The consumer services industry in Vietnam has experienced significant growth in recent years. As the country's economy continues to expand, consumers are increasingly seeking out consumer services such as weddings, events, and other personal services. The government's initiatives to promote the development of the industry have contributed significantly to its growth and success, with several key statistics indicating a positive outlook for the sector.
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ZHONGGUO REMITTANCE PTE LTD
16
+65 6223 6366
TICKLED MEDIA (THEASIANPARENT GROUP)
18
+65 6344 2865
ĐIỂM NHẤN GROUP
18
+84 28 7309 9979
After more than 10 years of establishment and development in the field of beauty and spa vocational training, Diem Nhan Group owns certain positions with major brands such as: SEOULSPA, SEOUL CENTER, SEOUL ACADEMY, LAASKIN cosmetics, PEACE HOTEL, SLIFE company, and BEAUTY WORD mall
SODEXO BENEFITS AND REWARDS SERVICES
5,572
+65 6800 5700
At Sodexo Benefits and Rewards Services we partner with companies to build distinctive Employee Experience and seamless Mobility and Expense Management solutions both for within and beyond the workplace, proven to boost engagement and drive business success. Our services, from healthy meal to seasonal gifting, help ensure employees feel valued on an ongoing basis. Our learning tools develop employees professionally. Our incentive and recognition programs drive people’s performance & inspire their behavior. Our wellness and well-being services enable employees to achieve a work-life balance and support their personal priorities and challenges. And our all-in-one platforms (fuel cards, mobility pass, travel booking, expense management, advanced analytics) provide real time visibility for clients while making their employees’ mobility a seamless and simplified experience.Sodexo Group is the global leader in Quality of Life Services, an essential factor in individual and organizational performance. Operating in 55 countries, our 412,000 employees serve 100 million consumers each day. We provide flexible food experiences, but also design attractive and inclusive workplaces, manage and maintain infrastructure in a safe and environmentally friendly way or even create programs fostering employee engagement. For us, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all.Sodexo Benefits and Rewards Services key figures:A GLOBAL FOOTPRINT3.8 million Daily transactions across our platforms4 800 Employees470 000 Clients1.3 million Affiliated merchants worldwide35 million Consumers 31 Countries
COLLINSON
1,612
+65 6221 2346
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, helping to elevate the journey into something special. Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.
JARDINE MATHESON
638
+65 6362 0660
Jardine Matheson is a diversified Asian-based group with a broad portfolio of market-leading businesses. We are one of the top 200 publicly traded companies in Asia, and a member of the Fortune Global 500. Across the Group, our 400,000 employees work in a wide range of businesses in major sectors including motor vehicles and related operations, property investment and development, food retailing, health and beauty, home furnishings, engineering and construction, transport services, restaurants, luxury hotels, financial services, heavy equipment, mining and agribusiness.We operate principally in China and Southeast Asia, where our subsidiaries and affiliates can leverage and tap our vast experience, expertise, networks, and long-standing relationships in the region. Our goal is to help Group companies achieve sustainable growth over the long term by providing financial and other resources.Principled leadership, a long-term perspective, innovative thinking and a commitment to mutual growth inspire us. They also underpin our businesses which provide products, services, and experiences that impact the lives of many millions every day. These values also apply in our workspaces, where we strive to provide positive, safe working environments. We are also committed to improving communities through programmes that make a difference in environmental stewardship, education, mental health and more.
NIMBUS
18
+65 8787 4824
Nimbus makes it easy to run an office by providing office managers with office cleaning, landscaping, pest control services, supply stock ups and maintenance services for commercial offices and workspaces. Nimbus provides a total office management solution through a combination of in-house operators and third-party service partners. Customers choose Nimbus because they know we put them first. Nimbus is proud to champion a good jobs strategy for our industry by providing higher wage outcome for our workers. Go to www.nimbusforwork.com to find out more.
