT. Rosalindo Bhatara SaktiI adalah perusahaan yang mengelola jasa transportasi dan logistik untuk menjawab kebutuhan dari bertumbuhnya dan berkembangnya sektor Industri di seluruh wilayah Indonesia dalam hal pendistribusian produk-produk hasil industrinya sampai ke tangan konsumen. Berawal dari kelompok profesional Courier & Cargo serta management dengan pengalaman yang telah dimiliki oleh masing masing personilnya dalam menangani berbagai macam permasalahan pada pengiriman untuk memenuhi permintaan dan memberikan kepuasan kepada pelanggan sesuai dengan visi dan misi kami. Peranan kami dalam jasa transportasi dengan memiliki berbagai jaringan di seluruh wilayah Indonesia, menghasilkan ketepatan waktu dan pelayanan prima yang didukung oleh management dan staff handal dan profesional. Kami adalah mitra yang dapat diandalkan dan menyajikan yang terbaik demi kepuasan pelanggan dalam mendistribusikan produk-produk industri ke seluruh Indonesia.
JARIVIS
9
+62 811-9602-228 halo@jarivis.com
Jarivis is a start-up company that focuses on helping companies or business owners who have field workers go digital. With the platform owned by Jarivis, every business can use Jarivis to simplify internal business processes and directly reduce paperwork. Jarivis has an advantage which we call Builder. So, our customers can create application forms directly on mobile or web without coding. In Indonesia, there are many small to medium and even large companies that have many field workers, including sales, couriers, surveyors, merchant acquisitions, technicians, and many more. We are here to help companies and field workers work effectively and efficiently with low-cost technology We also provide an API that can be used directly for integration with existing applications in your company
GOJEK
27,031
(blank) customerservice@gojek.com
Gojek is Southeast Asias leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove lifes daily frictions by connecting consumers to the best providers of goods and services in the market. The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial. Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life fo…
PT. SATRIA ANTARAN PRIMA (SAP EXPRESS)
211
+62 811-9911-162 marketing@sap-express.com
SAP Express adalah Perusahaan jasa yang mengkhususkan diri dalam bidang kurir dan kargo, SAP Express berdiri sejak tahun 2013 dan merupakan salah satu perintis jasa kurir di Indonesia yang menggunakan sistem online di seluruh cabang maupun jaringan di seluruh Indonesia dikelolah oleh para profesional dibidangnya selama puluhan tahun.
WAHANA PRESTASI LOGISTIK
717
+62 895-2987-9191 claimcs@wahana.com
PT Wahana Prestasi Logistik is one of the leading companies in the industry of low cost courier (under Wahana Express brand), logistics and warehousing (Wahana Logistics), as well as e-commerce enabler (Wahana Commerce). Wahana has been serving the nation for more than 20 years, and is ready to grow dynamically in the industry 4.0 era, with economical, on-time and friendly services.
RPX ONE STOP LOGISTICS
153
+62 21 75911800 rpxsmile@rpx.co.id
RPX is one of the pioneer players in One Stop Logistics with more than 30 years of experience in Indonesia. We support industry and trade in both domestic and global exchange of goods: in land transport, worldwide air and ocean freight, contract logistics and supply chain management. We go beyond the boundaries to design and implement industry-leading solutions in both freight management and contract logistics and fulfill the ever changing demands of e-Commerce. At RPX, our focus is customer-centric, innovative and sustainable in building a durable and efficient supply chains. We are supported by dedicated and professional team from various areas of specialization and expertise to offer our customers an innovative, comprehensive and best-in-class logistic solutions and service across our network. Our state-of-the-art technology provides optimal solutions for supply chain business ensuring efficiency and cost savings. Our continuously growing extensive network enables us to deliver goo…
COURIERS INDONESIA
1
+62 821-3777-2150 marketing@crocodic.com
Couries adalah sebuah manajemen sistem, tugas hingga performa Driver. Dengan menggunakan sistem ini, banyak manfaat yang di dapat : 1. Mengetahui Performance Driver 2. Distribusi Multi Dispacth Point 3. Mengetahui Durasi Waktu dari Awal hingga Akhir Pengiriman Barang 4. Data Pendukung Management
PT. TIKI JALUR NUGRAHA EKAKURIR (JNE)
9,028
+62 21 29278888 customercare@jne.co.id
PT. Tiki Jalur Nugraha Eka Kurir, atau lebih dikenal dengan JNE EXPRESS, adalah sebuah perusahaan logistik dan ekspedisi barang asli Indonesia yang berkantor pusat di Jalan Tomang Raya No. 11, Jakarta Barat. JNE dikenal sebagai salah satu perusahaan ekspedisi barang terbesar di Indonesia, berkat jaringan dan jangkauan area distribusinya yang mencakup lebih dari 83.000 kota, termasuk kabupaten, desa, dan pulau terluar, dengan gerai penjualan berjumlah lebih dari 8.000 titik dan mempekerjakan lebih dari 50.000 karyawan di seluruh Indonesia.
