Top Ecommerce Companies in Australia

The eCommerce industry has become a significant contributor to the Australian economy in recent years, driven by increasing demand for online shopping and the adoption of digital technologies. Consumers are increasingly turning to online shopping for its convenience, competitive pricing, and a wide variety of products. In 2022, the industry contributed approximately AUD 38.9 billion to GDP and employed approximately 110,000 people, according to the Australian Bureau of Statistics (ABS). This article explores the factors contributing to the growth and success of the eCommerce industry in Australia, key statistics, trends, challenges, and future outlook.

read full article below
Filter bySearch by company name, registration number or domain name
CompanyHeadcountContactDescriptionDecision Maker
ALIGENT104 +61 8 7226 2152
contact@aligent.com.au

We are a team of ecommerce experts, delivering world-leading experiences. We create solutions that are fast, stable and flexible to meet your goals, now and into the future. Internationally recognised, and awarded. Our teams strong track record of well-engineered, performant and scalable ecommerce experiences that deliver best-in-class performance at every level has been internationally awarded year on year. In 2020 Aligent won theBigCommerce New Partner of the Year award for the APAC region- cementing both our commitment and place within the BigCommerce Partner ecosystem. In 2019 – for the second year in a row – Aligent won the Magento Spirit of Excellence Award. The Spirit of Excellence award celebrates Magento Solution Partners who have shown exceptional leadership and growth.x Aligent has also been specifically recognised for continuing to pioneer the ecommerce field in omnichannel, headless frontend, seamless integrations, data-driven automated merchandising and personalization …

CLICKMATIX22 +61 3 9069 2027
sales@clickmatix.com.au

Established with a core focus on being a growth-centric digital marketing agency, Clickmatix believes to be in sync with all the latest online marketing strategies. Housing both international and local clients, our team of diligent, expert marketers curate your digital campaigns that are exclusive to the niche of your business. Own a well-established business or just is a start-up? Dont worry, our services are capable of boosting ROI, attracting many relevant potential customers, aiming better profit margins. With a team that is tech expert and strives to stay on top of the latest marketing trends, we ensure that your business has a boosted online presence. Our services range in all types of digital marketing, be it SEO, PPC or Social Media Management, we also go above and beyond in online reputation management, email marketing, infographic design, content marketing and other types of inbound marketing services. Digital marketing is not just a part of our routine work, its a vision …

SKUTOPIA56 +61 2 9052 6713
privacy@skutopia.com.au

SKUTOPIA, an end to end, on demand order fulfilment Software (SaaS), Robotics as a Service (RaaS) and Same Day Delivery provider for eCommerce businesses and online marketplaces. SKUTOPIA is democratising eCommerce through its innovative ecosystem - enabling seamless and profitable scalability from 1 to 10,000 orders per day. We have 3 main products: SKUTOPIA SaaS shipping aggregator helps to choose the optimal courier for the right price and delivery SLA based on the recipients address. Users can set up rules to assign couriers automatically. The platform also connects and enables users to access SKUTOPIA Same Day and SKUTOPIA Robotics Fulfilment. SKUTOPIA RaaS - Robotics as a Service - is an Urban, Robotics Micro Fulfilment service positioned closer to end consumers enabling Same Day delivery and seamless on-demand scalability for order fulfilment utilising state of the art robotics and SKUTOPIA WMS. SKUTOPIA Same Day delivery is fully integrated with SKUTOPIA SaaS and RaaS pro…

PET CIRCLE331 +61 132663
sales@petcircle.com.au

Since we were founded in 2011, Pet Circles aim has been simple; to provide our community of loving pet parents with all of their pet needs, from the comfort of their own homes. We are a true specialist for everything ‘pet because we believe pets deserve better. Fast forward ten years and today we support over 700,000 loyal customers with a better range, better price and better experience. Our team is over 600 employees and we are a fast-growing leader in the Australian eCommerce space. Were also incredibly proud to be Australias largest online pet retailer.

ORCHARD177 +61 2 9339 4333
hello@orchard.com.au

Hi, we are Orchard! A creative and technology business who fuse art and technology together, to create value through connected experiences that deliver not only for our clients but their customers as well. We exist to unlock cultural, business or customer value at every touchpoint to create a unified brand experience. We achieve this by developing the experiences that connect brands with audiences, and the content that helps brand stories spread. We are a humble bunch of creatives, technologists, strategists and tinkerers who, from our offices in Sydney and New York, wake up every morning intent on making a positive impact on the world… no matter how big or small. Its this passion and approach that has made us one of Australias largest digital businesses. Were all about connected experiences that #InventBetter

DIGIDIRECT61 +61 1300 889 148
sales@digidirect.com.au

digiDirect is one of Australias largest retailers of consumer electronics. Having started as a retailer specialising in cameras and imaging, digiDirects six brick-and-mortar stores across the country maintain that speciality with expert staff and the widest range of products. Their website, digidirect.com.au is one of the most popular online retail destinations in Australia, offering tens of thousands of products shipped to thousands of loyal customers from the companys state-of-the-art Sydney headquarters. Founded by Managing Director Shant Kradjian in 2005, digiDirect employs over 100 staff across multiple states and enjoys important relationships with multi-national supplier partners, payment, loyalty rewards, logistics and other service providers. digiDirect – where everything clicks.