PACIFIC LICENSING STUDIO
92
+65 6250 7797
Pacific Licensing Studio Pte Ltd (PLS) is a licensing and brand management company headquartered in Singapore with offices throughout Greater China & Southeast Asia. PLS specializes in consumer products licensing, retail solutions and promotional/sponsorship opportunities for IP brands. The team from PLS has diverse interests and experience, having worked on entertainment, sports, fashion and lifestyle brands. Our clients include Warner Bros. Consumer Products, DreamWorks Animation, FIFA, Rovio Entertainment, Hurlingham Polo Association, Tokidoki, and King.Our primary services are:· Licensing - All traditional product categories (hardlines & softlines), branded food & personal care and publishing.· Licensed promotions, including FMCG, QSR, retail, media and financial services among others.· Strategic consumer brand management and consultation with a key focus and expertise in the Asian consumer & retail markets.· Development & implementation of integrated marketing solutions covering trade, retail and promotional.· Retail account management for your brands, including direct to retail solutions, in-store retail promotion activation & live events.· Retail channel management, placing your brand’s products in channels that achieve the correct balance between revenue generation and brand building – mid-tier and mass, specialty and e-commerce, convenience and sporting goods.· Other licensing agency services include brand assurance, creative direction (design, styleguide, product application), contract administration and finance functions (invoicing, royalty tracking & reporting).· Merchandising, product & premium development, sourcing and trading consultation.
PETROVIETNAM GENERAL SERVICES (PETROSETCO)
75
+84 28 3911 6789
PetroVietnam General Services Joint Stock Corporation (PETROSETCO) is a member of Vietnam Oil and Gas Group (PetroVietnam) operating in 4 main segments, Distribution Services, Supply chain Services, Catering Services and Property Services.+ Vision: To be the best choice in distribution, trading and services in Vietnam.+ Mission: Being proactive in every activity to provide outstanding quality services and ensure ultimate benefits for our partners, customers and employees.+ Core value: Determination - Professionalism - Humanity - EffectivenessFor more information: www.petrosetco.com.vn
THIEN PHAT CONSULTANCY & TRADING CO. LTD
2
+84 91 355 84 87
Proudly Vietnamese, Thien Phat Consultancy & Trading Co. Ltd (TPCT) is a service oriented company established 2018 with a vision to create a first class integrated services structure and other business solutions within the entire region. While various services are offered our core business is the commodity trading and distribution that puts the best management know-how, state-of-the-art technology and efficient logistic follow-up to work for you and your company needs. In order to provide the kind of service that not only will ensure the retention of our customers but also attract others, we have established partnerships with some of the most reputable manufacturer in the commodity industry in Vietnam and China. TPCT has a dedicated team of experts working around the clock to make sure that our customers get the best information, products, price and business management, which they need to become more better informed, exact merchandise, profitable and competitive for all their business cycle.
QNET LTD
3,944
+65 6491 0899
QNET is a prominent lifestyle and wellness company that uses a direct selling business model to offer a wide selection of exclusive products that enable individuals to embrace a healthier, more balanced life. Established in 1998, QNET marks 25 years of making an impact around the world through its product offerings and e-commerce-powered business model, in 2023.QNET proudly holds memberships in the Direct Selling Association in several countries, the Hong Kong Health Food Association, the Health Supplements Industry Association of Singapore, and more. QNET is also active in several global sports sponsorships including in its role as the official direct selling partner of the Manchester City Football Club and the Confederation of African Football (CAF), underscoring its commitment to excellence and global reach. To learn more about QNET and its mission of RYTHM – Raise Yourself To Help Mankind, please visit www.qnet.net.
TWENTYFIVE
19
+65 8949 0774
Striving to build the Pet Care Brands of the FutureAt twentyfive, this is exactly what we want to achieve!Our mission is to build a bond between pets and humans for a lifetime.We believe that everyone that has ever owned a pet has experienced one of the purest forms of full dependency and selfless unconditional love. We drive ourselves by innovating new brands and products that help us build and extend moments that help every pet owner to solidify and experience those moments.Everyone at twentyfive takes pride in what we do, with a shared vision to create a wholesome experience for everyone that uses our products or shop at our stores. We are committed to our mission of spreading that sense of experience, making pet ownership fun, fulfilling and lasting.
TEKBOX DIGITAL SOLUTIONS PTE. LTD.
16
+65 6602 8200
Tekbox Digital Solution provides Hardware and Firmware Design Services for the Electronics Industry. Tekbox can cover all steps from Requirement Specification to the final product / handover to volume manufacturing. In order to speed up time to market, Tekbox assembles prototypes and small volumes in house.