MPX GO ( PT. MAKMUR GOTRUKZ INDONESIA )
51
+62 813-9997-7968 cs@mpxgo.com
Selamat datang di MPX Go Official LinkedIn Page ! MPXGO adalah platform layanan logistic berbasis aplikasi online pertama di Indonesia yang menyatukan bisnis modern dengan bisnis konvensional sehingga melahirkan suatu kemudahan pengiriman logistic dengan biaya yang murah , cepat dan terpercaya. Welcome to MPX Go Official LinkedIn Page ! MPXGO is the first online application-based logistics service platform in Indonesia that unites modern business with conventional business so as to give birth to an ease of logistics delivery at a low, fast and reliable cost. Download MPXGO App to enjoy the best delivery service at an affordable price. Click the link below! https://play.google.com/store/apps/details?id=com.gotrukz - Android https://apps.apple.com/us/app/mpxgo/id1562295547 - iOS
BOMA CARGO
9
+62 813-9999-0554 cs@bomacargo.id
Spesialis kiriman rute Indonesia Tengah & Indonesia Timur, Distribution Project, & Heavy Cargo Project
COMMETA NIAGA RAYA, PT
45
+62 21 5661666 info@commeta.co.id
PT. Commeta Niaga Raya is a procurement & fulfilment company specialising in marketing and promotional activities. Our range of products include electronic, home appliances, gadgets, toys, computers, jewelry and others. We are also trusted by various electronic and home appliances brands to be their distributor, dealer and agent, such as: Philips, Sony, Samsung, Sanyo, JVC, Panasonic, LG, Toshiba, Akira, Canon, HP, Sony Ericsson, Nokia, Electrolux and others. With over 17 years of experience, we have already partnered with numerous local and MNCs, and we continuously enhance our services for our clients so that we can bring more benefits to their business. Our core values that we believe in are: 1. Customer as our main priority 2. Develop, trust and empower staff 3. Quality as a standard 4. Innovation in all positive things 5. The power of team work 6. Working smart and happy in work environment 7. Modesty, honesty and fairness 8. Recognise and celebrate achievement 9. Dare to be…
KAI LOGISTIK
101
+62 21 31922299 cs@kalogistics.co.id
PT Kereta Api Logistik or a.k.a KAI Logistik is a subsidiary of PT Kereta Api Indonesia (Persero). The purpose and Objectives of the Establishment of the Company KAI Logistik are to serve rail-based logistics distribution with a door to door service business packaging to accommodate comprehensive service for railway distribution customers supported by pre- and post- services. KAI Logistik in the services provided by its parent has a role as a value-added creator along the value chain of logistics distribution services, incorporating services provided by KAI. Being part of the logistics industry based on 4.0 KAI Logistik fulfils the needs with a diversity of services ranging from large to meagre scale logistics handling. This focus and strengthening of KAI Logistiks prominent role are manifested in the Pre-Service and Post-Service stages of services by KAI as well as information technology-based integrated services throughout the logistics distribution service chain.
MYROBIN.ID
174
+62 812-8900-9300 support@myrobin.id
Made and based in Indonesia, we provide on-demand, pre-screened, flexible workforce to businesses within 24 hours. With more than 2.6 million workers in our community, we are streamlining the staffing process to ensure trust, commitment, and flexibility required in The New Normal. MyRobin is changing the lives of 100 million workers in Indonesia with benefits including payday loans that boost retention and satisfaction. We cater to a wide variety of roles, logistics, warehousing, telesales, customer service, F&B, hospitality.