WHITEHAT AGENCY16 +61 2 8188 2078
hello@whitehatagency.com.au

Sydneys leading Full-Service Digital Marketing Agency, specialising in Online Marketing - SEO, PPC , Google Ads, Social Media Ads and Web Design. Whitehat Agency is an award winning agency trusted by some of the biggest global and local brands such as Microsoft, KPMG, Virgin, Aldi ORIX, NRL, Mitchell Starc, ClubMed, World First, Zurich, Sydney Kings, Raine & Horne, Zambrero, UCapital, Starlight Childrens Foundation, Westmead Medical Research Foundation, H2 Coco, Get Fish and many more! Our strength lies in providing bespoke strategic advice that is focussed on achieving business outcomes. We deliver all our results with integrity and honesty. We believe in authenticity and transparency, and ensure that working with us is always valuable. The SEO tactics we employ are always ethical, so you can rest assured that youre choosing a company with integrity. Whether its attracting customers, building your brand, or increasing engagement, we can help you on the road to digital success. …

ENGENESIS34 +61 2 9188 0844
hello@engenesis.com

We believe that entrepreneurship is uniquely positioned to make a great difference in the world. Although politics, religion, and academia have played major roles in the last millennia, we believe entrepreneurship also has a unique role in shaping our future. This is why we are passionate about causing a new level of performance for leaders and entrepreneurs who want to make a real difference in the world while building sustainable and influential enterprises. Engenesis is an experienced and successful venture builder in the technology arena. We also build, support, launch, take to market and grow new ventures. The way we do this is by supporting the development of the key infrastructure and intellectual property that many companies can use to grow in parallel with each other. Some of these enterprises are generated internally within Engenesis whilst others are created in partnership with other forward-thinking entrepreneurs and leaders around the globe.

UNITED NETWORKS (A DIVISION OF HUBIFY LIMITED ASX:HFY)14 +61 1300 299 698
enquiries@unitednetworks.net.au

Established in 2009, we are a leading global mobile connectivity and real-time location-based service provider. At United Networks, we believe in a world connected and we focus on an integrated risk-management solution ensuring customers peace of mind and partners duty of care. Our Customer Engagement Ecosystem, the Trust platform (formerly known as GAP) enables our enterprise partners to connect and engage with their end users through a variety of reliable products and services. The GAP platform has been developed to be a real-time tracking, connectivity, value-added product and messaging platform, designed to create comprehensive offerings including duty of care solutions to our partners. Today, our GAP platform forms the pillar that allows our partners to engage with their end customers to ensure they are safe, protected and connected at all time. This has allowed us to assist travellers in emergency situations such as natural disasters and attacks. We value effective communicati…

MANN & NOBLE GROUP40 +61 2 8801 7666
customerservice@mann-noble.com

Mann & Noble Group has diverse business operations that are constantly evolving but today cover: consumer goods marketing and sales services, 3rd party logistics & distribution services, hospitality & hotel procurement, development & management. Mann & Noble Group have a proven track record of scaling businesses quickly by adopting an entrepreneurial mindset. We create plans, execute with excellence, and optimise available resources. The primary objective of Mann & Noble Group is to build strong integrated partnerships with both large global businesses and small entrepreneurial enterprises across Asia Pacific to build high growth businesses that provide strong returns for stakeholders. Our current portfolio of businesses include; Mann & Noble IOS, Pureau, Cre8 Global and Full Metal Canning.

WEBJET LIMITED75 +61 3 9828 9754
shelley.beasley@webjetlimited.com

Webjet Limited, an ASX 200 listed company (ASX: WEB), is a global travel business that enables travel the world over through our market leading travel brands supported by our travel technology businesses. Our digital travel brands, spanning both wholesale and retail markets, include; WebBeds - is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier, Webjet - the market leading Online Travel Agency in Australia and New Zealand, and GoSee - a global motorhome and car rental ecommerce site. Our travel business are supported by smart technology we build and invest in that differentiates our offerings and make booking and transacting travel better, including; Trip Ninja - providing complex travel itinerary automation technology to digital travel businesses globally and Rezchain - the travel industrys first blockchain-based hotel booking verification technology, along with investments in ROOMDEX and LockTr…

PIXELFORCE54 +61 8 7006 3226
contact@pixelforce.com.au

PixelForce is the go-to tech partner for entrepreneurs all the way to top-tier businesses, for designing and developing custom web and mobile applications. Our first-class team knows the the A-Z journey of delivering exceptional, evolving tech products. We focus on understanding our clients needs, combining this with their customer wants and industry expectations. Our commitment to service and quality is backed by our innovative experience, expertise, attention to detail and immersive collaboration. We have established long lasting working relationships and partners all over the world who are confident in our ability to deliver successful project and products. All the way from start-up to enterprise level.