URBOX - DIGITAL REWARDS & LOYALTY SOLUTION
94
+84 1900 299232
UrBox is a digital rewards & loyalty solution that helps businesses integrate their reward or loyalty program with an ever-growing network of national and international gift suppliers/merchants.UrBox also connects brands with customers through multiple digital channels. Customers can receive the gift instantly and store it on their app/phone and redeem at both offline and online store.
EASYGOP
12
+84 316 128 158
Vietnam mobile-based Buy Now Pay Later | Trả Góp Thật Thà Không Rườm Rà | In-store-savvy & Online-adaptive
FAVE
355
+65 8033 4027
Fave is one of Southeast Asias leading fintech platform; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.Fave currently operates in 35 cities across Malaysia, Singapore, and Indonesia. Fave will be launching in India in 2021.
SERVISHERO
19
+65 8815 3055
ServisHero is Southeast Asias number 1 Mobile Marketplace for Home Services. ServisHero is a mobile app that connects customers with local service providers such as Plumbers, Electricians, Cleaners, Movers and more. We exist to empower local businesses - allowing them to provide the best service to consumers who use the platform.With a few taps on your smartphone you can request quotes from several providers or hire service professionals directly. Within hours, local service providers will send you estimated quotes and youll have your job completed in no time! Were fiercely focused on creating an innovative and world-class company, right from Southeast Asia. Many of our team are returning Malaysians and Southeast Asians with work experience in Silicon Valley, London, Australia, and New York. We like to think of ourselves as a startup with a Silicon Valley DNA and Southeast Asian outlook. ServisHero is headquartered in Kuala Lumpur, and has operations in Malaysia, Singapore and Thailand. Weve been featured on Forbes, CNN, BBC, Straits Times, TheStar, Bloomberg TV and more! You can learn more about our team here: http://servishero.com/my/en/about-usVisit our Careers page for current openings: careers.servishero.com
OKHOME
87
+62 812-1187-6716
OKHOME aims to drive people to spend their time on more meaningful matters as we believe that time is a limited source. OKHOME is a tech-based lifestyle platform startup currently focusing on hospitality service in both B2B and B2C markets. Founded in 2017, We aim to help people achieve a better quality of life by providing superior services to become your home needs assistant. By leveraging innovative solution technology and human resource management, we make our customers lives better and better every day.We care about our partners rights and their quality of life. So when you use OKHOME, you are helping our partners as well their quality of life & their rights as a human being.OKHOME has a flat culture where age, originality, education, family, and others does not matter but where your goal, vision, and ability matter.Find out more our journey through Www.okhome.id Instagram : @lifeatokhome Joining our team Www.okhome.id/careers Follow us on our social mediaInstagram : https://www.instagram.com/okhome_cleaningFacebook : https://www.facebook.com/okhomeindonesia/
HASAKE CO. LTD
14
+84 24 3201 9196
Hasake Co. Ltd., Vietnam has offices in Hanoi and HCM City, offering a variety of products and services ranging from Playground Equipments, flooring, infrastructure, etc. We provide top-notch products high in quality as well as attractive design for kids. The added flagship feature of our brand is that we supply eco-friendly nontoxic equipment with long durability and sustenance. If you are planning to construct any form of an activity center for children be it outdoor, indoor at school or water parks, Hasake Co., Ltd is your savior. We are committed to offering customer-centric services.Our company stands on 4 strong pillars which are:OUR PHILOSOPHYCOME WITH A DREAM… WE WILL MAKE IT HAPPENOUR MISSIONPROFESSIONALISM IS OUR COMMITMENTOUR VISIONBRINGING MAN AND NATURE CLOSERSAFETY AND QUALITYSAFETY IS OUR PRIORITY AND OUR QUALITY IS OUR ASSURANCECheck out our Products and Services to know more.Green Play: Complete Playground Equipment Solutions that include high quality, Swings, Slides, Merry go round, Sea Saws, Scrambler, Nets, Spring Riders, shelter, shades, Ride-on, Activity Toys, Trampoline and more.Green Fit: Stay fit with confident with our wide range of indoor and outdoor fitness & sports equipment.Green Floor: Inspiring lives at every step with comfortable, stylish and durable flooring for sports courts, clubs and parks. Includes a range of square tiles, recycled rubber tiles, interlock mat, Paving Tiles, Ballistic Tiles, Crumb Rubber, EPDM speckled flooring, Artificial Grass and Surfacing.Green Worx: Keeping your parks, towns and all other open spaces clean and comfortable with decorative and convenient furniture such as wooden seats, benches, picnic tables, dustbins, shelters and much more.