PLUGO
36
+62 821-2590-7801 support@plugo.co
Plugo is an all-in-one e-commerce platform that empowers anyone who wants to start an online business. Our platform lets users personalize their online stores with custom website templates, payment and courier integrations, omnichannel, SEO, and marketing tools. We are entirely cloud-based and hosted, allowing users to access and manage their business from anywhere, at any time, while on the go.
Top Courier Services Companies in Indonesia
Key Statistics from 2022
The GDP of Indonesia in 2022 is expected to grow by 5.2%, which is a significant improvement from the previous year. Additionally, the courier services industry is expected to experience an annual growth rate of 10%, which is one of the highest growth rates in the country. Furthermore, the courier services sector in Indonesia is projected to contribute 0.5% to the country's GDP, highlighting its growing importance in the overall economy.
In terms of employment, the courier services industry is a significant contributor to job creation in Indonesia, employing around 200,000 people in 2022. This number is expected to increase to 250,000 by 2025, highlighting the growing importance of the industry in the country's job market.
Factors Contributing to Growth and Success
Several factors have contributed to the growth and success of the courier services industry in Indonesia. One of the key contributors is the government's initiatives to promote the development of the industry in the country. The government has launched several programs and policies to support the growth of the industry, including the provision of tax incentives for courier companies and the establishment of regulatory frameworks.
Additionally, the increasing adoption of e-commerce and the growing demand for online shopping have created a conducive environment for the growth of the courier services industry. The industry has seen significant growth in areas such as last-mile delivery and cross-border shipping, where courier services are being used to improve customer experience and reduce delivery times.
Industry Growth and Comparison to Previous Years
The courier services industry in Indonesia has experienced significant growth in recent years. In 2022, the industry's growth rate is expected to be 10%, which is an improvement from the previous year's growth rate of 8%. This growth is attributed to the increasing adoption of e-commerce and the government's initiatives to promote the development of the industry.
Key Trends Including Technological Disruptions
The courier services industry in Indonesia is experiencing significant technological disruptions, with new technologies and innovations being introduced to improve the quality of courier services. One of the most significant technological disruptions in the industry is the increasing use of drone technology.
Drone technology has allowed for more efficient and cost-effective delivery of goods, particularly in remote and hard-to-reach areas. This technology has been particularly useful in the areas of logistics and e-commerce, where faster delivery times are crucial to improving customer experience.
Challenges
Despite the industry's growth and success, there are several challenges that the courier services industry in Indonesia must overcome. One of the most significant challenges is the need to improve infrastructure and logistics capabilities, particularly in rural areas where delivery times can be significantly longer.
Additionally, the regulatory environment for courier companies in Indonesia is still evolving, with new regulations and policies being introduced to address the risks and challenges posed by the industry. Courier companies must navigate this complex regulatory landscape to ensure compliance and avoid regulatory risks.
Future Outlook
In terms of the industry's future outlook, the courier services industry in Indonesia is expected to continue its growth trajectory in the coming years. The increasing adoption of e-commerce and the government's continued commitment to promoting the development of the industry will continue to drive growth in the industry.
Furthermore, technological disruptions such as drone technology and the increasing use of big data analytics will continue to shape the industry, providing more efficient and cost-effective courier services for various industries. The integration of courier services with other digital technologies such as blockchain and AI and machine learning will also have significant implications for the industry's future growth and success.
Conclusion
In conclusion, the courier services industry in Indonesia is an important sector of the country's economy, with promising growth and future prospects. The industry's growth has been fueled by government initiatives to promote the development of the industry, the increasing adoption of e-commerce, and the growing demand for courier services. While challenges remain, addressing these challenges will require significant investment in infrastructure and policy changes from the government.
Looking to the future, the courier services industry in Indonesia is poised to continue its growth trajectory, with increasing adoption of e-commerce and the government's continued commitment to promoting the development of the industry. The industry's growth and success will have significant implications for the overall economy, including job creation, increased contribution to the country's GDP and improved logistics capabilities and customer experience in various industries.