WEBQEM46 +61 2 8968 1600
info@webqem.com

webqem provides a one-stop online solution - delivering web site design & development, ecommerce, mobile solutions, social media strategies, online marketing, promotions and elearning services. webqem was born in 1999 to meet the demand for a professional, highly skilled web solutions company and has today grown to over 50 people with offices in Sydney, Melbourne, Auckland, Singapore, Vietnam, and Hong Kong. With unrivalled experience in IT, online marketing and training, the webqem team provides leading edge, one-stop web solutions. We take the time to get to know what our customers really need, bringing with us a passion for the possibilities that the web offers. webqem partners with some of the worlds leading software companies including Adobe, Brightcove, Vimeo and Shopify & Adobe Commerce (Magento). As a premium solutions partner to these firms, we specialise in helping you understand the challenges, align the technology to your needs, and then project manage your deployment to…

MISS AMARA58 +61 2 8015 5926
hello@missamara.com.au

We have one mission: to create the best rug-shopping experience worldwide! ✨🌏 Miss Amara is a team that is (crazy) passionate about what we do, creating a culture that is fun, dynamic and supportive. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. Weve received industry recognition for our innovation, customer-first mindset and growth trajectory, including: - Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020 - Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021 - Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021 - Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021 - Finalist, Top Social Media Retailer, Power Retail Awards 2021 At Miss Amara, our Values are at the heart of everything we do. We Care: a lot, about a lot of things - people (team, customers, partners, manufacturer…

ACIDGREEN40 +61 2 8484 0404
contact@acidgreen.com.au

Acidgreen is a full-service award-winning digital commerce agency based in Sydney providing premium eCommerce strategy, platform design, tech consulting, solution development, and marketing services. Founded in 2000, the Acidgreen team is over 70 strong with a focus on digital commerce, priding their selves to be official Adobe Commerce/Magento Enterprise, Shopify Plus, Mirakl and Google Premier Partners. Acidgreen have delivered eCommerce stores for some of the worlds leading brands (Australian and international e-commerce retailers). Since its acquisition in 2019, Acidgreen is now part of Datasolution, a French owned global e-business company, with offices in France and US, comprising 400+ staff.

NEW AIM166 +61 3 9376 0841
info@newaim.com.au

New Aim is Australias largest and fastest-growing private ecommerce company. Since 2005, weve evolved from marketplace seller to ecommerce enabler, ranking among the Top 500 Private Companies in Australia. With proprietary technology, were improving procurement, supply chain management, multichannel integration, and price decisioning. Were reimagining the possibilities of ecommerce using technology that empowers Aussie businesses to transform the way they start and scale online. Our business-to-many (B2M) model is unique in the Australian market. We partner with Australias most-loved household brands and online marketplaces including Amazon, Catch, eBay, MyDeal, Kogan, Big W, Costco Wholesale, Barbeques Galore, David Jones, Harvey Norman and Myer. Through our B2B2C marketplace, Dropshipzone, were creating an ecosystem that enables thousands of SMEs to start and scale with ecommerce. Today, we have more than 400 employees from Melbourne, Australia to Guangzhou, China who all w…

KITCHEN WAREHOUSE AUSTRALIA118 +61 1800 332 934
customerservice@kitchenwarehouse.com.au

Kitchen Warehouse is Australias number one destination for those who love to cook and entertain, having started from humble beginnings at a single store in Fremantle, Western Australia in the 1980s. Despite our expansion and success, were still very much a family business born out of a genuine passion for home cooking and great food. Today, Kitchen Warehouse has a national store network and dominant online presence, and ranges 8000+ kitchenware products. As a forward-thinking business, were always looking for new ways to continue delighting our customers and they visit us because we offer the best selection of brands, world-class experience, and exceptional service and advice. We are guided every step of the way by our core values: Authenticity: genuine experience and service Quality: standards that can be trusted Family: putting our people first Customer: at the heart of everything we do Shop online or visit us in-store. Talk to our kitchenware experts for further assi…

KOALA421 +61 1800 575 337
press@koala.com

Koalas mission is Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture. www.koala.com https://koala.com/en-au/careers Follow us on: www.facebook.com/koala instagram.com/koala twitter.com/koalamattress