JUPVIEC.VN
32
+84 1900 6082
JupViec.vn is a leading housekeeping services provider in Vietnam, known as Uber for maids aims to minimize fees for housekeeping and create more jobs. JupViec.vn has received seed funding from Japans CyberAgent Ventures, and funding from Patamar Capital, becoming the first household service startup to receive foreign investment in the country.
Top Consumer Services Companies in Vietnam
Key Statistics from 2022
According to data from the General Statistics Office of Vietnam, the country's gross domestic product (GDP) reached an estimated $365 billion in 2022, representing a 6.8% growth rate compared to the previous year. The service sector, which includes consumer services, contributed significantly to this growth, with a 7.2% increase in 2022.
In terms of employment, the consumer services industry has also been a significant source of jobs in Vietnam. In 2022, the industry employed an estimated 1.5 million people, representing a 5% increase from the previous year. This growth in employment is indicative of the increasing demand for consumer services in the country.
Factors Contributing to Growth and Success
Several factors have contributed to the growth and success of Vietnam's consumer services industry. One of the primary drivers has been the country's rising middle class. As disposable incomes increase, consumers are willing to spend more on personal services and experiences, such as weddings and events.
The Vietnamese government has also implemented policies to promote the growth of the country's tourism industry, which has led to an increase in demand for consumer services. In recent years, the government has launched several initiatives to promote Vietnam as a tourist destination, including the development of tourism infrastructure and the promotion of cultural tourism.
Industry Growth and Comparison to Previous Years
The consumer services industry in Vietnam has experienced significant growth over the past few years. According to data from the Vietnam Association of Retail and Consumer Services, the industry grew by 12.5% in 2019 and by 15.2% in 2020. While the COVID-19 pandemic had a negative impact on the industry in the first half of 2021, the sector rebounded in the second half of the year, with growth rates of 18.5% and 20.2% in Q3 and Q4, respectively.
Key Trends
The consumer services industry in Vietnam is experiencing several key trends that are shaping its future. One of the most significant trends is the adoption of technology and digital solutions. Consumer services providers are investing in digital platforms and tools, such as virtual consultations and online booking systems, to improve efficiency and provide a better customer experience.
Another trend is the shift towards sustainability and eco-friendliness. Consumers are increasingly seeking out consumer services providers that offer sustainable and environmentally friendly options, such as eco-friendly weddings and events. This trend is indicative of the growing awareness of the importance of sustainability and eco-friendliness in the consumer services industry.
Challenges
Despite the positive outlook for the consumer services industry in Vietnam, there are several challenges that operators will need to address. One of the most significant challenges is the shortage of skilled workers. With the growth of the industry and the increasing demand for specialized services, there is a need for workers with specialized skills and qualifications.
Another challenge is the increasing competition in the industry. As the industry continues to grow, new players are entering the market, and existing players are expanding their operations. This has led to price pressures and a need for consumer services providers to differentiate themselves by offering innovative and value-added services.
Future Outlook
The consumer services industry in Vietnam is poised for continued growth in the coming years. The rising middle class and the government's focus on promoting tourism and cultural experiences will continue to drive demand for consumer services.
The adoption of technology and digital solutions will also improve efficiency and productivity, making the industry more competitive globally.
To capitalize on the opportunities presented by the growing demand for consumer services, operators will need to invest in technology and innovation. This includes the adoption of digital platforms and tools, as well as the development of new services and business models that can meet the changing needs of customers.
In addition, collaboration between industry stakeholders, including government agencies, consumer services providers, and technology companies, will be critical to driving innovation and promoting standardization in the industry. By working together, stakeholders can develop common standards and regulations, share best practices, and create a more competitive and sustainable consumer services industry in Vietnam.
Conclusion
In conclusion, the consumer services industry in Vietnam is a growing market that has experienced significant growth in recent years. With the rising middle class and the government's focus on promoting tourism and cultural experiences, the industry is poised for continued growth in the coming years. However, operators will need to address challenges such as the shortage of skilled workers and increasing competition to ensure that the industry can continue to grow sustainably. By investing in technology and innovation and collaborating with industry stakeholders, consumer services providers can take advantage of the opportunities presented by Vietnam's growing economy and become key players in the global consumer services industry.