EWAY66 +61 1800 106 565
claims@eway.com.au

Eway is a leading global payment gateway, allowing businesses to accept secure credit card payments 24/7 from customers around the world. Eways goal is to make eCommerce as easy as possible for merchants and their customers. Eway was established in 1998 and is now part of the Global Payments network https://www.eway.com.au/about-eway/global-payments. With over 25,000 active merchants, Eway links to all major banks in Australia, New Zealand, the UK, Singapore, Hong Kong and Malaysia, with Level 1 PCI DSS certification to ensure payment data is secure and protected. 100s of add-ons and 1000s of developers around the world link to and promote Eway as their supported payment partner, making it even easier for merchants to get their eCommerce business up and running. This is supported by Eways world-class infrastructure, ensuring maximum uptime and performance for round-the-clock online payments. To find out how Eway can help your business get online and sell more, visit: www.eway.c…

ITOC73 +61 1300 012 296
aws@itoc.com.au

Itoc is an Australia AWS Services Partner that builds transformative technology foundations and solutions by solving our clients most complex cloud challenges. Working across a variety of segments, including Government, SMB and Enterprise. Our knowledge in AWS Cloud Native Services, Security, Modernisation, Data Engineering, API and Systems integration provides relevant, hands on Professional Service expertise. Additionally, Itocs unique CloudTeam service provides our customers with 24/7 AWS Infrastructure Operations with the ability to draw on our expert consultants and specialist teams through a flexible engagement model.

Top Ecommerce Companies in Australia

Factors Contributing to the Growth and Success of the eCommerce Industry

Government Initiatives

The Australian government has implemented various initiatives to support the growth and success of the eCommerce industry. One such initiative is the National Broadband Network, which aims to improve internet connectivity across the country, enabling businesses to expand their online presence and reach a broader customer base.

In addition, the government has implemented measures to support small and medium-sized businesses, which make up a significant portion of the eCommerce industry.

Industry Growth and Comparison to Previous Years

The eCommerce industry in Australia has experienced steady growth in recent years, with a 10.3% increase in GDP contribution from 2021 to 2022. The industry comprises various sectors, including retail eCommerce, online marketplaces, and online services. Retail eCommerce is the largest sector within the industry, generating approximately AUD 26.5 billion in revenue in 2022, followed by online marketplaces, which generated approximately AUD 8.5 billion in revenue.

Key Trends in the eCommerce Industry

Mobile Commerce

Mobile commerce, or m-commerce, has become a significant trend in the eCommerce industry, driven by the increasing use of smartphones and mobile devices. Retailers are adopting mobile-responsive websites and mobile applications to improve the customer experience and increase sales.

Artificial Intelligence and Personalization

Artificial intelligence and personalization have become essential tools in the eCommerce industry, enabling retailers to offer personalized recommendations and marketing messages to customers. AI-powered chatbots and virtual assistants are also becoming increasingly prevalent in customer service.

Challenges Facing the eCommerce Industry

Logistics and Supply Chain

Logistics and supply chain management are significant challenges facing the eCommerce industry, particularly for small and medium-sized businesses. Managing the logistics of online orders, including shipping and returns, can be complex and costly.

Cybersecurity

Cybersecurity is a critical challenge facing the eCommerce industry, with increasing incidents of data breaches and cyber-attacks. Retailers must invest in robust cybersecurity measures to protect customer data and maintain customer trust.

Future Outlook for the eCommerce Industry

The eCommerce industry in Australia is expected to continue experiencing steady growth in the coming years, driven by increasing demand for online shopping and the adoption of digital technologies.

The industry is also expected to continue evolving, with opportunities for innovation and the adoption of new technologies. One such technology is blockchain, which has the potential to improve supply chain management and increase transparency and security in online transactions.

To address challenges related to logistics and supply chain management, the industry can invest in technology and innovation, such as drone delivery and automated warehouses, to improve efficiency and reduce costs.

To address challenges related to cybersecurity, the industry can invest in research and development to develop new and innovative solutions for protecting customer data and preventing cyber-attacks.

Conclusion

In conclusion, the eCommerce industry in Australia is a significant contributor to the country's economic growth, driven by increasing demand for online shopping and the adoption of digital technologies. The industry has experienced steady growth in recent years, with opportunities for innovation and the adoption of new technologies.

Looking forward, the industry is expected to continue experiencing growth, driven by increasing adoption of mobile commerce and artificial intelligence-powered personalization. However, the industry must also address significant challenges related to logistics and supply chain management, as well as cybersecurity.

To remain successful, the eCommerce industry will need to continue to innovate and invest in new technologies and processes to improve efficiency and reduce costs. In addition, the industry can benefit from investing in research and development to develop new and innovative solutions for cybersecurity and supply chain management.

With the right investments and initiatives, the eCommerce industry in Australia has the potential to continue to contribute to the country's economic prosperity while also addressing critical challenges related to logistics, cybersecurity, and sustainability.

undefined's picture
By Melissa Goh
Published on 10 May 2023